Loyal customer of three years, prurchsisbg sweets for my event. They sent me 5 wrong items in my order because they had a stock issue- once received I had let them know they’ve sent me sweets I didn’... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first order with the company. I was a little apprehensive because of some negative reviews. However my experience was good. Delivery was as expected - after a few days. I was please... See more
Company replied
Purchased some Iron Brew and Highland Toffee chew bars to send to my pals down south as a wee novelty Fast dispatch and good communication throughout. Items arrived well packaged and as descri... See more
Company replied
I ordered a box of 32 Cadbury starbars. Unfortunately when I received them the box appeared to be tampered with or damaged in transit. There was only 14 bars in the taped up package. I emailed the c... See more
Company details
Written by the company
Online sweet shop selling all the best retro sweets from the 60s, 70s, 80s, 90s, 00s as well as modern sweets too. All delivered in speedy time and almost everything is only £1 per pack.
Contact info
Unit 7 Phoenix Industrial Estate,, WV14 0PR, Bilston, United Kingdom
- info@onepoundsweets.com
- onepoundsweets.com
4.0
Great
2K reviews
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feel cheated
Order came pretty quickly and everything seems ok. I honestly feel cheated by the company though. I ordered 2 out of date mystery products for £1.50 each just to see what I'd get. Well, what I recieved was 2 out of date bags of crisps that when in date, sell for £1.25!!! Does feel a little bit scammy to be honest
5 December 2024
Unprompted review
Reply from One Pound Sweets
Hi Danielle, sorry to hear you feel this way. We strive for transparency and want to address your concerns. Please reach out to our customer service so we can resolve this for you. Your feedback is valuable to us.
Not yet receive an e-invoice and since…
Not yet receive an e-invoice and since I ordered all items on the 27th November and is not 2nd December and still awaiting for the items...
27 November 2024
Unprompted review
Reply from One Pound Sweets
Hi Edwin, sorry to hear about the delay! Please contact our customer service for help. They’ll be happy to assist you with the invoice and delivery status 📦.
Very quick deliver of my order
Very quick delivery. Turned up just a bit later than the time slot advised
29 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks for the feedback, Helen! We're happy you got your order quickly. We'll work on fine-tuning those delivery times. 🚚💨
Swift accurately service
Swift accurately service, great products too.
29 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks for the awesome feedback, Chris! We're thrilled you enjoyed the service and products. 😊 Looking forward to your next visit!
Fantastic
Great choice, fantastic prices, much cheaper than the shops. Fast delivery, good communication. What more could you ask for!
25 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks so much, Patricia! We're thrilled you enjoyed our service and found great prices. If you ever need anything else, we're here for you. 😊
Absolutely Avoid
Absolutely Avoid.
I made and order with these and the parcel has got lost. I appreciate, this is not their issue, however, the courier has told me the parcel is lost yet One Pound Sweets are refusing to give me a refund as of yet.
14 November 2024
Unprompted review
Loved the range and choice of sweets
Loved the range and choice of sweets
Smaller than imagined but good value for money.
One packet of cadbury snowballs were open so may want to check other packets the seam at the back in the middle had came away sweets were loose in the box.
10 November 2024
Unprompted review
Reply from One Pound Sweets
Hi Lauren! 😊 Thanks for your feedback. Sorry about the open packet, that shouldn't have happened. Please reach out to our customer service so we can sort this out for you. Glad you enjoyed the variety!
Reply from One Pound Sweets
Thanks for the awesome review, Catherine! We're thrilled to hear you enjoyed the quick delivery. 😊 Feel free to reach out anytime!
Excellent Website
Excellent service from beginning to end. Easy to navigate website, large choice and great offers. Delivery was very quick. Really happy with my order
18 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks so much, Rachel! We're thrilled to hear you liked the website and enjoyed the quick delivery. We strive to provide a seamless experience. 🚀
Goods not delivered yet
Goods not delivered yet and just been dispatched 3 days after ordering and you want a review
18 November 2024
Unprompted review
The crisps arrived badly crushed and…
The crisps arrived badly crushed and reduced to crumbs with the bags burst and the crumbs spilling everywhere. I took photos and swept up the crumbs. They refused to refund saying the crumbs could be eaten! Most were dust and the ones that weren't were soft where the bags had been open. Would not use again.
6 October 2024
Unprompted review
delivered promptly
15 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks so much for your kind words, Caprice! 😊 We're thrilled to hear our delivery met your expectations. Feel free to reach out if you need anything else!
Skittles Varieties
Wanted this range of Skittles as a surprise birthday present as you can’t readily get them in the shops and was amazed by the variety available. Also the prices and service was excellent, would highly recommend them !
15 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks, PaulB! 🎉 We're thrilled to hear you found the Skittles varieties and enjoyed our prices and service. Hope your surprise birthday present was a hit! 🍬
Exactly what I ordered.
Exactly what I ordered.
Well packaged, but not over packaged
8 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks, Nicole! We're glad to hear everything arrived just how you wanted. We strive for that perfect balance in packaging 🌟
easy to place an order quality goods…
easy to place an order quality goods fast delivery will buy again
10 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks, Gordon! We're thrilled to hear you had a great experience with us. Looking forward to your next order! 😊
Reply from One Pound Sweets
Thanks for the kind words, Lindsey! We're thrilled you loved our sweets and appreciated the quick delivery 🚀.
Good prices and fast delivery
8 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks, Amanda! We're glad you liked our prices and quick delivery. If you have any other feedback, feel free to share. 😊
Prompt service with good delivery
7 November 2024
Unprompted review
Reply from One Pound Sweets
Thanks, Jenny! We're thrilled you're happy with our prompt service and delivery. If there's anything else we can do for you, let us know! 🚚💨
Wonderful company, highly recommend
Wonderful company, I ordered sweets on the Monday and they were delivered on the Wednesday, I'm so happy with the sweets I received, exactly as stated. Will definitely order again
30 October 2024
Unprompted review
Reply from One Pound Sweets
Thanks so much, Zoe! We're thrilled you enjoyed your sweets and speedy delivery. We'll be here whenever you're ready for more. 🍬📦
Nice sweets
24 October 2024
Unprompted review
Reply from One Pound Sweets
Thanks for sharing, Sue! We're delighted to hear you enjoyed our sweets! 😊 If you try more flavors, let us know your thoughts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.