Onlineaquaticstore Reviews 

85
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered £200 worth of fish from this company and I was really impressed with the price, how well they were packed and the size of the fish. I will definitely be ordering again.

Rated 5 out of 5 stars

I have kept fish for 25yrs now Bought all sorts, visited too many shops to mention and used several fish delivered to you home shops online with vastly different experiences, Hand on my heart th... See more

Rated 5 out of 5 stars

Recently purchased a blue ram, bamboo shrimp and 2 Spotted Dora catfish. They were packaged amazingly and arrived within the stated timeframe. They're all thriving and a beautiful addition to the tank... See more

Rated 5 out of 5 stars

Have ordered a few times from here and had consistently good experiences. Communication is good and customer service/fish health seems to be a priority. Any issues, which are few and far between, have... See more

Company details

  1. Aquatic Centre

Written by the company

Welcome to onlineaquaticstore, providing the largest selection of tropical and coldwater fish at the cheapest prices Delivered to your Door !


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(85)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very healthy fish & not stressed after travel!

This is my first time ordering live fish online & I was surprised at how good the fish were. They were very well packaged & hardly stressed. They settled in straight away after 30 minutes of sitting in the bags before releasing into the tank. They have relaxed already on day one & are very healthy with a good appetite. Very pleased. Thank you!

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service ,quick reply and very…

Fantastic service ,quick reply and very healthy fish all perfectly packed heat mats were still warm on arrival.I was abit worried about ordering online as never done it before but would highly recommend this company.all fish were double bagged no leaks. Look forward to filling up my other tanks in the future.

2 February 2022
Unprompted review
Rated 2 out of 5 stars

Hi I contacted u

Hi I contacted u, several times regarding an order I placed last night, but still no reply..

27 November 2021
Unprompted review
Onlineaquaticstore logo

Reply from Onlineaquaticstore

You will have a received a confirmation email and our response time is more than 2 hours on the weekend as we aren't open.

Rated 5 out of 5 stars

Really pleased

Really pleased, arrived on time in excellent condition, well packaged and helpful courier.
Gorgeous, happy healthy fish and well priced. Would definitely use again.

24 November 2021
Unprompted review
Rated 5 out of 5 stars

Order of tiny beautiful fish...

Just received my fish order of 10 chili rasboras, 10 galaxy rasboras and 5 scarlet badis. I was a little worried about receiving such small fish. But I needn't of worried every little fish arrived in perfect order. Super quality. Couldn't of picked out better fish myself. Really happy, will definitely recommend and will be using again. Thanks, Chris.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Top quality fish

Orderd some fish,and I must admit they were first class.on recieving my order they were double baged and the heat packs were still warm, the fish were well packed in a polystyrene box, I would highly recommend on line aquatics ,and I will certainly use them again.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Very good

I ordered some freshwater Pipefish. They were well packed and arrived in very good condition. My email questions were answered quickly and helpfully. All in all a great experience.

5 August 2021
Unprompted review
Rated 1 out of 5 stars

All fish died not a happy customer

All fish died not a happy customer. Al's a day after the first delivery date they notified that fish was not in stock . Would definitely not recommend.

3 August 2021
Unprompted review
Onlineaquaticstore logo

Reply from Onlineaquaticstore

Hello craig havent received a message of yourself regarding this issue for us to help resolve it. How many days after did your fish die after receiving them as we have a dead on arrival policy of 24hours and if any arent quite right and told the day on delivery we also cover those too. You should of messaged us as we could of ran through some checks with you and resolved it with yourself.

Rated 5 out of 5 stars

Great customer service

I got an extra fish as the other one died on arrival. Excellent customer service. I didn't bother for a refund. I'll from them again.

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service and fish!

Brilliant service. Ordered fish on Tuesday and they were delivered to us in Scotland by a very careful van driver on Wednesday. Beautifully and safely packaged clown loaches who are now enjoying life on our tank. I hope they eat our snails!

13 June 2021
Unprompted review
Rated 5 out of 5 stars

Fish arrived safe and sound all in good…

Fish arrived safe and sound all in good condition, now swimming happily in aquarium, ordered seven fish in all and got six , which I may add they acknowledged the mistake and refund the difference and gave me a 10%discount on future purchase , all in all very pleased with my fish and I dare say I will be shopping again with them .

10 June 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look