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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be a rip-off, with initial costs often insufficient to complete a video, leading to unexpected additional payments. People frequently reported issues with subscriptions, including being charged after cancellation or having payments taken without access to the service they paid for. The user experience was often described as frustrating and unprofessional, with a lack of transparency regarding token consumption and video generation costs. Some people were dissatisfied with customer service, citing non-existent support or vague responses, and difficulties in obtaining refunds. However, some customers also noted that the platform has strong creative potential and can produce impressive visuals, especially when users learn to utilize its editing features. A few other people also felt that customer service was quick, efficient, and helpful, with some receiving support and refunds when unhappy with outcomes.

What people talk about most

Price

Consumers find the pricing to be a significant source of dissatisfaction, often describing it as extremely... See more

User experience

People report ambiguous experiences with user experience, with some expressing significant disappointment due... See more

Payment

Customers consistently note negative experiences with payment, often reporting that crucial information was... See more

Subscription

Reviewers express significant dissatisfaction with the subscription model, often feeling misled by initial... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the quick, efficient,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible site and service. The only things that work properly on the website is the coins purchase page and the payment. No support whatsoever. The only AI I've seen was the chat bot, that's limited... See more

Rated 1 out of 5 stars

I purchesed the Ultra Plan as it stated I could produce 8 mins of video with it. After uploading a 2 minute song and putting in the details to create the video it said I needed more credits. Approx 55... See more

Rated 1 out of 5 stars

The idea behind the product may be great, but the AI is absolutely not capable to make even the most simple movies. Also, there is no way you can request a do over, even when the Problem is from their... See more

Rated 1 out of 5 stars

Thought I would try it out. Spent $20 in monthly subscription. Only got 2,000 points. Not enough to generate a video and take it for a test run. They basically got $20 for free because I cancelled imm... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

64 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.8

All reviews

(64)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love how easy it is to have videos…

I love how easy it is to have videos made for your songs? I'm always intimidated but not at all
With their service.
And when I did have trouble
They helped me out and when I wasn't fully happy with a outcome
They graciously recredited my account. I have nothing but love one more shot

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Warning about Onemoreshot!

Warning about Onemoreshot!
In my opinion, this is nothing more than a scam designed to lure people in.
I was tempted by an ad claiming you could generate a video for free. But while uploading my files, I was suddenly told that I had to buy 500 credits first. So I paid $8 — and got nothing. No video at all.
Only after contacting customer support did I find out that to even test their AI, I would have to buy a $99 subscription. So the so-called “free” offer was just bait to get more money out of customers.
This looks like a deliberate strategy to drag people into a spiral of extra costs: first the “free” ad, then paid credits, and finally a mandatory subscription. There was no clear information upfront, just disappointment, wasted time, and unnecessary stress.
Customer support told me that my money should be refunded within a few days. I hope they actually keep their word.
I do not recommend this company at all. If you value your time, money, and peace of mind, stay far away from Onemoreshot.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

No way to cancel subscription

Same here. Cancelled my subscription and deleted the account since they kept charging me. There is no way to cancel this account. I had to ask my bank to block the charges, but they still show up every month. It's been three months now.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

"I've made many videos with this app…

"I've made many videos with this app already. I really enjoy it. It's perfect in many ways. I got support when I was unhappy with a video, and I easily received a refund.
The response was very kind. Thank you.
My new #1moreshot video is starting very soon again. Best regards. 5 stars!!!!"

17 March 2026
Unprompted review
Rated 1 out of 5 stars

I deleted my account days ago


I deleted my account days ago, I can no longer log in nor do I have a username or password, and they continue to charge me.
I am going to report improper charging by my bank. It's incredible. return the money

11 March 2026
Unprompted review
Rated 4 out of 5 stars

I made 2 Videos and some had minor…

I made 2 Videos and some had minor glitches that didn't bother me but the 3rd was not good at all. The Techs got straight onto it and agreed there was a problem and refunded all tokens. Done within 12 hours so pretty happy with that. I had another go and much better.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t get scammed by this

Awful video creations. You can’t even delete the purchase when you see how much does it take to create videos and images. You can’t even finish a single entire song with the tokens they give. Don’t waste your money on awful app! It’s a total scam

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Share a recommendation for video creation.

