Product is not like the description. Text description says hand made in India. What arrived is plastic mould with resin and comes from China. I would not recommend this particular product (o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going... See more
Company replied
I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couri... See more
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The team at Olivenorma are very helpful and managed to solve my order issue in a professional manner. They answered emails quickly and politely. I’m very happy with my purchase.
Company replied
3.4
Average
390 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
Outstanding service! There was a small issue with the condition of the item delivered. When I raised this, I was super-impressed with how seriously they treated my concern. With no fuss, they professionally, respectfully and efficiently shipped another one free of charge that was even better than the original. I can't recommend them highly enough! A pleasure to deal with.
2 May 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your wonderful feedback! 💙
We’re truly glad to hear that our team was able to resolve the issue quickly and professionally for you. Making things right in a smooth and respectful way is always our priority, and it’s great to know you were satisfied with the outcome.
We really appreciate your kind words and recommendation—it means a lot to us. We look forward to serving you again in the future! 😊
Scammers Poor quality products arriving…
Scammers Poor quality products arriving from China, terrible return policy(wonder why). They try to convince over and over again to keep their products, don't want returns, and once they approve the return, you have to pay and they don't give refund. Scammers.
1 April 2026
Unprompted review
Reply from Olivenorma
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
We’d like to clarify a few important points:
Regarding returns, we do not refuse returns or avoid refunds. However, like many international retailers, returns are subject to our policy, which may require customers to cover return shipping costs, or in some cases, choose a more convenient resolution (such as partial refund or replacement). This is due to cross-border shipping and customs handling costs.
We also want to be clear that we never force customers to keep products. We always aim to offer solutions such as replacement, exchange, or refund depending on the situation and product condition.
That said, we are sorry if our communication felt repetitive or unhelpful—that is not our intention. We always try to find a fair resolution for both sides while following our policy.
If you would like, please share your order number so we can review your case again and see if there is anything further we can do to assist you.
A+ Business!!!
Super friendly and professional staff! They went above and beyond to make sure I was satisfied. Definitely worth 5 stars!
23 April 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your amazing review! 💙
We’re really happy to hear that our team could provide you with friendly and professional service, and that we were able to go above and beyond for you.
Your 5-star rating means a lot to us, and we truly appreciate your support. We look forward to serving you again soon! 😊
I like the quality of these meaningful…
I like the quality of these meaningful gifts. They are so beautiful to look at and to handle. I ordered three to begin with and was so impressed I ordered 3 more.
The gift boxes and packaging complete the items.
The price is very competitive and good value.
Ordered 8/1/26 and 15/4/26
8 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your detailed and thoughtful review! 💙
We’re really happy to hear that you’re enjoying the quality and design of the products, and that they feel beautiful both to look at and to handle. It’s especially great to know that your first order impressed you enough to come back for more—that means a lot to us.
We’re also glad the gift packaging and boxes added to the overall experience, and that you find the value and pricing competitive.
Thank you again for your support and trust over multiple orders—we truly appreciate it! 💙
It came fast and delivered with care
15 March 2026
Reply from Olivenorma
Thank you so much for your kind review!
We’re glad to hear your order arrived quickly and safely—that’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to serving you again soon! 💙
When hadnt received in few weeks i…
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going forward
17 April 2026
Unprompted review
Reply from Olivenorma
Thank you for your feedback. We’re sorry to hear that the shipping time and product expectations affected your experience.
As our products are shipped internationally, delivery can sometimes take a bit longer depending on the destination. We always try to make this clear in our shipping information so customers know what to expect.
We’d be happy to check the exact material details for your specific order and clarify everything for you. Could you please share your order number with us?
Once we have it, we’ll review it and provide you with accurate information regarding the items.
Thank you!!
Thank you! The quality of the gifts in our games are exceptional! And so well packaged!
