We book every year with on the beach with no difficulties at all. 9 this year, 4 adults, 5 kids. Holiday was amazing. A little hicup at the beginning of trip where one of the children was moved... See more
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It's very easy to bookna holiday with on the beach. My only complaint is when you need to make a change there is no option you have to wait days for customer service to respond to your query to chang... See more
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It was keenly priced,website easy to navigate, huge choice for all budgets. The only con was that I would like to have been able to access more pictures of room accommodation and facilities.
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I like On the Beach because it keeps you updated clear communication and even if it is the same price everywhere else you win by getting discount vouchers so it makes your trip even cheaper. They expl... See more
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Company details
- #15 of 15 best companies in Travel Agency
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Ireland
- onthebeach.ie
3.7
Average
978 reviews
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I have submitted a formal complaint but…
I have submitted a formal complaint but I am also putting it here due to no communication, hopefully a human customer service member will get intouch.
Dear On the Beach Support Team,I am writing to formally log a major breach of contract regarding my recent 10-day All Inclusive holiday to Parrotel Aquapark Sharm el sheikh.
Under the Package Travel and Linked Travel Arrangements Regulations, you are legally responsible for the proper performance of all travel services included in my package.
This holiday fell completely below a reasonable standard, and I am seeking a substantial refund for the following reasons:
Failure of Basic Hygiene & Health Standards:
For the entire duration of our 10-day stay, we experienced raw sewage backing up into our bathroom, we reported this to the front desk on numerous Occasions also made house keeping aware, a maintenance worker looked at the toilet after a few days and told us it was fixed to then arrive back at the room to bathroom flooded again. furthermore, the rooms had absolutely no hot water for the full 10 days making showering the children not a very pleasant experience.
This is a severe failure of basic accommodation standards, a health hazard, and completely ruined our stay.
One of our rooms had no AC working for the entire holiday I also have video evidence of a this.
Broken glass left around the sun loungers at the side of the pool, making this unsafe for the children. I have photos I can attach.
Substandard Board Basis:
The food quality was incredibly poor with severely limited choices, failing to meet the advertised standards of the holiday we purchased. Only fruit available were oranges this hotel does not cater to British and or young children what so ever.
Lunchtime snacks by the pool consisted of a handful of chips and a roll with either a half of a half of sausage or 1x chicken nugget. Very poor cleanliness crows and pigeons landing on the tables while trying to eat something due to food being left out on tables and food left on the floor. I can attach photos.
Due to the food quality We ate out everyday buying snacks to keep the kids going until the evening meal in SOHO. I will attached screenshots of payments for food. As we payed for All inclusive we hand spent a further £2000 on food not including payments for Taxi's to and from the hotel so we could feed the children and ourselves.
Wrongful Eviction Threat (Contract Failure): During our stay, on day 7 of our holiday our two eldest Daughter's (14 & 13) were returning to our room for a change of clothes and were interrupted by a hotel staff member who let themselves into the room and aggressively told me daughter's leave the premises.
After speaking to reception it turned out to be because On the Beach had failed to correctly book or pay for a 10-day stay, registering it only as a 7-day stay. While this administration error was eventually resolved after significant distress, the immense anxiety, panic, and loss of enjoyment caused by being threatened with eviction on our holiday is entirely unacceptable.
Due to these severe, compounding issues and the total loss of enjoyment, I expect a significant refund.
I have raised these complaints on your website and have cheekily been offered £250 voucher??? Absolutely disgusting! I expect a lot more than this due to the amount this holiday cost us and a further £2000 on top for just feeding the family.
Look forward to hearing from a human hopefully very soon. Regards Tara
23 June 2026
Unprompted review
Reply from On the Beach
Hello Tara,
We're very sorry to read about your experience, Tara, and we're concerned by the issues you've described.
The circumstances you've outlined, including the reported maintenance problems, concerns about cleanliness, the issues with your accommodation, and the distress caused by the booking discrepancy at the hotel, are clearly not the experience we want our customers to have.
We can see from your review that you've already submitted a formal complaint, and we're sorry to hear you're disappointed with the outcome you've received so far. As your concerns involve multiple aspects of your holiday, they will need to be reviewed as part of our formal complaints process, including any evidence you've provided and the information obtained from the hotel and our suppliers.
We're also sorry to hear about the communication issues you've experienced and understand why you're looking for a response from a member of our team. While we can't discuss the details of your case publicly, we'd like the opportunity to ensure your concerns have been fully reviewed. If your complaint is still ongoing, please send us your booking reference via private message so we can look into the current status and ensure it has been directed to the appropriate team.
We appreciate you taking the time to share your experience, and we're sorry that your holiday did not meet your expectations. We hope we're able to provide you with a full response through the appropriate channels as soon as possible. - On The Beach.
