I've used this company once before it was ok , slow delivery , the parcel company is awful that they use . The actual onbuy is fine they sorted my problem out for me hence 4 stars , the seller I boug... See more
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Review summary
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Based on these reviews
It was easy to purchase and a great range of items you cannot get easily through the rainforest website. The lack of communication between order and delivery was not great and had concerns I had been... See more
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Product was good and a great price. The Yodel delivery website was very misleading to start with (it said “we have your package” very early on in the process, but when I was able to live chat with the... See more
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Eventually got a refund for an incorrect item following a poor review on trust pilot. Annoyingly the selling didn't just refund me for sending the wrong item, but at least I got the money back in the... See more
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Company details
About OnBuy.com
Written by the company
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
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Sell With OnBuyContact info
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom
- https://support.onbuy.com/hc/
- onbuy.com
4.4
Excellent
124K reviews
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I would have no hesitation in using OnBuy again.
I’ve never used OnBuy before, but was pleasantly surprised, especially by the very prompt dispatch and free delivery of the item I ordered.
I would have no hesitation in using OnBuy again.
24 April 2026
Reply from OnBuy.com
Philip Marks
Thank you for your lovely review. We’re delighted your first OnBuy experience was so positive, especially with the prompt dispatch and free delivery, and we look forward to helping you again.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
J B
Thank you for your feedback. We are pleased you found good value and that your order arrived on time.
Have a great day!
OnBuy Trustpilot Team
Absolutely superb value for money and…
Absolutely superb value for money and surprisingly quick delivery. Great option of cheap insurance for peace of mind can’t fault in any way
22 April 2026
Reply from OnBuy.com
Geoff Martinson
Thank you for your fantastic review. We're delighted you found great value, experienced quick delivery, and appreciated the affordable insurance for peace of mind.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Natasa
Thank you for your lovely review. We're pleased ordering was straightforward and that your order arrived so quickly at a great price.
Have a great day!
OnBuy Trustpilot Team
Communication and shipping time was…
Communication and shipping time was fast and quality and wrapping of product was great !!
22 April 2026
Reply from OnBuy.com
Esther Gomez
Thank you for your lovely review. We’re pleased the seller communicated promptly and that your order was delivered quickly and well wrapped.
Have a great day!
OnBuy Trustpilot Team
Easy to browse the website and find…
Easy to browse the website and find what I was
looking for.
Unfortunately the picture frame was damaged when I received it, however I let onbuy know and after supplying photo's of the damage the supplier immediately sent a new on out to me which arrived within 2 days.
13 April 2026
Reply from OnBuy.com
Scott Dickson
Thank you for your kind review. We are glad the site made it easy to find the frame and that the supplier arranged a swift replacement after you reported the damage
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
LL
Thank you for your review. We are pleased your order arrived punctually and that you had a positive experience using OnBuy.
Have a great day!
OnBuy Trustpilot Team
Good prices and delivery
Good prices and delivery. UK alternative to Amazon, and we need more like this.
3 February 2026
Reply from OnBuy.com
Paul
Thank you for the great review. We are pleased you found excellent prices and smooth delivery on our marketplace. It means a lot to be seen as a UK alternative to Amazon.
Have a great day!
OnBuy Trustpilot Team
Good product description and good…
Good product description and good prices. Prompt service and delivery
20 April 2026
Reply from OnBuy.com
Haydar Hasan
Thank you for your kind review. We are delighted the product details and competitive prices met your expectations and that delivery was prompt.
Have a great day!
OnBuy Trustpilot Team
I had a great experience with that…
I had a great experience with that seller the item came as described exactly like in the picture I was impressed because it’s not the original bag but look very close and has a very good quality and the seller provided me with a tracking number and a date of delivery that is very reliable ! I will buy it again from them thank you so much be back soon !
24 April 2026
Reply from OnBuy.com
Sandra Musafiri
Thank you for your kind review. We’re glad the item matched the pictures and quality met your expectations, and that the seller provided reliable tracking and delivery information. We look forward to helping you find more great purchases.
Have a great day!
OnBuy Trustpilot Team
Fast delivery and this was the cheapest…
Fast delivery and this was the cheapest site to get my garden sofa from.
15 April 2026
Reply from OnBuy.com
TERESA LEVINGBIRD,
We're happy to hear that you received your garden sofa quickly and at the best price. Thank you for sharing your positive experience with us.
Have a great day!
OnBuy Trustpilot Team
Excellent service
Excellent service
Great quality and price. Easy to assemble and delivered days earlier than expected. Can’t fault Onbuy at all.
23 April 2026
Reply from OnBuy.com
Matt Rodham
Thank you for your review. We’re delighted the item arrived earlier than expected and was easy to assemble, and that you were pleased with the quality and price.
Have a great day!
OnBuy Trustpilot Team
it arrived earlier than expected
it arrived earlier than expected, pleasant Gentleman delivered item.
24 April 2026
Reply from OnBuy.com
phil brickland
Thank you for your lovely feedback. We are glad your order arrived earlier than expected and that the delivery was pleasant.
Have a great day!
OnBuy Trustpilot Team
Never recieved order after waiting over…
Never recieved order after waiting over 2 weeks ,no tracking or communication from the seller i got a refund in the end but only because i told the seller i would be reporting them put me off using onbuy as most of the sellers are just scammers then lie when you ask where your item is
20 April 2026
Reply from OnBuy.com
Flower,
We regret that your order did not arrive and that you experienced poor communication from the seller. We have contacted you by email with more information.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Andrei Moraru
Thank you so much for your kind review. We are delighted to hear you had a positive experience with us. We look forward to helping you again.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Jennifer McKenzie
Thank you for your kind review. We are delighted the item quality met your expectations and that you experienced great service. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Seller on OnBuy
Seller on OnBuy, my balance has been stuck at 0 since April 9 despite dozens of confirmed deliveries. The support does not give any resolution date. My cash is impacted.
9 April 2026
Unprompted review
Reply from OnBuy.com
Albert,
We regret that you've experienced payment issues since April 9, impacting your cash flow. We have contacted you through Trustpilot to request more information.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Jane
Thank you for your kind review. We are glad your order arrived swiftly and that you had a positive experience.
Have a great day!
OnBuy Trustpilot Team
New Samsung Galaxy S25 Ultra Phone
The ordered phone arrived quickly, well packed and as described by the seller. A slight quibble - a leaflet enclosed with the phone indicated that it was for the South East Asia market and would need unlocking for use elsewhere (in the UK for me). I messaged the seller for assistance and was told the phone was already unlocked which turned out to be true. It would have avoided my concern if its unlocked status had been stated on the website.
14 April 2026
Reply from OnBuy.com
Mike J, Minehead
Thank you for your feedback. We are glad the phone arrived quickly and well packed and that the seller confirmed it was unlocked, and we will pass on your suggestion to make the unlocked status clearer in listings.
Have a great day!
OnBuy Trustpilot Team
Not worth the risk
I think it's probably pot luck with this outfit. In my experience, item wasn't delivered and no refund offered despite seemingly friendly communication. Not a business I'll be using again.
22 March 2026
Unprompted review
Reply from OnBuy.com
Steve,
We appreciate you bringing this to our attention. We are sorry your item wasn't delivered . I am pleased to see that a refund has been processed for this order and have sent you an email with more information.
Have a great day!
OnBuy Trustpilot Team
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