Oliver Bonas Reviews 

1,383
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to use, frequently appreciating the broad selection of gifts, fashionable clothing, and lovely decorative accessories. Many people mention that orders arrive promptly, with shoppers praising the careful packaging and secure shipping processes. Shoppers often share very positive remarks about exceptionally helpful staff members when visiting physical retail stores. Some reviewers were not happy with frustrating delivery delays caused by external courier services struggling to locate addresses. Customers also noted instances of poor product quality, items arriving damaged, and extreme difficulties reaching customer support for assistance.

What people talk about most

Product

Reviewers mention mixed feedback about product quality and delivery, with many customers expressing delight... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among buyers.... See more

Order

Consumers find order experiences to be sharply divided, with many praising the easy website navigation, quick... See more

Quality

People report ambiguous experiences with quality, as many customers are delighted by beautifully made and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more

Company replied

Rated 3 out of 5 stars

Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more

Rated 5 out of 5 stars

I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more

Company replied

Rated 5 out of 5 stars

Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Furniture Store
  3. Handbags Shop
  4. Jewelry Store
  5. Mirror Shop
  6. Women's Clothing Store

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,383)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely staff!

It's always a pleasure to pop into my local OB store. The staff are just a delight,friendly and helpful. Makes for a lovely shopping experience!

8 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.

Rated 5 out of 5 stars

Professional company

Professional company. Adore your earrings and shoes. I love the bright colours and often pop I to your shops.

1 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 1 out of 5 stars

Has not arrived despite the fact that I paid for 48 hr delivery

Has not arrived despite the fact that I paid for 48 hr delivery over a week ago

8 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Rachel,
We're sorry to hear that your order has not arrived within 48 hours, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 1 out of 5 stars

Click and collect never arrived 😢not a…

Click and collect never arrived 😢not a great experience

4 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Ann,
We're sorry to hear that your click & collect has not arrived, this is frustrating & should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 3 out of 5 stars

Like Oliver Bonas but a very bad delivery service using EVRI.

Oliver Bonas are very swift to pack and dispatch your order but sadly they use Evri for their deliveries so I always expect to get at least three delivery dates from Evri before the parcel actually is delivered. A very bad delivery service to use for their company. What is wrong with DPD or Royal Mail who are reliable. Sick of receiving emails from Evri saying they were sadly unable to deliver when you have been at home all day waiting for the parcel and know that they didn't even attempt to deliver it.

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Tina,
We're sorry to hear that there is a delay in your parcel being delivered via Evri, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift, but excellent quality, great communication and fast delivery. Highly recommended.

3 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

I called into the Reigate branch to…

I called into the Reigate branch to check stock of a specific item. The team member I spoke to was super helpful and managed to locate one at another store...I am one happy customer

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.

Rated 5 out of 5 stars

Love Oliver Bonus

Love Oliver Bonus, for gifts & for myself - goods good quality, clothes well
Made & staff very friendly!
Thankyou

17 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 1 out of 5 stars

Parcel has not arrived

8 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Llions,
We're sorry to hear that your parcel has not arrived, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 1 out of 5 stars

Bad sizing advice

I ordered corderoy pants. I normally get size 10. but your size guide said the waist on your size 10 was ( from memory)only about 26 ins. So I went for size 12 which said about 29 ins. when they arrived they were about size 16 with waist 32 plus. otherwise the cloth quality and cut were just great. such a pity. I was going to reorder but thought even size 10 might be too big.

8 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Angela,
We're sorry to hear that you received the wrong size, this is frustrating & should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 5 out of 5 stars

Love of my life

An absolutely glorious shop. My only complaint is I will never stop spending here haha!! It is perfection in shop form, from its unstoppable products to its incredible prices, it is all three parts of my holy trinity, it is my 4th husband, I would sell my children for this shop. Mr Oliver Bonas, marry me!!!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Far nicer than I expected....!

I recently bought a blue and cream sun print v-neck tiered midi dress for a trip to India. it was in the sale and I thought it would be ideal for travelling in.
It's actually gorgeous, very well-made with a fine silver thread which wasn't clearly visible in the photos. It fits beautifully and it's far too nice to travel in! I'm very happy with it.

6 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Lovely ear rings

Quality, price and fast delivery.

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Delivery late but excellent sandals

Delivery was delayed but eventually got there,sandals are beautiful,comfortable and high quality,delighted with them

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Lianne,
We're sorry to hear that you've not received your sandals, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 5 out of 5 stars

Great service!

Great website, nice welcome offer and beautiful products. Delivery was fast to Jersey and the items beautifully packed. Very impressed!

30 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

new store in Lakeside

Shopped at the new store in Lakeside, Thurrock. Staff were all fabulous and knowledgable. Store looked great, well merchandise with a lovely selection of Oliver Bonas products.

6 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.

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