OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service amazing

Customer service amazing. The agents came the following day. All done. Follow up from open agent very helpful Thanks

25 March 2026
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Reply from OpenAgent

Thank you for the wonderful feedback, David! We wish you a successful sale.

- Susan, OpenAgent

Rated 4 out of 5 stars

Was happy with the results and I was…

Was happy with the results and I was contacted very quickly by numerous realtors. They have all been very helpful and professional.

13 March 2026
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Reply from OpenAgent

Thank you for your review, Shaun!

Rated 5 out of 5 stars

Property Sale

My chosen real estate agent was excellent. Market knowledge was also excellent.

12 March 2026
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Reply from OpenAgent

Thanks for your review, Olga! We're so glad we were able to connect you with a great agent.

- Susan, OpenAgent

Rated 5 out of 5 stars

Excellent advice and communication

Excellent advice and communication. Two of the agents recommend by Open Agents were in touch with us within an hour of speaking with a representative from Open Agents. We are more than happy with the service and after care. Highly recommend Open Agents they will recommend the best Real Estate Agents.

11 March 2026
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Reply from OpenAgent

Hi Kaye, thank you so much for taking the time to leave such a lovely review! We're thrilled we were able to connect you with great agents.

- Susan, OpenAgent

Rated 5 out of 5 stars

Excellent Recommendation for Agent

The staff at the end of the phone and via email were very respectful and helpful, providing information that made a big difference in who I chose to use as my agent.

7 March 2026
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Reply from OpenAgent

Hi Jenny, thank you for the lovely feedback!

- Susan, OpenAgent

Rated 5 out of 5 stars

Open agent gave me a lot of information…

Open agent gave me a lot of information and advice to help me to sell my house. I originally didn’t know where to start but they gave me the guidence to know what was the best way to go. Thankyou Open House.

1 March 2026
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Reply from OpenAgent

Hi Jan, thank you so much for taking the time to leave such a lovely review! We’re so glad we could help guide you through the process.

- Susan, OpenAgent

Rated 1 out of 5 stars

Harassed daily

Harassed daily, told not selling until the end of the year. Absolutely disgusting behaviour

6 March 2026
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Reply from OpenAgent

Hi Paddy,

Thank you for taking the time to leave a review. We’re really sorry to hear about the experience you've had—that’s certainly not how we want anyone to feel after interacting with us.

We understand your frustration and your feedback is valuable to help us continuously improve our services. We have taken steps to remove your contact information so that you won’t hear from us.

Again, thank you for taking the time to leave a review and raising this issue with us.

Kind regards,
Susan

Rated 5 out of 5 stars

I’m currently pleased with the support…

I’m currently pleased with the support and understanding l have received. The advice I have received has been invaluable and am looking forward in a couple of weeks once I am out of current contract and following up with one of the agents recommended to me who gave me some clear advice.

5 March 2026
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Reply from OpenAgent

Hi Jay, thank you so much for taking the time to leave such a lovely review!

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