At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
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Review summary
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They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
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I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
397 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service representative
The customer service representative, Michelle was very pleasant and understanding of my circumstances and came up with a solution.
13 April 2026
Reply from OmegaXL
Hi Beverly! Thank you so much for sharing your experience! We’re delighted to hear that Michelle was able to provide such pleasant and understanding support, and that she helped find a solution that worked for you. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’ve made a positive difference. We truly appreciate your feedback and look forward to continuing to serve you.
Every single review is about customer…
Every single review is about customer service.
The product sucks.
Take fish oil its cheaper and does the same.
1 February 2026
Unprompted review
Reply from OmegaXL
Hi Joanna! Thank you for sharing your feedback. We’re truly sorry to hear that our product did not meet your expectations. While many customers appreciate the benefits it provides, we understand it may not be the right fit for everyone. We value your honesty. If you’d like to discuss your concerns further or explore alternatives that might better suit your needs, please reach out to our support team—we’d be glad to help.
Reply from OmegaXL
Hi Bev! Thank you for the 5‑star review! We’re glad everything went smoothly for you.
Stephany is very efficient and was able…
Stephany is very efficient and was able to help me right away. Her service and help are exemplary.
9 April 2026
Reply from OmegaXL
Hi Francine! Thank you so much for your kind words! We’re thrilled to hear that Stephany was able to assist you right away. We truly appreciate your feedback and your 5‑star review.
Made it easy to change order date
Made it easy to change order date. Quick and convenient . Very pleasant customer service. Thanks
8 April 2026
Reply from OmegaXL
Hi William! Thank you so much for your review! We’re glad to hear that updating your order was quick and convenient, and that our customer service team made the experience pleasant. We truly appreciate your feedback and are always here if you need anything.
Customer service
The customer service representative answered my question quickly and courteously. I have used the Omega XL for a few years and it helps my joints so I can move better.
7 April 2026
Reply from OmegaXL
Hi! Thank you so much for your feedback. We’re glad to hear our customer service team was able to assist you quickly and courteously. It’s wonderful to know that Omega XL has been helping your joints and supporting your mobility.
I had a very Helpful talk with Michelle
7 April 2026
Reply from OmegaXL
Hi Tammie! Thank you for sharing that. We're glad to hear your conversation with Michelle was very helpful.
Customer service
Stephany was a great help with my account she was courteous and professional
6 April 2026
Reply from OmegaXL
Hello! Thank you so much for your kind words. We’re thrilled to hear Stephany provided such courteous and professional support. We’re always here if you need anything else.
Reply from OmegaXL
Hi David. Thank you so much for the 5‑star review. We are glad to hear the agent was able to assist you quickly. We appreciate your feedback and look forward to helping you again.
Reply from OmegaXL
Hello Stacy. Thank you for your wonderful review. We’re glad our team was able to assist you and truly appreciate your positive feedback.
Reply from OmegaXL
Hi Karen. We’re thrilled to hear that Omega XL is working well for you. Your experience means a lot to us, and we’re grateful you took the time to share it. We’re here whenever you need us.
Reply from OmegaXL
Hello, Stephanie! Thank you so much for the 5‑star review! We’re thrilled to hear you love the product and that changing your shipping date has been easy and convenient. We appreciate you being part of our community!
Mike was kind respectful and was able…
Mike was kind respectful and was able to resolve my issues.
31 March 2026
Reply from OmegaXL
Hi! Thank you for sharing your experience! We’re glad to hear Mike was kind, respectful, and able to resolve your issue. We appreciate your feedback and are always here if you need anything else.
Reply from OmegaXL
Hello, Sam! Thank you so much for the 5‑star review! We’re thrilled to hear Michelle was helpful and informative. We appreciate you taking the time to share your experience.
Michelle listen and understood my…
Michelle listen and understood my concern. She provided a great option to help with the issue I was having.
30 March 2026
Reply from OmegaXL
Hello! Thank you for sharing your experience! We’re glad to hear Michelle listened to your concerns and was able to offer a helpful solution. We appreciate your feedback and are always here if you need anything else.
The assistant
The assistant, Michelle, helped my accomplish exactly what I requested. Easy process.
30 March 2026
Reply from OmegaXL
Hello, Pete! Thank you for the great review! We’re happy to hear Michelle was able to help you accomplish exactly what you needed and that the process felt easy. We appreciate you taking the time to share your experience.
Didn't work for me.
Didn't work for me.
When I called to cancel they told me to increase the dosage.
They should really send the customers a notice when another shipment is coming up so they can cancel ahead of time. They send me a message on Saturday night when I can't call to stop the shipment and now they tell me I'm stuck with it and I can't return it and I'm out of pocket $200
2 March 2026
Unprompted review
Reply from OmegaXL
Hi, Jess. Thank you for sharing your experience with us. We’re very sorry to hear that the product didn’t bring you the relief you were hoping for, and we understand how frustrating this situation has been — especially with the timing of the shipment and the difficulty canceling. Please reach out to us directly so we can take a closer look at your subscription, make sure no further shipments are sent, and explore any options available to help resolve this for you.
We appreciate you bringing this to our attention
Omega XL is INEFFECTIVE
Please people, read ALL the reviews. Omega XL is not effective for reducing pain, please discuss with your Primary Physician before wasting your money. There are other products available to cope with pain and discomfort. Mr Walsh is Paid a lucrative amount to endorse Omega XL.
1 March 2026
Unprompted review
Reply from OmegaXL
Hi, Jerome. Thank you for taking the time to share your feedback. We’re sorry to hear that the product didn’t meet your expectations, and we understand your concerns. We always encourage customers to speak with their healthcare provider to determine what’s best for their individual needs. We also want to assure you that we take all reviews seriously and are committed to providing clear information and a positive experience for everyone. If there’s anything we can do to address your concerns or assist you further, please feel free to reach out to us directly at support@greathealthworks.com.
Before Omega XL I was walking around…
Before Omega XL I was walking around like a 90-year-old man. I have debilitating arthritis in my knees, shoulders and back. I was taking meloxicam but ended up getting anemia from internal bleeding. Once they took me off the medication I fell apart. I could hardly move. I could hardly climb a flight of stairs. That’s when I turned to Omega Excel. After three weeks I woke up one morning and couldn’t believe that the pain for the most part was gone. I could actually get up and function like the 60-year-old man I am. You actually gave me my life back. Thank you, thank you thank you.
28 March 2026
Reply from OmegaXL
Hi, Russ. Thank you so much for sharing your experience with us. We’re truly grateful you took the time to tell your story. It means a lot to hear that you’re feeling more mobile and able to enjoy life again. Thank you again for your kind words and for being part of our community.
My experience was good
My experience was good. I was able to complete my request via a chat. The person was able to assess my need and provide a solution in a timely manner.
28 March 2026
Reply from OmegaXL
Hi, Clara. Thank you so much for your wonderful review! I’m glad to hear your request was handled smoothly through our chat and that our team was able to provide a quick and helpful solution. We truly appreciate your feedback and look forward to assisting you again.
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