Online Home Shop Reviews 

27,272
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 8,048 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting their great value for money. Many find the ordering process easy and appreciate the wide selection available at competitive prices, leading to overall satisfaction with their purchases. However, some customers noted concerns regarding delivery services, with parcels occasionally left unattended or experiencing delays. A few also reported issues with order accuracy, such as receiving incorrect or missing items, or encountering problems with product quality. Difficulties with return collections and high delivery costs were also mentioned by some reviewers.

What people talk about most

Product

People report positive experiences with product, often praising the great quality and value for money, with... See more

Quality

Customers consistently note positive experiences with quality, often praising items as great quality and good... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick delivery times and efficient... See more

Order

Customers had ambiguous experiences with their orders, with some praising the ease of ordering and quick... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and value for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more

Company replied

Rated 5 out of 5 stars

I recently had to return an item that was faulty, from start to finish I had nothing but great customer service from Jody. She ensured the smooth collection of my items & arranged a prompt refund for... See more

Company replied

Rated 5 out of 5 stars

Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,272)

7,598 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Customer Services

I put in quite a large order for some bedroom furniture. Unfortunately one item was damaged beyond repair which they promptly refunded then when I assembled the chest of drawers I had ordered the quality wasn't great and the drawers would not line up. I thought I might have some trouble returning it but as it turned out its was no trouble at all and they even arranged for collection and the money was back in my account within 3 days. Thanks to there customer services which are very good especially the help from their agent Limeez for arranging the collection and refund.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and value for the price…

Great quality and value for the price absolutely love the product and delivery was quick!
I would definitely recommend this company and I will most definitely continue to use this company in the near future

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lianne,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Love the items i brought ❤️

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Jo,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent product.

Excellent product and great value for the price, better than I expected, I have never been disappointed with anything that I have purchased from OHS.

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gillian,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

These are the best

These are the best, I have four now, and have places for more, and such a reasonable price, great value for money, delivery was quick, and quality really good.

22 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Chrissy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 4 out of 5 stars

I had an issue where the price of one…

I had an issue where the price of one of my items changed from my basket to when I paid for it, having emailed customer service they were able to cancel my order give me a full refund and I ordered again for the original price I thought I was paying….its the first time I’ve ordered from OHS and I’m really impressed with the quality of the products. 👍👍👍

24 July 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

I really feel I have to write a review regarding the delivery of an order recently made with OHS. I made an order expecting to wait a week and it was delivered the next day. This is exceptional service and the courier used was In Post. Thank you OHS for a five star service

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sharon,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Mishqa.

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Olivia @ OHS

Rated 1 out of 5 stars

Absolutely hopeless

Absolutely hopeless
Delivery was left on my drive
Needless to say it vanished
Nobody wants to take responsibility
They use a sub standard courier
AVOID

17 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michaela,

Thank you for your review.

We're sorry to hear you haven't received your order - I can see you have spoken to our CS team who have advised that the dispute would raised with the courier. From the information provided they have advised that the order was left at the back gate as requested on the delivery instructions.

We have reached out to look into this matter further but sadly we haven't had a response.

We hope that this has since been resolved.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent service

Hi well what can I say I would like to thank justhea from customer service for the excellent service and nothing to much trouble if you ever have a problem with item i hope you will get justhea the excellent customer service from start to finish keep up the good work and thank you so much once again.

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michele,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Justhea. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Absolutely fabulous support thankyou 😘

Absolutely fabulous support

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lydia,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Brilliant

Easy to navigate website, excellent as always, good quality chair cushions really comfy. Fast delivery

17 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Andie,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Well made

Well made, colour is immaculate, spreadability superb, packaging excellent

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Keith,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 1 out of 5 stars

Ordered something from Tesco market…

Ordered something from Tesco market place, needed to return it. Twice I have booked time off work to stay in my apartment and wait for Yodel to collect. They have not even attempted to collect the item and on one occasion sent in a picture of the call panel to 'prove' I wasn't it, when the buzzer didn't go off all day.

Frustrating that you cannot print off a label and send the item back yourself. Customer services take days to respond and you don't even get a time slot with yodel, just a 'they will collect it at some point during the day and you don't need to anything' well neither do they by all accounts!

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Danielle,

Thank you for your review.

We're sorry to hear the third party courier company hadn't successfully collected your order. We understand that this is frustrating and our CS team will have raised this with the courier.

Dependent on the size of return this may be only be available for a collection service.

We have reached out via Trustpilot to gather further information but sadly we haven't had a response.

We hope that this has since been resolved.

Olivia @ OHS

Rated 5 out of 5 stars

Phumie really helped process my refund…

Phumie really helped process my refund quickly.
Thanks a lot

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Stephen,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Brilliant

These adult towel ponchos are brilliant.. lovely lightweight but gets you dry and for £4...got them in so many different colours..and ideal for travelling or when in the caravan

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Dorothy,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

The item was faulty and the shop…

The item was faulty and the shop wouldn’t accept the return label. Having spoken on chat on Instagram I was offered full refund. Very pleased with the outcome one.

22 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Carol,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laa-iqah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

fast delivery

i ordered an item late on the afternoon on the day of the order and it arrived the next day around dinnertime.. cant faut the service at all.

16 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Myra,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Fast delivery and garden chairs…

Fast delivery and garden chairs excellent quality

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Suzanne,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Was happy with my order

Was happy with my order . But wasn’t happy with the delivery company as wasn’t delivered to my address had to track it down . InPost delivery company not good .

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Wilma,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

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