Once Upon Reviews 

20,115
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mobile application for being extremely easy to navigate, highly intuitive, and exceptionally helpful when creating custom memory books. People are also deeply impressed by the stunning photo and print quality, describing the finished hardcovers as beautiful, durable, and professional. However, some people mentioned that certain app features felt a bit limited, particularly regarding text formatting, page layouts, and cover customization rules. A few reviewers additionally noted occasional challenges with delivery conditions, weather exposure, or longer lead times that affected their overall shipping experience.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the beautiful photo quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful photo books and... See more

User experience

Users describe positive interactions with user experience, highlighting how intuitive and straightforward the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting very fast shipping times and... See more

Application

Clients share positive opinions on application, highlighting that the platform is very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit apprehensive when I decided to make these picture books; but shouldn’t have been because your app helps guide you in creating your memories book!! Also, if you do have a snag you can reach... See more

Rated 5 out of 5 stars

I loved how all my memories from my trip came together.. Every picture was perfect on every page. The cover and patterns are beautiful. This book i will cherish and will purchase more for future adve... See more

Rated 5 out of 5 stars

I’m really happy with my photobooks! The app was very easy to use and made it simple to create the book exactly how I wanted. The quality of the photos and the finished book is beautiful. I’ll definit... See more

Rated 5 out of 5 stars

The books feel great, the covers are awesome, the service was fast, the photos look great. I will definitely use this business again to have photo books printed. They also have outstanding customer se... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

We believe that life should be celebrated – always! The big things and the small. Everyday life as well as parties. The good and the not so good. We also believe in sharing and reliving memories together and that sharing stories strengthens relationships. Between siblings and parents, within families, between people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,115)

4,990 reviews in the last 12 months

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Rated 2 out of 5 stars

could not change color of cover before…

could not change color of cover before printing

8 August 2026
Once Upon logo

Reply from Once Upon

Hi Vickie,
We understand the disappointment, and we’re glad you got in touch with us so we could look into this together. Thank you for sharing your feedback with us💛 /Team Once Upon

Rated 5 out of 5 stars

Appreciate the simplicity of the…

Appreciate the simplicity of the ordering system and layouts. I was looking for a simple solution for a photo album dump from my phone and this was the perfect choice. It also allowed me to get into all my photo albums on my phone at once and that really helped my choice over other companies. Thank you!

3 August 2026
Rated 5 out of 5 stars

User friendly app

The app is really simple compared to other companies, managed to put my books together in a matter of minutes. It’s also very reasonably priced for the quality.

6 August 2026
Rated 5 out of 5 stars

Absolutely love the photo books from…

Absolutely love the photo books from Once Upon. I’ve created two so far and am on my third now. So easy to do and the books are so beautiful when you see all your precious photos and memories printed to keep forever. Will continue using Once Upon for creating books of memories for me and my son.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

So happy with the book

So happy with the book. It was done so quickly and the photo quality is amazing. Made for such a lovely Father’s Day gift and I think the price was very reasonable able.

7 August 2026
Rated 5 out of 5 stars

I absolutely love it

I absolutely love it, already have 4 albums. Firstly, the app is super intuitive, no need to overthink it. Secondly, the quality of pictures is amazing. Also I adore the design (the colours, font, collage styles), BUT what I’m missing is the opportunity to write in other languages but English.

2 August 2026

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