The upper mesh began to tear. The material is too thin. The decorative strip on mesh began peeling, Excessive wear on heel. All within 4 months after- paying $150. I filed a warranty claim. They want... See more
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I also should have read the review I ordered 2 pr sandal hoping i was getting what was stated pure leather memory foam instep, no they were horrible quality received in a plastic bag all crush up no b... See more
Company replied
Ordered 3 pairs of shoes, all 3 were defective. Contacted customer support for return and they said no actually violating their own 5 day return policy. Followed up by email again 2 times and they are... See more
Company replied
Ordered dress sandals advertised as orthopedic/good arch support. Couldn't be further from the truth. Pkg arrived after several weeks and the quality is so poor. It looks as if it was assembled by a 1... See more
Company details
Written by the company
Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
Contact info
189720, Singapore , Singapore
- support@oncloudwalk.com
- oncloudwalk.com
1.1
Bad
216 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
They’re a Scam & BIG FAT ZERO!!!
On Cloud Walk is a BIG FAT ZERO!! This company is a huge ripoff artist! I’m out $38 for sandals that look nothing like the photo that was shown. Just a piece of junk that’s made in some Chinese factory probable using child labor!! Just horrible.
19 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
Horrible. Absolutely horrible.
Horrible. Horrible. Horrible. I can't say it enough. I hope I've learned my lesson. Did I look for reviews outside their website prior to ordering these worthless sandals? Nope. Should I have? Yep. Do I feel like an idiot for believing I would actually be getting cute, comfortable, great-fitting shoes? Yep.
Whatever you do, stay far, far away from this "company."
18 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family
Wish I had read these reviews
Wish I had read these reviews. $80 thrown away on cheap unwearable sandals. Totally false advertising.
17 July 2021
Unprompted review
!!!WARNING!!!...DO NOT PURCHASE SHOES…
!!!WARNING!!!...DO NOT PURCHASE SHOES FROM ON CLOUD WALK!!!!...The descriptions on their website are 💯% FALSE. They are in NO WAY, SHAPE or FORM, “orthopedic”, have an “arch support” or “comfy”...they are extremely cheaply made!!!!
17 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
I wish I read these reviews BEFORE…
I wish I read these reviews BEFORE ordering... but it is water under the bridge at this point. This is a true "buyer beware" scenario. If you try to return the items they will throw their return policy at you and the "rules" will always be in their favor... 5 days for me; 9 days for another writer. Basically the policy is "NO RETURNS EVER". My advice: stick to reputable, well known companies... like Clark's, Aerosoles, Sketcher's, etc.
13 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Nancy Rigby,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
We look forward to serving you.
Best regards,
Customer Support Department
Never again!!!
All the comments apply to my experience with this company. The photo they send you to measure your foot for correct size is funny and gross at the same time! The most unprofessional return (not) process ever! I was in a hurry to get shoes to wear on vacation...what a mistake since these were coming from CHINA! Which I had no clue was happening and they didn’t arrive until after the vacation, plus they arrived wrapped up like fish!
11 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
Deceitful & awful quality
Worst company to deal with. The shoes are NOT orthopedic shoes as claimed. And the shoes are of terrible quality. They will not accept returns if the shoes do not fit you either. In addition, their website is deceitful and you at first do not realize you are ordering from a different country.
10 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes. Got one after 6 weeks, was not a true US size...so didnt fit, too small Never got second pair. No one will respind to my correspondence, didnt know they were coming from China, or wouldnt have ordered....so I have no way to get my money or help. Do not buy from this website.
9 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Customer,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Best regards,
Customer support department
One of the worst experiences I've ever had buying something online
I bought the shoes according to the color style and size that was correct for me. When I got the shoes they did not fit me they were about a quarter of an inch too big in the back. When I contacted customer service they told me to take a picture of the label take a picture of the damage to the shoe so that they can best decide how to help me (what....) She also told me that I had to respond within 24 hours or they wouldn't be able to help me. I've been working 14 days without a day off, one day off and then started all over again. One day off and another 14-day stent. I was not able to just comply with this customer service demand. I also wasn't sure how to attach the pictures to the email for me to send it to her. But the pictures were not even relevant to my complaint the shoes did not fit and I just wanted to return label. I finally got somebody to help me and I describe my problem and sent it, the next morning I get an email that tells me sorry we were giving these shoes at a 45% discount, and because of that we're not going to be able to refund your money. The only thing I could think of to tell you is to give it to a friend or donate it to charity. This lady told me to donate it to charity and tough they weren't going to return my money wow. Outrageous. Thank God I was able to find the exact website that I bought these shoes through and I was able to figure out what credit card I had put it on. I called my credit card company and bitched like a mother. They'll take care of me because this company sure as hell won't. Thank God I paid for it with a credit card or else I would have had it stuck up my you know whatter. Do not buy from this company they are a rip off. I'm going to report them to the better Business bureau I'm also going to report them to the Federal trade commission and I'm going to write a bad review on the their website to warn other people of the horrible way that they do business. That was awful. The shoes are also look like something that you could buy in a five and dime store. These were supposedly orthopedic sandals, yet I could bend them in half like they were a flip flop. The nerve of them to advertise themselves the way that they did. and ever since I bought them and I'm looking for the internet I see countless bad reviews I'm just going to let it go with that don't buy from them you'll regret it.