7 March 2026
Reply from Olivenorma
Thank you so much for your kind words!! 😊
We’re thrilled to hear that you loved the gifts and packaging — we always try our best to make every detail special. 🎁✨
Your support truly means a lot to us. We hope you continue to enjoy everything, and we look forward to serving you again soon! 💖
Reply from Olivenorma
Thank you so much for your feedback! 😊
We're really happy to hear that you loved the ring. Your support means a lot to us, and we hope you continue to enjoy it.
We look forward to serving you again in the future! ✨
Very beautiful and sizes are exact.
The items I purchased are more beautiful than I expected and I am very prod to wear them. They are stunning. Thank you so much.
15 February 2026
Reply from Olivenorma
Thank you so much for your lovely review! 😊
We’re truly happy to hear that the items are even more beautiful than you expected and that you’re proud to wear them. Your kind words mean a lot to us.
Thank you for your support, and we hope you continue to enjoy them! ✨
Great customer care and service
My first order didn't arrive but they were quick to fix the situation and come up with a new solution. I received my new order and it is absolutely gorgeous. I will definitely be buying from them again.
9 March 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your kind review! 😊 We're thrilled to hear that our customer care team was able to resolve the issue promptly and that you’re happy with your order. It's great to know that you're loving your new items, and we truly appreciate your trust in us.
We look forward to serving you again soon! 💖
I couldn’t find my order
I couldn’t find my order, which I was told had been delivered, and after I contacted Olivenorma, they provided a photograph so I could quickly locate it. The t-shirt is exactly as described and a good quality.
6 March 2026
Unprompted review
Reply from Olivenorma
Thank you for your kind feedback! 😊
We’re glad we could help you locate your package and that you’re happy with the quality of the T-shirt. Your satisfaction means a lot to us.
Thank you for your support, and we hope to serve you again in the future!
They treat you as if you were an idiot!
So the website says it takes about 2 weeks for the item to be delivered to your house. A month passed by so I decided to contact them. They treated me as if I were stupid and as if I was trying to scam them. In the beginning of my email i sent them paypal receipt as a proof i have paid and told me i havent received any invoice or order number from them which was weird already a month ago. so they were treating me really badly and after 3 days of emailing they apologised and said that the item i ordered a month ago just left their warehouse NOW. to which i responded that i only contacted them cause i wanted a refund not for the item to be sent now and then i told them it would be fair if they gave me some discount on it. obviously no answer… now i keep trying to get my refund. i do not want to support something that deserves to be shut down.
8 March 2026
Unprompted review
Reply from Olivenorma
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
To help us properly review what happened, could you please provide your order number or any additional order details? In some cases, the email used for payment (for example through PayPal) may be different from the one used when placing the order, which can make it difficult for us to locate the order without more information.
Once we have the correct details, we will gladly check the situation and assist you with a suitable solution as soon as possible.
We appreciate your patience and look forward to resolving this for you.
It turned my finger green within days…
It turned my finger green within days and I cant wear it
7 February 2026
Reply from Olivenorma
We’re very sorry to hear about this. To help us investigate and provide the best solution, could you please send us:
A clear photo of the ring
A photo showing the discoloration on your finger
A photo of the SKU label or packaging (if available)
Once we receive these, we’ll review the situation promptly and assist you with an appropriate solution.
The items I've gotten from you are well…
The items I've gotten from you are well packaged and of good quality.
30 January 2026
Reply from Olivenorma
Thank you so much for your kind review! 😊
We’re really glad to hear that you’re happy with the packaging and quality of the items you received. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future! 💛
Terrible service
Terrible service. I ordered leaving plenty of time for the item to arrive, including the long shipping time and it still NEVER came in time. I still haven’t received my order and it’s been 25 days. I emailed and no one helped - the response was an apology but still no rush for my order to be sent.
2 March 2026
Unprompted review
Reply from Olivenorma
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Due to the Chinese New Year holiday, our factory and warehouse were temporarily closed, which unfortunately affected the shipping schedule. As soon as operations resumed, we arranged for your order to be shipped as quickly as possible.
