Onmo Reviews 

5,938
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 936 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and straightforward application process, noting that verification and approval decisions happen seamlessly within minutes. Consumers also appreciate the user-friendly interface of the mobile app and the clear guidance provided to help manage their credit accounts responsibly. However, some customers also noted frustrating delays with receiving their physical cards in the mail alongside slow responses from support agents. A few other people also felt that unexpected card blocks or difficulties using the payment system online caused significant inconvenience during travel or urgent situations.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the application process as... See more

Application

Reviewers mention positive feedback about application, highlighting a fast, straightforward, and stress-free... See more

Payment

Clients share ambiguous opinions on payment experiences, as some reviewers expressed frustration over... See more

Service

People report positive experiences with service, highlighting that everything is smooth and done very nicely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have the omno credit card and it is good to build your credit but once the 37% apr hits it gets tough.I have another card but could not do a balance transfer on it to clear my omno card.i have froz... See more

Company replied

Rated 5 out of 5 stars

Applied and was accepted very fast with lots of information as to how to manage the credit facility responsibly. Also info on help should you find yourself in difficulty. I think that under respon... See more

Company replied

Rated 5 out of 5 stars

Very easy access to the card. Surprisingly smooth and quick verification process with the approval decision given in seconds. I always weary of organisations I am not familiar with but so far, everyth... See more

Company replied

Rated 5 out of 5 stars

So far so good,am awaiting delivery of the card,but the application process was easy to understand and a quick process.Hopefully my card arrives soon and we take it from there

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,938)

927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience

Horrible experience, money was being siphoned off and going goodness knows where, and customer service had no reasonable explanation, they also held a pending payment for a whole Month, despite the transaction being cancelled. I do NOT recommend ONMO. I paid off my credit balance in full, and happy that I’m well rid of that awful company

1 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi SR,

We appreciate your feedback on the Onmo Credit Card and we're sorry to read that you were not happy with our services. With pending transactions, they would typically clear within 3 – 5 business days. However, there are instances where a pending transaction may take up to 30-days to update its status on your account.

We'll provide your review to our relevant departments so we can work towards improvements with our transaction processes.

Team Onmo

Rated 5 out of 5 stars

Quick and efficient

Quick , not overtly intrusive , easy and logical.

4 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi MR,

Thanks for leaving your review and sharing your experience when applying for your Onmo credit card. We’re happy to read it was a quick and easy process to get through and we hope you enjoy your new card.

Team Onmo

Rated 3 out of 5 stars

It’s a very quick easy simple process…

It’s a very quick easy simple process to apply. The interest rates are very high. In fact the highest I’ve ever seen on a credit card.

5 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Hans,

We appreciate your feedback on our application process and the rate you were approved for. We'll be sharing your review with our relevant teams to take your feedback on board. With your monthly repayments, please remember that if you pay your full statement balance each month, then interest will not be applied to your account.

Team Onmo

Rated 5 out of 5 stars

No Faff

Application was so easy and decision immediate. Unlike other providers there were no unnecessary, intrusive questions to navigate either, excellent all round.

5 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Grant,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

My delivery arrived today after writing…

My delivery arrived today after writing a review that it was not. I like the product!

5 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi AD,

Thank you for taking the time to leave us your review and sharing your experience with the Onmo credit card. We're happy to read that you've been satisfied with the product.

Team Onmo

Rated 5 out of 5 stars

Excellent Service No Hassle Fast…

Excellent Service No Hassle Fast Outcome 👌 Highly Recommend.

5 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Frances,

Thank you for sharing your recent experience of applying for your Onmo card. It’s great to read that everything went smoothly.

We appreciate your recommendation and hope you enjoy your new card.

Team Onmo

Rated 1 out of 5 stars

I ordered this card over a month ago…

I ordered this card over a month ago and still haven’t received it. Emailed them to say and they said nearlt 2 weeks ago they'd cancel the one not received and send a new one and still nothing. Not impressed as a new customer these are basic things.

27 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Iain,

We appreciate you sharing your experience and we’re sorry that you haven’t received your credit card in the post. We will re-order cards if it has been longer than the advised timeframe for when your card should have arrived.

We recommend giving us a call so we can double check your address details and re-issue a new card if needed. You can reach us on 0330 333 6000, Monday – Friday, 9am – 5pm.

Team Onmo

Rated 5 out of 5 stars

From applying to getting approved was…

From applying to getting approved was very well done throughout the process.

2 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Scott,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

Easy application process

Seamless, easy, online application process. Recommended.

23 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Martin,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

Easy to use and set up.

Easy to use and set up.

3 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Shannon,

Thanks for sharing your experience when applying for your Onmo credit card. We’re glad it was an easy application to complete, and we hope you enjoy your card.

Team Onmo

Rated 5 out of 5 stars

Great app

A really simple process, with help along the way. Easy to use systems and speedy outcome.

1 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Beverley,

Thank you for taking time out of your day to leave us your review. We appreciate your feedback on the application process, and we’re happy to read it was an overall good experience.

It’s also great to read about the service you received from Customer Support when needing some help. We’ve shared your review with our team.

Team Onmo

Rated 5 out of 5 stars

Quick

Quick, simple and fast decision

1 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Shane,

Thank you for letting us know about the great service you received from us! We appreciate you taking time out of your day, and we’ll be sharing your review with our team.

Team Onmo

Rated 5 out of 5 stars

Very easy access to the card

Very easy access to the card. Surprisingly smooth and quick verification process with the approval decision given in seconds. I always weary of organisations I am not familiar with but so far, everything with ONMO is gone very well.

31 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Julen,

Thanks for taking the time to leave us your review. It’s great to read that applying for your Onmo Credit Card was smooth and timely.

Team Onmo

Rated 5 out of 5 stars

Very easy appplication thay seen like…

Very easy appplication thay seen like a very good company

31 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Andrew,

Thank you for letting us know about the great service you received from us! We appreciate you taking time out of your day and we’ll be sharing your review with our team.

Team Onmo

Rated 5 out of 5 stars

Very fast response

Very fast response

30 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Sean,

Thanks for taking the time to review Onmo. It’s great to read that applying for your card was straightforward.

Team Onmo

Rated 5 out of 5 stars

Have had the card for around two years…

Have had the card for around two years now, had one issue in all this time which was resolved swiftly by kind staff.

31 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Richard,

Thank you for letting us know about the great service you received from us! We appreciate you taking time out of your day, and we’ll be sharing your review with our team.

Team Onmo

Rated 5 out of 5 stars

so far so good

so far so good

30 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Craig,

Thank you for leaving your review and for sharing your experience with our services. We hope you continue to enjoy using your Onmo card.

Team Onmo

Rated 5 out of 5 stars

nice and easy

28 July 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Waleed,

We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.

Team Onmo

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