8 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Customer,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
This company is NOT affiliated with On…
This company is NOT affiliated with On Cloud running shoes. I don’t know how they can use the same logo etc. The shoes ship from China and are complete crap, The photos on the website are nothing like the actual product that you receive. The soles are like hard plastic and can’t even be worn as a shoe without causing pain and discomfort.
8 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. Please checked your email and confirm so that we can support you better. Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
Best regards,
Sie Chen -Customer Service Agent
Do not buy from this company!!!
Do not buy from this company, I think the reviews on their page are not real reviews. I bought 3 pairs of shoes & only received 2. One pair smells so toxic that I put them back in the cheap bag that it was sent in right away. They are poorly made there’s no way they are orthotic shoes. If i wanted a cheap pair I would have gone to the dollar store & saved myself a lot of money. The shoes take forever to get to you, this company is very deceitful 😡
8 July 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
As per our conversation via email, you agreed to accept our solution gave you is to receive 25% item's value and you also have received this amount already. We do hope that you will continue to purchase at our OnCloudWalk store and we look forward to serving you in the future.
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family.
I ordered the blue tassel sandals
I ordered the blue tassel sandals, they are not leather!! Nor, orthopedic! Idk what the top is the bottom is flat rubber. I won't describe the second pair. I'm contacting my credit card company for help and the better business bureau, tired of being scammed. Cc company's help some of the time. I will post if I get a resolution from ocw or ANYONE!!!!
7 July 2021
Unprompted review
Reply from Oncloudwalk
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family.
This company is a scammed!
This company is a scammed!! Their shoes are complete crap and they they won't let you return anything. They say you have 9 days to return and it takes a month to send garbage and they count those days.
7 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Customer,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
I would not even give 1 star
I would not even give 1 star. I ordered shoes and the took about a month to arrive. I would never ordered again. The shoes are poorly made with cheap material and had a dent in the front on were the toes go. I made the worst decision on these ugly terrible shoes. They are gross. Worst company ever you guys take people's money. There is nothing special about the shoe on the contrary scam..yellow inner material wow! Do not waste your money! Terrible material and not worth it! Not even a dollar! I took off the inner sole thin as paper and can see strings of thread notted to keep together! Wish I could show a picture!
7 July 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
We tried to contact you to give you a 20% refund right back to your account but you didn't respond to our email. We always want to bring new and improved products and satisfaction to our dear customers. We do hope that you will continue to purchase at our OnCloudWalk store and we look forward to serving you in the future.
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family.
SCAM COMPANY
I ordered three pairs of shoes from this company On Cloud Walk, all stating that they were orthopedic shoes. Each pair were around 40.00 each and the pictures of the shoes looked nice. I was anxious to get them. The 1st two pair took 3 weeks to arrive and they wrapped tight plastic, no box, just in a bag. Both pair were too big and looked cheap and very uncomfortable, no arch support at all! I got email stating the 3rd pair to arrive by July 7hth. I hoped that pair would fit and be better, if not I could return them all together. The 3rd pair arrived 6/30/21 and were too tight. I contacted them by email (only way possible, as no phone number available) I was told NO refund as I was out of their 10 day return window. I emailed again with proof of delivery of 3rd pair on 6/30/21 well within their 10 day window. Their return email stated that i need to contac them thin 5 days.
I wish I had read other's reviews before ordering!
6 July 2021
Unprompted review
The worst company to deal with
The worst company to deal with. Doesn’t stand by their product. Save yourself the headache and shop some place else.
5 July 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family.
If I had a choice to give them negative…
If I had a choice to give them negative rating, I would. FRAUD company. I want to sue them for destroying my heels. Worst part is that Synchrony bank (credit card company) is supporting them. We tried to dispute the charges as the shoes were CRAP and they would not take returns. But Synchrony bank supported their side of the story and did not believe us.
Their reply is also a lie. I had lots of back and forth correspondence with them. So no use getting another cooked up response from them.
4 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Customer,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
Extremely disappointed
Extremely disappointed. Terrible plastic shoes that arrived too big. No option for an exchange or refund. No reply after offer given of 30% off when I buy a second pair. What is that? Terrible product and awful customer service.
3 July 2021
Unprompted review
3 Pairs Shoes all defective. Complete SCAM
Ordered 3 pairs of shoes, all 3 were defective. Contacted customer support for return and they said no actually violating their own 5 day return policy. Followed up by email again 2 times and they are not returning any emails or responding. Product is cheap knock offs. DO NOT BUY!
2 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Customer,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
THIS IS A SCAM
THIS IS A SCAM — DO NOT BUY. I tried returning my shoes after 30 minutes of purchasing them. They said no! And take days to reply. They sent a threatening email demanding I don’t ask for a refund. They are trying to gaslight me into buying these fake plastic shoe. Just don’t do it.
2 July 2021
Unprompted review
Reply from Oncloudwalk
Dear Nathali Maneiro,
As we have reached an agreement on July 3, 2021, we have issued a full refund to your acount. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks.
We look forward to serving you.
Best regards,
Customer Support Department
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