Oliver Sweeney Reviews 1,542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including shoes, boots, and clothing, often highlighting their durability and stylish design. Many people appreciate the top-tier customer service, describing it as first-class, helpful, and efficient in resolving issues. The ordering and delivery processes are frequently noted for being straightforward, swift, and well-packaged. However, some people were dissatisfied with specific product issues, such as certain shoes not being breathable or wearing out quickly, and some clothing items having inconsistent sizing or material composition. A few customers also reported issues with customer service regarding product defects or repair inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, durability,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the first-class... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful and professional... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/tak... See more

Rated 5 out of 5 stars

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carr... See more

Rated 5 out of 5 stars

I started my Sweeney journey back in 1997 roughly when they were launching in Harvey Nicholls and I ordered a pair of black samples. Ever since, any time I want or need shoes I have never been disappo... See more

Rated 5 out of 5 stars

I've only ever bought shoes & boots from Oliver Sweeney. Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated... See more


Company details

  1. Men's Clothing Store
  2. Boot Store
  3. Clothing Store
  4. Outerwear Store
  5. Shoe Store

Written by the company

Shop the Oliver Sweeney collection. Menswear: designer shoes, boots and clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

I found the whole process of ordering and dispatch very straightforward. Unfortunately, the boots I ordered came up a but big for me but the returns/replace service was quick, simple and efficient aided by the excellent customer services skills of Sarah. Oliver Sweeney continue to excel in quality and care.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Shoes & Boots

I've only ever bought shoes & boots from Oliver Sweeney.
Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated or a day or so early.
Prices are always acceptable.

Any questions are answered quickly and accurately.
First class company to deal with.

2 February 2026
Rated 5 out of 5 stars

Defeza Black Trainers

I ordered a pair of Defeza Black Leather Trainers. They arrived in just a few days, looked every bit as nice as the online photos, but were too small. (I think ordering a half-size larger than your norm is wise.) The exchange process was a breeze and in less than a week I had my gorgeous pair of trainers. I got exactly what I wanted from this transaction, great looking shoe, great fit.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Ellerigg Boots

I recently purchased the Ellerigg Boots in black, despite some of the reviews stating the boots are "so" called cheap, poor finish, less well made, plastic soles etc etc etc, I found the boots to be excellent !!!, no complaints my end, the only change I had to make was the laces, wasn't convinced with the laces they came in, they look much better with the extra long 140cm thick round black laces, and would you believe it ? when I contacted Oliver Sweeney to check which size laces would be best, they sent me a pair for free, what more can you ask for....as for the boots? you get sturdy waxed leather, which will only get better with age & wear, a padded tongue, collar & your pull tab for ease in gettin them on, full leather lining & cushioned leather insole, cool brass D-rings for a flexible fit. The soles are excellent, they are super lightweight with a deep cleated sole, so they grip well, I've worn them everyday for a week & they are super comfy, purchased when in the sale.......what a steal !!!, money well spent...A+

7 January 2026
Unprompted review
Rated 4 out of 5 stars

Great range of products

Great range of products, quality kit tho pricing a little toppy for some tho.
Found fit of shoes & boots problematic (tight fits) but their customer service was first class in resolving.
Overall, v happy & will buy again.

2 August 2025
Rated 5 out of 5 stars

Fantastic aftersales by Sarah

Fantastic aftersales by Sarah, service can’t be faulted. Buy Sweeneys with confidence that should they not stay perfect, OS will see you right!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Satisfaction

Easy to order online. Options and clear directions for delivery. Quality purchases everytime and return/refund or replacement service is 2nd to none

7 January 2026
Rated 5 out of 5 stars

The quality of the product

The quality of the product, how they are presented to the customer and service are the reasons for returning to this retailer repeatedly.

7 January 2026

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