OnBuy.com Reviews 

135,957
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 26,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are extremely competitive compared to other major retailers, and purchases consistently arrive promptly with helpful tracking updates along the way. People are also deeply satisfied with the overall quality of the items they buy and the careful packaging that keeps everything safe during transit. However, some customers also noted occasional issues regarding missing orders, incorrect items, or unexpected delivery delays. A few people experienced frustrating delivery problems, such as parcels not turning up, getting lost, or taking much longer than expected to reach their homes. Some reviewers were not happy with unhelpful responses when trying to resolve these shipping complications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and affordability, frequently expressing satisfaction... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great value and competitive rates... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight easy... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used Onbuy before. The price paid was very good compared to other retailers. As such I was a little sceptical. I needn’t have been. Quality product at exceptional value.

Company replied

Rated 5 out of 5 stars

More people - retailers and buyers alike, need to learn about OnBuy, especially as we approach Halloween and Christmas. Sadly OnBuy do not advertise on TV or radio. So many go unaware that OnBuy exist... See more

Company replied

Rated 5 out of 5 stars

Im loving shopping with onbuy. Use them on a regular basis. Great prices on certain items You can find anything on there. All with fast delivery and all items packaged with care. Just check sell... See more

Company replied

Rated 5 out of 5 stars

OnBuy is my first choice to check out when making most purchases. Delivery is always prompt and tracked, not forgetting cash back with every purchase. I am constantly recommending On buy to Friends an... See more

Company replied


Company details

  1. Online Marketplace
  2. also in
  3. e-Commerce Solution Provider

About OnBuy.com

Written by the company

display img
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy Shop By Brand Shop Popular Help & FAQ Sell With OnBuy

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

136K reviews

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Asks customers to review

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4.4

All reviews

(135,957)

25,576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Piking shears

Very quick delivery very pleased with item 😀 would recommend 👌 very good price piking shears

17 September 2026
OnBuy.com logo

Reply from OnBuy.com

Mrs janice hughes
Thanks for your lovely feedback. We're glad to hear the order arrived quickly and that you're pleased with the item and the price.

Rated 5 out of 5 stars

Delivery was quick.

24 September 2026
OnBuy.com logo

Reply from OnBuy.com

Doreen Rea
Thank you for your lovely review. We're glad to hear the delivery was quick and everything arrived smoothly. We really appreciate your support.

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery

1 October 2026
OnBuy.com logo

Reply from OnBuy.com

Pamela
Thank you for your lovely review. We’re pleased to hear that ordering was easy and your delivery was fast. We really appreciate your feedback.

Rated 5 out of 5 stars

Brilliant

Brilliant . Delivered next day .

24 September 2026
OnBuy.com logo

Reply from OnBuy.com

Mr Moss
Thank you for your lovely review. We’re delighted to hear everything arrived the next day and that you had such a brilliant experience with OnBuy.

Rated 1 out of 5 stars

The order had to be thrown away as no…

The order had to be thrown away as no good .waited ages to get it .terrible. waisted of money and time .Will never used this service again .never .

28 September 2026
OnBuy.com logo

Reply from OnBuy.com

Kevon Jefferies,

Thank you for sharing your experience with us. We have contacted you by email to explain the next steps and how we can assist further.

Please check your inbox, including your junk or spam folder, for our email. We look forward to hearing from you so that we can investigate this further.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Very good experience

Fast and reliable!

25 September 2026
OnBuy.com logo

Reply from OnBuy.com

ValDo
Thank you for your lovely review. We’re glad you had a smooth experience and that everything felt fast and reliable.

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery. Ordered 4pm and delivered 10am the next morning.

25 September 2026
OnBuy.com logo

Reply from OnBuy.com

Debbie
Thank you for your lovely feedback. We’re delighted your order arrived so quickly, with next morning delivery after ordering at 4pm. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Good delivery

Good delivery

1 October 2026
OnBuy.com logo

Reply from OnBuy.com

Christopher Harris
Thanks for your lovely feedback. We're glad to hear the delivery was good and that you had a great experience with OnBuy.

