Omega Home & Auto Care Reviews 

On April 8th 2026, I requested a refund by phone for my canceled warranty. According to the CSR, refunds are processed between 6 - 8 weeks. On a follow-up call, the agent said my request was received by mail on April 27th, and that it should take 8 - 12 weeks. I called about 8 times received contrasting information each time. Today, the rude supervisor, Trevor, said he can not give me a time frame, just that refunds are handled in the order in which they were received. It has been more than 12 weeks, and still no idea when I will receive my refund, just long hold time and disconnected phone calls. I must admit that most of the agents were polite, but it seems like the company tries to avoid issuing refunds for as long as possible.

We're a repair facility that works with multiple warranty companies every week. We had a few issues initially with what Omega wanted to pay. We then got a call from management asking about the issues. After discussing with him about the issues we had he seemed concerned and wanted to take care of our issues, which was mainly about the amount of payment. He did adjust payment for the full amount that was being billed. It was refreshing to actually have a warranty company care and go the extra mile to take care of this. Thanks so much Patrick, My customer and I really appreciate your help with this matter.

Excellent service

This warranty is a JOKE. Wish I had NEVER GOT IT. First off they LIED to me when I signed up with them. I asked if they are with Moritz Chevrolet meaning that I was buying from Moritz and he said Yes. That was a LIE.
Takes forever to get ahold of anyone when car has to be fixed. I was without a car for over a week before they finally got ahold of someone to cover my issue.
I HIGHLY RECOMMEND NOT TO BUY THIS INSURANCE . Go through the dealership. It might cost more but it pays in the long run.

This insurance company doesn’t even earn a star 1 should be 0

I paid this company for over a year and they refused my transmission repair claiming it had a service bulletin. Well my car was excluded for this bulletin because had a gen 2 valve body. If I could leave a negative star I would, now I am out of pocket to repair this myself. Save your money don’t use this company. Do your due diligence and find a reputable one. This one stay away from

You're honesty choice by mistake and you refund my money back to my account I deeply appreciate that thank you very much .

I was especially pleased with Erin who was my contact to report some details of my first claim. She was pleasant, professional, knowledgeable and answered all my questions. A real asset to your company.”00

Quick response

Erin Bast was extremely receptive and very informative. She made my experience much better after being forced to communicate with that ridiculously disingenuous, and unreliable AI chat bot.

Zero stars! Absolutely the worst!!!!! ALL LIES!!! THEY DO NOT CARE!!! DONT DO IT.
THEY DID ABSOLUTELY NOTHING FOR ME. VERY UNPROFESSIONAL!
Paid for warranty and never helped me for any repairs, not even an oil change. My policy ended..paid over 3k for absolutely nothing! THEY NEVER HAVE MY INFORMATION AND ALWAYS ARGUE OR HANG UP! DO NOT WASTE YOUR MONEY!!! Im a female i dont know much about cars? This was my 1st time getting coverage and they screwed me. I can barely afford food but I paid every money so id have coverage for my car so I can go to work, when it was time for my car to have repairs..my policy was done expired? Absolutely no help not even on how to get new coverage.

Carla Bern is the Best! Professional and replies to her Emails. Leaves you with Answered questions. Its been Awesome corresponding with her!
Thanks Carla!!!!! From Louisville Ky

Great so far I never had to use it yet I pray omega isn’t like endurance warranty

Had a repair on my DEF system on my truck and took it to the dealer to have repaired. The process of having it diagnosed and sent off to Omega to start the claim was absolutely seamless! No arguing, no back and forth between Omega and the dealership. The claim was paid and the repair started immediately. Exceptional experience and would strongly recommend!

My service rep was very courteous, understood my needs and immediately provided an option for me to continue maintenance service

Rebekah made the entire warranty process smooth and stress-free for both our shop and our customer. From the beginning, she communicated clearly, responded promptly, and provided excellent support throughout the claim process. Her professionalism and willingness to assist helped eliminate delays and confusion, allowing the repair process to move forward efficiently.

She consistently kept everyone informed, answered questions thoroughly, and worked collaboratively to ensure all necessary information was reviewed in a timely manner. Rebekah's attention to detail and outstanding customer service made what can often be a complicated warranty claim process feel straightforward and manageable.

Her dedication to helping both the customer and my repair facility is greatly appreciated, and she was instrumental in creating a positive overall experience. We truly value her support and look forward to working with her again on future claims.

I had a coolant leak. It was coming from a hard plastic pile that is connected to the head gasket. The same day I took it to the dealer for repair I called Omega warranty and let them know what happened and he said hoses aren't covered and he needed to know how Volvo classified the part. As fter repairs were made and I had the paperwork showing it was a pipe and not a hose they won't cover it because I didn't open a claim first. What was I doing when I called in on Monday? I can't make the person on the other end of f the phone do their job . I wasted a lot of money on this sorry warranty and still and out more now because they are bogus. The sell a peace of mind they loophole themselves out of.

These guys are great! Idk why ppl only give them a 3.5 stars. Every interaction that I've had with them has been great. They take care of things right away. Sonja,she is my go to girl,and Carla is a great to work with also.I give them a 5 star cause they haven't gave me reason not too!!

My experience trying to buy or extend my warranty with this company was absolutely terrible. Instead of helping me, they transferred me to a manager who acted completely unprofessional. Rather than making a sale, she chose to attack me personally, claiming I was ‘criticizing the company she works for.’ Honestly, if that’s her level of professionalism, it explains a lot.

It felt like she was being paid the bare minimum just to push away potential customers. The attitude was rude, defensive, and completely unnecessary. In today’s world, it’s shocking how many people seem to operate without a single functioning brain cell. This company clearly doesn’t value customers, and I would never recommend them to anyone.