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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness, knowledge, and cooperative attitude, making the visa application process smooth and stress-free. Many people appreciate the personalized guidance and support received, often leading to successful visa approvals in a timely manner. The service is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with rudeness and uncooperative behavior from staff members, particularly at certain office locations. A few other people also felt that the service was unprofessional, slow, and unreliable, citing instances of unfulfilled commitments, lack of accountability, and even visa rejections due to improper document handling.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Service

Reviewers highlight ambiguous aspects of service. While many customers praise the exceptional support and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the dedication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is amala From Instant Ventures We have applied for UK Tourist VISA through some other consultant before it got refused. And we come to know about One Vasco Ms. Garima With her guidence we... See more

Rated 5 out of 5 stars

Myself Rashni Bhattacharyya,I had approached Mr Anirban Bhattacharjee,at VFS Office at Kolkata Rene Tower Building,for his guidance related to Czech Republic Visa.He has guided my Aunty and myself ext... See more

Rated 5 out of 5 stars

I would highly recommend Ms. Shivani Sharma from Vasco, Jalandhar for her outstanding support and professionalism. My name is Mehta, and I live in Germany. I applied for tourist visas for my par... See more

Rated 5 out of 5 stars

I had recently applied for my child’s dependency uk visa through one vasco team. They were very professional and responsive. I am very grateful for their service. Special thanks to Saranya mam for al... See more


Company details

  1. Visa Consultant

Written by the company

About Us Since 2012, OneVasco has pioneered revolutionizing the visa concierge services industry. Our deep understanding of visa complexities enables us to provide a streamlined, hassle-free experience. With expertise and a trained team, we stay updated with global regulations, offering accurate information and tailored solutions to meet individual needs. We believe obtaining a visa shouldn't be daunting, so we invest in state-of-the-art technology for a simplified process and timely updates, eliminating stress and uncertainty. Experience OneVasco's commitment to excellence and personalized attention as we make visa applications a seamless and worry-free endeavor.


Contact info

4.0

Great

TrustScore 4 out of 5

255 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

OneVasco Problem(s) and Confusion(s)

When I tried to log in, it said "Sorry! Your account was logged in on another device." On the home page before looking for visas, they should change their fields and put a field to type and/or select the country you live in, a field to type and/or select the country you are a citizen of and a field to type and/or the destination country.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

I don’t recommend the service

I don’t recommend the service, I paid the fee for the visa process to Greece from 18-11-2024, and I mentioned that it’s very urgent as I have professional mission with my company from uae, now it’s been more than 3 months no answer or call, they open the spot for the appointment an Ms Safy Eltorky which is the representative, no follow up from her. I went there and also she didn’t accept to sit with me.
Don’t waist your money and time.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Topic - Visa work. Ms. Sneha stands out above all other visa agents in Hyderabad

At the outset I wish to mention that I walked in because of the mention of your experience since 2012.
I was asked to meet Nadam Sneha Latha for my work.
I am a frequent overseas traveller and have no words to express my appreciation of her politeness, knowledge and calibre.
According to me Sneha is an asset to
your organization.
Regards.
Dr. S. V. Subhramanyam.
Senior Nephrologist. Hyderabad
India

3 January 2025
Unprompted review
Rated 5 out of 5 stars

I must say you have a really great…

I must say you have a really great team. You helped me get visa on special priority request as my entire trip was ruined by Make My Trip. Your team is very professional.

Thanks a lot team. Keep up the great work 👍🏻

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience OV for India visa

Terrible experience OV for India visa, response time too long (3 days post payment) and refund process even longer; 30+ days not the 15-20 days OV promises. Recommend using India Govt online portal faster, cheaper and less headache as the information they require is the same.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

A big big thank to Mrs garima

A big big thank to Mrs. Garima and the team for helping me to obtain my Visa after two consecutive rejections. Their Visa services are truly exceptional, knowledgeable, responsive. They follow up with you untill the dicision made on your Visa. My last two Visa applications were also done by two different agents but got rejections. I would highly recommend their services if you are feeling tough on your application and need professional advise.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

We stressed out and stuck in Singapore…

We stressed out and stuck in Singapore in 2 days in row . We tought thay they arranged our india visa But they keep emailing asking all personal detail in every email they sent, some of email is has been we answer and they asked same questions . Really unprofessional and not organized. We lost so many cost . India hotel we booked , air india we booked and also visa that we paid. We flight so far from Melbourne to visit your country, india. But we got already bad experience.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Pure lie and no support

Pure lie. They promise 24-48 hours and took 5 days to process the visa and gave a visa after aggressive followups with an incorrect date of birth in the visa.

We had to face extreme difficulties in Abu Dhabi immigration and were on the verge of being deported back because of their carelessness.

Extremely poor customer support, they won't respond to emails, you won't find any contact no. to reach out to them and the pain is unlimited so if you are applying here, do it at your own risk.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Kudos to shanmathi and one vasco

The entire visa application process for UK was smooth and tension free. Shanmathi was very KNOWLEDGEABLE and POLITE and patient ,answering all our queries.
Once again my best wishes to shanmathi and one vasco

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Gurwinder Singh was amazing

Great service. Was dealing with Gurwinder Singh from ONE VASCO JALANDHAR and he helped me so much. He was able to answer all my questions and guide on the best route. Great guy and so knowledgable.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Hi
Had a very good experience during our recent visit on 3 sept 2024. We were very happy with Shanmati who was very professional and knowledgeable. Service was very good and overall excellent service .please keep it up .thank you 🙏

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, Ms Jenifer

I had an exceptional experience working with Ms Jenifer for my processing. From start to finish, she was incredibly knowledgeable and attentive, guiding me through every step of the process. Her responsiveness and patience made all the difference, especially when I had questions or needed clarification. I was impressed by her detail-oriented approach, ensuring that everything was in order. I highly recommend Ms Jenifer for anyone needing help with visa applications.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service!!

Wonderful customer service!

Everything was taken care of, Swathi handled everything and ensured that the experience was and was as smooth as possible every step of the way.

She helped us procure all the right documents and cross checked everything. The whole process from start to finish took under 30 minutes.

Brilliant service, I would highly recommend coming here!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Mr Anirban Bhattacharya is very…

Mr Anirban Bhattacharya is very dedicated and professional person, he guided us in each and every step for the visa processing. It is really a very good experience to work with Him and One Vasco team. I am highly recommending One Vasco.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

The employees are not educated AT ALL DO NOT BUY…

They SHOULD IMMEDIATELY FIRE THEIR EMPLOYEE JIVESH WHO WORKS WITH THE SOTC TEAM.

I recently had an incredibly frustrating experience with the One Vasco visa team that I feel compelled to share. The team displayed a significant lack of knowledge and professionalism, which severely impacted the processing of our visa applications. It seemed there was a fundamental misunderstanding of the visa requirements and procedures, which led to unnecessary complications and delays in our plans.

The communication was consistently unclear and misleading, leaving us confused about the status of our applications and without clear guidance on how to proceed. Despite multiple attempts to resolve these issues directly with their team, there was no accountability or adequate response from their side.

I would strongly advise anyone considering using One Vasco for visa services to reconsider. The lack of expertise and poor customer service we experienced was not only disappointing but also added undue stress and complication to our travel preparations.

27 August 2024
Unprompted review

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