Absolute con
Absolute con! Please avoid like the plague! I never signed anything and they somehow had a card details I'd only just got. Scary threats I felt bullied into paying the £84.
Reply from Olton Alexander Limited
Thank you for taking the time to leave your review.
We are sorry to learn that you are dissatisfied with your experience.
Olton Alexander is authorised and regulated by the Financial Conduct Authority (FCA) to provide claims management services, and we take every customer concern seriously.
We respectfully note that several of the factual assertions contained within your review are not consistent with the records we hold.
We do not undertake unsolicited cold calling, purchase customer data or open claims without instruction. Every client engages with us through our secure online onboarding process, during which they review and accept our Terms and Conditions before instructing us to act on their behalf. This process creates a comprehensive digital audit trail for every client.
Following instruction, we begin work immediately and incur costs in assessing eligibility, obtaining documentation and progressing a claim. Customers are afforded the applicable cooling-off period, after which, where work has been undertaken, a cancellation fee may become payable in accordance with the Terms and Conditions accepted during onboarding.
As an FCA-regulated firm, we are unable to discuss the details of any individual’s account in a public forum due to our legal obligations relating to confidentiality and data protection.
We would welcome the opportunity to investigate your concerns fully. Please contact our Customer Care Team at trustpilot@oltonalexander.co.uk quoting your name and telephone number, if available, your claim reference. A senior member of our team will review the matter personally and provide you with a full response.
Olton Alexander remains committed to treating every customer fairly, professionally and in accordance with our regulatory obligations.