It was amazong to receive such a good…
It was amazong to receive such a good quote so quickly!! Will recommend you to everyone I know!!!!
6 July 2026
Reply from On the Beach
We're so happy to hear we could provide a quick and excellent quote! We truly appreciate your kind words and recommendation. Thank you for sharing your positive experience with us!
Booking on line with on the beach was…
Booking on line with on the beach was so easy and quick and I got a great price thank you 🤩
7 July 2026
Reply from On the Beach
Thank you for your wonderful 5-star review! We're delighted to hear that your online booking experience was so easy and quick, and that you found a great price. We appreciate your feedback!
I like On the Beach because it keeps…
I like On the Beach because it keeps you updated clear communication and even if it is the same price everywhere else you win by getting discount vouchers so it makes your trip even cheaper. They explain everything to you in plain English. I’m keep in contact with you throughout your trip and they have one of the cheapest add-on bags for your flight which is always a bonus.
6 July 2026
Reply from On the Beach
We're so pleased to hear that you value our clear communication and the added savings from our discount vouchers. It's wonderful to know that our efforts to explain everything simply and keep you informed throughout your journey are appreciated. We're also glad that our affordable baggage options enhance your travel experience. Thank you for your kind words!
Price and convenience to book every…
Price and convenience to book every thing in the same place
6 July 2026
Reply from On the Beach
We're so pleased to hear you found the pricing and the convenience of booking everything in one place to your satisfaction! Thank you for your feedback.
Easy booking
Easy booking, every element of the booking worked out as described, couldn't fault the service.
5 July 2026
Reply from On the Beach
We're so happy to hear that your booking experience was easy and that everything worked out exactly as expected! It's wonderful to know that our service met your expectations.
A great 1st experience
Sofar sogood! We haven’t been on the holiday yet- but the app is a really clear way to see, and look forward to what’s ahead!
6 July 2026
Reply from On the Beach
We're so happy to hear our app is helping you anticipate your upcoming holiday! We hope it makes the experience even more enjoyable.
I will never use on the beach again
I will never use on the beach again. The list was completely wrong. The hotel we went to was listed as a "short stroll to the beach" and had a picture of the beach beside the hotel, it was photoshopped. The beach is 15mins on a bus, 10 mins in taxi, and you cannot walk to it, as the hotel is on a cliff edge and the beach is 600 meter drop. 1km away as the crow flys.
On top of this we booked a suite with 2 rooms, yet when we arrived, we found it was 2 separate rooms, not 2 joined rooms, not 2 rooms in a suite, young family split up.
I contacted onthebeach and it has to be the worse customer care, even trying to get them, chat is ai bot, the WhatsApp is 2 days for a response. Calls ? They dont take calls, when i did get someone they tried to blame hotel, but it wasnt hotels fault, it was the listing onbeach website that was wrong.
Complete mess, and they would not take any responsibility
5 July 2026
Reply from On the Beach
Hi Gerry,
We're sorry to hear that your holiday didn't meet your expectations and that you were disappointed with both the accommodation and the support you received from us.
We understand how frustrating it must have been if the hotel information and room description didn't match what you experienced on arrival, particularly when travelling as a family. We also appreciate your comments regarding the location of the beach and your experience contacting our customer support team.
The information on our website is provided by our accommodation suppliers, and while we make every effort to ensure it's accurate, we take feedback like yours seriously and will review it with the relevant teams where necessary.
We're sorry to hear you felt we didn't take responsibility for your concerns. If your complaint is still ongoing, we'd like the opportunity to review your case again. Please send us your booking reference via private message so we can look into the matter and ensure your concerns have been fully considered.
Thank you for taking the time to share your feedback. We're sorry we didn't provide the experience you expected and appreciate you bringing these concerns to our attention. - On The Beach.
Reply from On the Beach
We're so happy to hear you found our booking process quick and easy, and that you also found great value with us! We appreciate your kind words.
Reply from On the Beach
We're glad you found our booking process efficient and appreciated our hotel's offerings. Thank you for your feedback!
I have been trying to talk to someone…
I have been trying to talk to someone about the holiday I booked but just get a ai robot, I booked to go to in sep 2026 but the holiday that came up after booking wasnt the place I had chosen can't get to speak to anyone then got scammed with a cancellation phone number , they wanted me to put a £1000 in my bank to get a £300 refund ive had to cancel my bank accounts as they had access to mine . Horrendous experience 😪
30 June 2026
Unprompted review
Reply from On the Beach
Hi There,
We're very sorry to read about your experience and to hear what you've been through.