After the package was sent, you contacted us requesting a cancellation. We replied that we could assist with cancelling and issuing a refund, but we did not receive a further response from you to proceed with the request.
If you still need assistance, please feel free to contact us again. We will be more than happy to help resolve this for you. Thank you for your understanding.
Reply from Olivenorma
Thank you so much for your lovely feedback! 😊
We’re so happy to hear that your order arrived even earlier than expected — that’s always the best surprise! 🎉
It means a lot to us that everything went smoothly and that you’re satisfied with your experience. We truly appreciate your support and hope to serve you again soon! 💛
the rings that I ordered were not the…
the rings that I ordered were not the size I ordered
30 January 2026
Reply from Olivenorma
Thank you for your feedback. We’re very sorry to hear that the rings you received were not the size you ordered.
We have sent you an email regarding this matter — could you please check your inbox (and spam folder just in case)?
To help us verify the issue as quickly as possible, we kindly ask that you provide:
A clear photo of the rings received
A photo of the SKU label on the packaging
Once we review the information, we will investigate immediately. Please do not worry — if the incorrect size was sent due to our error, we will take full responsibility and provide an appropriate solution.
We truly appreciate your cooperation and look forward to resolving this for you as soon as possible.
I would not recommend
I ordered a little crystal duck for my niece. On the website it said it came with a card with a thoughtful message and looked like a lovely item.
It has just arrived, not a quick delivery.
It was sellotaped in bubble wrap and in a jiffy bag, no sign of the card.
It is not at all what as it is depicted on the website in my view.
I wish I could post a picture to show everyone what I received.
The latest update to this is that after liaising with the company I agreed to keep the product if they sent me the little card to go with it , which explained the qualities of the duck and the benefits it should hopefully give. They asked me to remove/amend my review. I agreed to await the cards arrival as I accept mistakes can be made.
It is now the 5th of March and still no card. I have been asked to accept a 20% refund, which in order to save any further hassle I have accepted. I am told the delay is caused by the warehouse being closed for Chinese New Year. My niece's birthday has now passed!
I thought it was worth sharing my experience.
I try to be fair when putting a review on here so I will say that today I received a pretty little box with a card showing a lovely message. Whilst it is too late for my nieces birthday when I put it all together it will make a nice gift for someone.
19 February 2026
Unprompted review
Reply from Olivenorma
Thank you for your detailed feedback, and we’re truly sorry for the inconvenience caused.
We understand how disappointing it must have been, especially as this was intended as a gift for your niece’s birthday. The delay in sending the card was due to the Chinese New Year holiday, during which our warehouse was temporarily closed, and we sincerely apologize for the impact this had on your experience.
We appreciate your patience and understanding in working with us on a solution, and we’re glad to hear that you have now received the box and card. Although it arrived later than expected, we hope it can still bring some joy as a gift.
Your feedback is very important to us, and we will continue to improve both our product presentation and delivery experience.
Thank you again for your understanding.
They are so unhelpful
They are so unhelpful ! Complete scam have been trying to get a refund for over two weeks and they have decided to ignore my emails. They only responded with an offer of 10% refund or 20% percent off for next order. Complete scam . Do not buy from them
17 February 2026
Unprompted review
Reply from Olivenorma
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration regarding the refund process.
To help us resolve this issue promptly, could you please provide your order number? Once we have your order details, we can review the situation and ensure that a proper refund or alternative solution is provided as quickly as possible.
Your satisfaction is very important to us, and we are committed to making this right.
Beautiful miniature glass bird
Beautiful miniature glass bird. Multicoloured so matches any decor. It's small, but exactly what I wanted to add a delicate touch to a bedside table
17 February 2026
Unprompted review
Reply from Olivenorma
Thank you for your wonderful feedback! We’re delighted to hear that the miniature glass bird is exactly what you wanted and adds a delicate touch to your bedside table.
Your satisfaction means a lot to us, and we truly appreciate your support.💖💖
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