Rated 5 out of 5 stars

Easy to order and the product was at a…

Easy to order and the product was at a very competative price.
They kept in touch throughout the process and our order came on time, well packaged and in perfect condition as discribed.
Have used a few times and would be very happy to reorder through them again.

30 September 2026
OnBuy.com logo

Reply from OnBuy.com

Krystyne Oxley
Thank you for your lovely review. We're pleased to hear the ordering was easy, the price was competitive, and that everything arrived on time, well packaged and in perfect condition. We really appreciate your continued support.

Rated 5 out of 5 stars

Excellent !

Excellent !! Goods are quality delivery is quick and good communication from ordering to delivery 😊

30 September 2026
OnBuy.com logo

Reply from OnBuy.com

MS GILLIAN ANDREWS
Thanks for your lovely review. We're glad you found the goods to be great quality and that the delivery and communication were smooth throughout. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase. Excellent price and straightforward and quick delivery for my son's macbook for uni. Definitely recommended from me.

24 September 2026
OnBuy.com logo

Reply from OnBuy.com

Ian Nankervis
Thank you for your lovely feedback. We’re glad you found a great price and that delivery was quick and straightforward for your son’s MacBook. We really appreciate the recommendation.

Rated 5 out of 5 stars
OnBuy.com logo

Reply from OnBuy.com

Christine,

Thank you for your lovely feedback. We're delighted to hear you're pleased with both the product and the service you received. We truly appreciate your support.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars

Product very good I ordered 3 items all…

Product very good I ordered 3 items all together but 1 came straight away 2nd a couple of days later 3rd 2 weeks later after several emails to you and the separate supplier

30 September 2026
OnBuy.com logo

Reply from OnBuy.com

tony preston
Thank you for your review. We're glad the product was very good and appreciate your patience while the items arrived at different times from a separate seller. Your feedback is appreciated.

Rated 1 out of 5 stars

I have received different bicycle than…

I have received different bicycle than it says it says removable battery This ine is integrated not happy at all with the product pedals are not good quality the gears shifter also not best quality

26 September 2026
OnBuy.com logo

Reply from OnBuy.com

Krzysztof Wroblewski,

We are very sorry to hear that the bicycle you received was not as expected, particularly regarding the integrated battery and the quality of the pedals and gear shifter. We appreciate you bringing these issues to our attention. We have contacted you by email with more information.

Have a great day!

OnBuy Trustpilot Team

Rated 5 out of 5 stars

Wow this was discontinued this expecto…

Wow this was discontinued this expecto patronum wand and I didnt think I would find it. They sold it the perfect price and it was as sold and said 😍🫡🩵 such a beautiful magical piece of Hogwarts

30 September 2026
OnBuy.com logo

Reply from OnBuy.com

Daniel Hughes
Thanks for your lovely review. We’re delighted you found the discontinued wand at the perfect price and that it’s brought you such joy. We appreciate you choosing OnBuy.

Rated 5 out of 5 stars

It always is when I deal with onbuy…

It always is when I deal with onbuy it's great from start to finish thank you

27 September 2026
OnBuy.com logo

Reply from OnBuy.com

Ap
Thanks for your lovely feedback. We’re so pleased to hear everything was great from start to finish and that you’ve had such a positive experience with OnBuy.

Rated 5 out of 5 stars

Good service

My item came on time and as specified in the description. I fitted it and it worked and fixed my problem

27 March 2026
OnBuy.com logo

Reply from OnBuy.com

Very satisfied
Thanks for your lovely feedback. We’re pleased to hear your item arrived on time, matched the description and solved the issue. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Exactly I was looking

Exactly I was looking

30 September 2026
OnBuy.com logo

Reply from OnBuy.com

Farnaz Ahmad
Thank you for your lovely feedback. We're glad OnBuy helped you find exactly what you were looking for, and we hope you enjoy your purchase.

Rated 5 out of 5 stars

Great service and product.

Great service and product.

28 September 2026
OnBuy.com logo

Reply from OnBuy.com

Billyg
Thank you for your lovely feedback. We're glad you had a great experience and that both the service and product met your expectations.

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