The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Too expensive and call out charges and…
Too expensive and call out charges and zero plan nit explained well until you phone
2 June 2026
Reply from OpenFix
Thank you for your feedback.
I'm sorry to hear that you felt the plan wasn't the right fit for you.
When you joined online, you selected a plan with a £99 call-out fee. Following your call to us, we discussed the available options and changed your plan to a £0 call-out fee option at your request.
We understand that different customers have different preferences when it comes to balancing monthly costs and call-out fees, which is why we offer a range of options to suit different budgets and requirements.
As you contacted us within your 14-day cooling-off period, we processed your cancellation and provided a full refund with no cancellation charges.
We appreciate you taking the time to consider OpenFix and wish you all the best for the future.
Many thanks,
OpenFix
Sam was oustanding ,great customer…
Sam was oustanding ,great customer service ,brillant attiude ,amazing appitude ,put myself at ease ,explained all i needed to know and more .
9 June 2026
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Be careful
Basically, We had a leek coming from our toilet waste pipe which started in December 2025, I took a further 7 visits from their plumber over the next 5 months to repair the issue and leave us with a toilet screwed to a plank of wood with warning tape around it because within that time the leek had gotten so bad that the ceiling collapsed and the bathroom floor was damaged. The company that they use for plumbing eventually fixed my ceiling but openfix are now point blank refusing to fix the damage they has caused and I was told by one of their so called customer service staff that it's tough, and my responsibility to repair damage that they cause, as mentioned in the small print.
Asbestos was apparently found under the toilet which they will not deal with and now we're left in this position. I have taken advise from an Asbestos specialist who informs me that the asbestos would of been safe if the repair had been done correctly in the first place and is now.only an issue because their plumber has disturbed it. They will not transfer me to anyone higher in the chain to resolve this and therefore have left me and my family at risk, but they simply don't care .
Absolutely disgusting and they've had the cheek to send.my renewal through now costing me £16 more than I currently pay.
Just be careful with this company
28 March 2026
Unprompted review
Reply from OpenFix
We're sorry to hear that you remain dissatisfied with the handling of this matter.
We appreciate that experiencing a recurring leak and the disruption caused is frustrating. As this issue is currently the subject of an active complaint investigation and involves discussions regarding alleged property damage, it would not be appropriate for us to discuss the specific details publicly.
We have been corresponding with you directly regarding your concerns and remain committed to completing our formal review. Once our investigation has concluded, we will provide our full response in writing.
In the meantime, if there is any further information you would like us to consider as part of our investigation, please continue to correspond with us directly via your existing complaint case.
Many thanks
OpenFix
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Boiler pipe fix
Openfix did a great job at my house, fixing my boiler, although initially they thought it wasn't something covered under the boiler cover.
16 April 2026
Unprompted review
Reply from OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
I have used Open Fix on several…
I have used Open Fix on several occasions now, as I’ve had a few different issues with my boiler over the past few month's. Each time they’ve come out quickly to sort the problem, and every single engineer has been absolutely brilliant — always pleasant, polite, and explained exactly what was wrong and what they were doing to fix it. Nothing has ever been too much trouble, and every repair has been done to a really high standard first time round. It’s such a relief to find a company you can actually rely on. I would highly recommend Open Fix to anyone!
3 June 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know you were happy with your recent repair work. Your feedback means a lot to us.
Many thanks,
OpenFix
I spoke to a human!!!
I spoke to a human!!!! Very good customer service, the phone was answered very quickly and they were friendly and efficient in answering all my queries.
29 May 2026
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
The Engineer arrived to service my Boiler
The Engineer arrived to service my boiler in the loft, and then refused to go up there, telling me it was dangerous. The Loft is well boarded and lit.
The Boiler has been serviced in that house for over 13 years by various engineers.
Openfix will not service boilers if they are in the loft, but they don't inform you until they arrive.
Be aware of that snippet of information. It's in the T&C's but they were most unhelpful when trying to sort it out. They quoted the T&C's at me.
I would not recommend them
15 May 2026
Reply from OpenFix
We're sorry to read your review.
Having investigated the details provided, we have been unable to locate any record of a boiler service or gas safety inspection being attended at your property by an OpenFix engineer. Our records show that your landlord plan commenced on 26 May, and no boiler service appointment has been carried out since joining.
We would also like to clarify that OpenFix does not operate a policy of refusing to service boilers simply because they are located in a loft. Our engineers regularly carry out boiler services and inspections on loft-installed boilers where suitable and safe access is available.
We would welcome the opportunity to investigate this further, as it is possible there may have been a misunderstanding or confusion with another provider. Please contact our customer support team directly with any additional details and we will be happy to review this with you.
Many thanks,
OpenFix
Very helpful his name is sam
5 June 2026
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Easy to get setup and great cover at a…
Easy to get setup and great cover at a good price
4 June 2026
Reply from OpenFix
It’s great to hear you’re pleased with your plan and the level of support it provides. Thanks for taking the time to leave a review — we really appreciate it.
Many thanks,
OpenFix
Easy well explained application
4 June 2026
Reply from OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Everything was first class and nothing…
Everything was first class and nothing was to much trouble. 5***** all-round. Well done Openfix
4 June 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Very easy to set up and register the…
Very easy to set up and register the account.
3 June 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Straightforward and Informative …
Very easy process and clearly explained what the policy includes and doesn’t include. Straightforward process. Price was really reasonable too
3 June 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Rip off cancellation policy
Rip off cancellation policy
OF claim they can't cancel a policy ,until cancellation charges are paid, despite making clear i want to cancel the policies, bad advising them that the DD had been cancelled.
Please stay away from this company, gp with a reputable more recognised name
3 June 2026
Unprompted review
Reply from OpenFix
Thank you for leaving us a review. We really appreciate all feedback as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we’re unable to locate your account. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
Straightforward and easy to set up
3 June 2026
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
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