If you’re looking to create low-cost music videos using your own recordings, I wholeheartedly recommend One More Shot. When I first started with OMS, I used simple prompts in Auto mode and achieved decent results, but some scenes didn’t quite resonate. Instead of blaming the platform, I embraced the editing features and tailored each scene to align with my artistic vision and the song. As I learned to articulate my ideas more clearly, rather than relying solely on Auto mode, my videos transformed. It’s natural to seek perfection and to want quick results, but with AI, that’s not always feasible. Think of AI as a powerful tool to bring your ideas to life—it doesn’t perceive the world as we do. The true artistry comes from you. Check out the videos I created with OMS on YouTube @DavidParis-Music. May they inspire you to keep learning and harnessing this fantastic tool for video creation.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m truly grateful for the support from…

I’m truly grateful for the support from 1 More Shot / Onemoreshot.ai.
I’ve subscribed before and genuinely loved the platform, the AI-generated videos are excellent, high quality, and very impressive. This time, I accidentally forgot to cancel my subscription and panicked when I saw the charge. When I reached out, their support team handled everything with kindness, patience, and professionalism.
A big thank you to Daniel for being so understanding and helpful. It really meant a lot during a stressful moment. Not many platforms combine great technology with such genuine human support.
Highly recommended, both for the powerful AI video tools and the amazing customer care. Thank you so much 🙏

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I tried this service several times NO GOOD

I tried this service several times, the first two times, my videos came out good. However 4 other videos that I had created were completely unusable. Each video had image errors, or video noise where the picture was actually gone, images pixilated, parts of the image are gone, table legs missing, then reappear, it's really endless. Onemoreshot.ai offers NO compensation, ZERO, in fact they do not even return emails. This service in my opinion based on my personal use, is just terrible, do not waste your money.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

OneShot to scam you !

Review of OneShot

I purchased the $20 plan expecting it to be enough to generate a full music video. Nowhere on the site is it clearly explained that this plan is not sufficient to actually complete a video.

After uploading everything requested (prompt, photo, details), I was told that to finish the video I needed to pay an additional $50, on top of the $20 already paid. That means the real cost becomes $70 for a single video, which is not disclosed upfront.

There is also no preview, no example output, and no clear explanation of what the video will look like or what the system is capable of before paying. That lack of transparency makes it impossible to make an informed decision.

I chose not to continue, so I effectively lost $20 without receiving a usable result. That appears to be how the pricing flow works.

Canceling the subscription is possible, but it is not clearly explained. You have to find it on your own through the tokens section. While cancellation itself wasn’t technically difficult, the lack of guidance feels intentional and misleading.

I can’t comment on the actual quality of the videos because I didn’t proceed further. However, based on the pricing structure and lack of clear information, I would not recommend this site. The issue here is transparency and honesty, not just cost

22 February 2026
Unprompted review
Rated 1 out of 5 stars

I ask the ai to use an African American…

I ask the ai to use an African American lady it gives me a white woman it also give me a beard then takes it away the sync with the music is off I just want them to give my credits back but they talking crazy if a customer not happy they should return the credits it should let you create the video and if you don’t like it it should be able to receive your money back and the keenest can’t keep the video in there que it’s just that simple it’s a bit worth it to use this app im so disappointed in the way that’s a handled

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Thought I would try it out

Thought I would try it out. Spent $20 in monthly subscription. Only got 2,000 points. Not enough to generate a video and take it for a test run. They basically got $20 for free because I cancelled immediately after being told I'd need 4,600 more points to generate my video ($50 more). Which is not worth worth it for a video or music I don't even make an income off of. I want my money back for a product I couldn't and didn't get to use.

18 February 2026
Unprompted review

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