It's particularly concerning to hear that you were targeted by a scam after trying to find a contact number. Unfortunately, fraudsters sometimes impersonate well-known companies online, and we're sorry this happened to you. You did the right thing by contacting your bank and securing your accounts.
We're also sorry to hear about the confusion regarding your booking and the difficulty you've experienced trying to get the support you needed. We'd like the opportunity to look into this for you and review what has happened.
Please send us your booking reference via private message, and a member of our team will investigate your concerns and help clarify your booking. We appreciate you bringing this to our attention and hope we can help resolve the matter as quickly as possible. - On The Beach.
On the beach after care in resort is really poor
On the beach pass any complaints back to the airline and hotel. Whilst they take your money they don’t take responsibility. In my experience I WOULD NOT use On the Beach.
5 July 2026
Unprompted review
Reply from On the Beach
Hi Gayle,
We're sorry to hear that you feel let down by your experience.
We appreciate your feedback and are sorry that you were left with the impression that we don't take responsibility for our customers' concerns. While some issues, such as flight operations or certain aspects of hotel services, may require information or investigation from the airline or accommodation provider, we understand how important it is to keep our customers informed and supported throughout the process.
We're sorry if this wasn't your experience. If there's an unresolved issue relating to your booking, we'd be happy to review it. Please send us your booking reference via private message so we can take another look.
Thank you for taking the time to share your feedback. It helps us identify where we can improve both our service and communication. - On The Beach.
Reply from On the Beach
We're so happy to hear you found our website easy to use and appreciated the clear cost breakdown and value!
Cheating company.I booked for my…
Cheating company.I booked for my convient dates and they automatically changed the dates according to their convience without my consultation.when questioned blaming the airlines...no way to contact them...
4 July 2026
Reply from On the Beach
Hey There,
We're sorry to hear about your experience and understand why this has been frustrating.
We're sorry to hear there was unexpected confusion regarding your travel dates. Changes to flight schedules can occasionally occur, and these are made by the airline rather than by us. However, we appreciate that clear communication is important, and we're sorry if you felt this wasn't provided.
We're also sorry to hear you found it difficult to get in touch with us. We'd like the opportunity to review your booking and the circumstances surrounding the date change. Please send us your booking reference via private message so a member of our team can investigate this for you.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your concerns and assist further. - On The Beach.
As usual no problem at all when booking…
As usual no problem at all when booking a holiday with On the Beach. Very easy to do.
1 July 2026
Reply from On the Beach
Thanks for your fantastic 5-star review! We're so pleased to hear that booking your holiday with us was easy and without any problems. We always aim to make the process as smooth as possible for our customers.
I had a issue with flight times been…
I had an issue with flight times been changed and On the beach sorted it out quickly plus looked after us with hotel.I would recommend to anyone wanting a good holiday .You are guaranteed great service and they are so easy to deal with .Well done 👏👏👏🙏
3 July 2026
Reply from On the Beach
We're so glad we could quickly resolve the flight time change and ensure your hotel arrangements were well taken care of. Thank you for your kind words!
Very easy booking process
Very easy booking process, I booked to pay in installments and was afraid I'd spend the money before the dates so paid installments early with no penalties for that. They were very helpful answering enquiries about adding on a person to my booking midway through payment plan giving me multiple options. Non-Hotel (resort) was exactly as described and very pleasant, unfortunately for us we got burned Day 1 so although we didn't get out much we were very content in our bungalow
30 June 2026
Reply from On the Beach
We are so pleased to hear that our booking process was easy for you and that our team was helpful with your inquiries, offering multiple options. It's wonderful to know that the non-hotel accommodation met your expectations and provided a pleasant stay, even with the unexpected sunburn! We appreciate your kind words and are glad you were content in your bungalow.
Very good prices
Very good prices. Great choice,
Not hassle booking excellent payment structure
2 July 2026
Reply from On the Beach
Thank you for your fantastic review! We're thrilled to hear you found our prices very good and appreciated the excellent choice available. It's wonderful that your booking process was hassle-free and that our payment structure worked well for you.
Great Holidays
It's easy to book and that have amazing properties on offer across all budgets have been away already with On The Beach this year and enjoyed every minute of the holiday
1 July 2026
Reply from On the Beach
We're so pleased to hear you found booking with us easy and that our range of properties suited your budget perfectly. It's wonderful to know you've already enjoyed a fantastic holiday with us this year! We look forward to helping you plan many more memorable getaways.
Worst experience
Since I booked with ye , I regret it , no way of taking to someone when you need help , just a stupid chat to me , which is not helpful … not 1 bit helpful ..
2 July 2026
Reply from On the Beach
We are sorry to hear about your difficulty reaching us for support. We are actively working to improve our communication channels and appreciate your feedback.
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