Olif Reviews 18

The quality of my new kitchen sinks, supplied by Olif is impressive, and their customer service goes above and beyond. Thank you for making our new kitchen perfect.

I recently purchased a drip tray for my hot tap and I’m extremely pleased with both the product and the service. Communication throughout was excellent — quick responses and very helpful. Delivery was fast, and the tray itself is a lovely, high-quality product that looks great and works perfectly.

Highly recommend — a really smooth experience from start to finish.

From start to finish, my experience with Olif has been outstanding.

After extensive research and price comparisons, including looking internationally, the Quadron Logan 110 workstation sink from Olif offered the best combination of design, quality, and value. Now that it is fully installed in my kitchen, I can say it has exceeded expectations. The finish is beautiful, the workstation system is genuinely practical, and the overall build quality is exceptional. It has become a real focal point of the kitchen.

What truly sets Olif apart, however, is their customer service. Communication has been prompt, professional, and genuinely helpful. They are responsive, courteous, and clearly take pride in their product. In a market where service often falls short, Olif’s support has been first class.

I am also using the Olif NanoSink cleaner, which maintains the sink perfectly and reflects the same level of quality as the product itself.

Excellent product. Excellent pricing. Exceptional service.

I would not hesitate to recommend Olif.

Fantastic range of sinks, but what really stood out was the after‑service. I was genuinely impressed by the time and effort put into the aftercare — they even sent an additional instruction sheet and an Instagram link to help further. Absolutely fantastic, personal, and professional from start to finish.

"Thankyou"

Excellent product and Olif were extremely helpful with advice and guidance. Highly rated for beautiful sinks.

⭐️⭐️⭐️⭐️⭐️ Outstanding customer service from Olif!

I bought a Nivito tap through Olif a few years ago, and recently the internal hose started leaking. After months of trying (unsuccessfully) to get a response from Nivito directly, I reached out to Olif and within minutes they had a replacement hose in the post.

What had been a really frustrating situation was resolved instantly thanks to their efficiency and care. I can’t thank the team enough and highly recommend Olif for their exceptional customer service.

Very professional and courteous service. Definitely recommend

We bought a sink from Olif that was delivered damaged, we discovered this as we unpacked it to install with the bottom corner being broken. Olif state their window for reporting damaged is 24 hours as opposed to 30 days by law which they (continue to) ignore and were very aggressive whilst dealing with them as you can see from their reply below. Sink was ordered 29 July, despatched 15 August and reported damaged 28 August, 13 days from despatch.

They offered to replace only if we paid shipping and blamed us for the damage as you can see below. We complained to PayPal Credit who told us to return but we had to pay shipping which we declined. Finally, we went to the Financial Ombudsman who ruled in our favour. Olif continue to state we dropped it which is categorically not the case.

We have now bought a different sink elsewhere. The Olif sink went to the tip.

For us this has been a lesson in making sure you use reputable suppliers. We hope our review makes others think before parting with their money.

Thanks Bostjan and the team @Olif. Very happy with my Crudo 18 sink in patinated brass. Looks great in my bar and will continue to grow more unique as it patinates even more. Gorgeous! Thx.

Edited:
After writing this review they immediately emailed me and said they will send a replacement colander - and they did. I think their initial response was unprofessional but they corrected it which is why I changed the review from 1 star to 4 stars. The sink looks really nice.

I'm really shocked. I ordered a £232 sink that came with some accessories. The package is arriving in 2 shipments, I haven't received the sink yet but I got the accessories and the the colander is broken.
The whole side of it is bent the the plastic is broken, when I wrote them about it with a picture - expecting them to apologise and send a replacement ASAP, they just said: "Would you mind trying clipping in back together, it can be normally done quite easily. Then let us know please" - I'm moving to a new house and talking to many customer services and this is the lowest.

Ordered a matt black sink ~ sadly during transit it got damaged. Rang Olif up and they quickly replaced fir a new one.
Lots of compliments about the sink, tap and soap dispenser in my new kitchen.
Highly recommend Olif 5*. Thank you.

As a kitchen company a customer wanted a sink that wasn’t available from our trusted suppliers. We ordered one from Olif that was exactly what the customer wanted.
After a short period of time it became scratched. Customers deny using abrasive materials to clean, manufacture insists they did and a stand off ensued. As a company we did nothing wrong but intervened for the sake of the customer. No replacement was offered but it did cost us, the company (who did nothing wrong) as we bought one from Olif at cost (thank you) and the labour to replace it. Customers now happy. Took time but we got there

We had an issue with our kitchen tap. A replacement was sent out the following day.
Very good customer service.

Super impressed with Olif! We found the perfect gold colour prep sink which we needed to be delivered in a hurry and Olif could not have been more helpful. They shipped the order the same day for next day delivery. Excellent customer service. The sink arrived and is perfect! We are very happy and highly recommend Olif for anyone looking for high quality kitchen sinks and taps.

The assistant I spoke to on the phone was very professional and helpful. I needed a spare part urgently for a tap I had bought a few years earlier. However he did not have one of these in stock, but did have a complete replacement tap that he could get delivered next day. I negotiated an acceptable price for the tap as I did not really need the complete tap which he agreed to. The Tap arrived next day ands was replaced in time for our Sunday Service at the Temple.

Olif are a good company to deal with but if you are looking for a gold finish sink please be very careful as we Bought a very expensive sink and the colour has tarnished very quickly, gold finish has worn off with hot water and now has silver tarnishes. Company says the colour is not guaranteed and colours ware off. We did get a small refund but not a replacement.

I bought a tap from Olif and after 2 years the gold/brass finish has rubbed away. At nearly £500 for a tap this is deeply disappointing.

I contacted the company to find a solution and I was told it was because I was using Ecover to wash my dishes.

This is quite outlandish and a total fob off.

They also don't publish reviews on their website that are less than 5* so that is also misleading.

For a £500 tap you'd expect better customer care.

They were really friendly and explained things in detail when we weren't sure which sink/taps we wanted. We went with a gold sink and tap and when the colour of the tap didn't match the sink, they were extremely helpful and happy for us to exchange it.

However! Since having the sink fitted we've been ever so careful with it, but it has scratched quite easily after only one month of use. It's a sink! You should be able to use it without worrying it will get scratched. Not sure it was worth the £600-odd price tag even though it is aesthetically beautiful.