We are still being billed $39.99 twice a month. On 02-17-2026 I tried to cancel all further orders and still needed to know how to return the bottles that weren't part of the subscription and get a r... See more
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I had a lot of questions about the product and each time l sent them a new question (or set of questions) l would always receive a thorough and thoughtful response from Ardi! Very professional!
Company replied
I was very annoyed with the time wasting and up-selling, not sure if the order was accepted or not. I had to contact my credit card company to dispute any charges that may occur. Totally enough to en... See more
Company replied
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Mark responded right away and was…
Mark responded right away and was understanding help me cancel my order and make me feel some one listen to me thank you I have nothing bad to say about this company thank you again
8 June 2026
Unprompted review
Reply from Olavita
Hi Joann,
Thank you for your kind words and for taking the time to share your experience.
We're so pleased to hear that Mark was able to assist you promptly and make the cancellation process easy and stress-free. Making sure our customers feel heard, understood, and supported is very important to us, so it's wonderful to know that was reflected in your interaction.
We'll be sure to pass your feedback along to Mark. Your appreciation means a great deal to our team, and we're grateful for the opportunity to assist you.
Thank you again for your support and for choosing Olavita.
Warm regards,
The Olavita Team
Within four minutes of submitting my…
Within four minutes of submitting my request for a refund, I received verification from Mark that he handled the matter. I was pleasantly surprised by the speed with which this was handled and appreciate Mark’s professionalism.
8 June 2026
Unprompted review
Reply from Olavita
Hi Kate,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you so quickly and professionally. Providing prompt, efficient support is something we strive for, and it's wonderful to know that your refund request was handled within minutes and exceeded your expectations.
We'll be sure to share your kind words with Mark and the rest of the team. Thank you for choosing Olavita, and please don't hesitate to reach out if there's ever anything else we can help with.
Warm regards,
The Olavita Team
I had to change auto delivery policy
I had to change auto delivery to delivery as needed. I called the Customer Service, and they corrected the problem promptly and professionally. It was one of the best customer services I have ever dealt with. They compensated me for the products already sent me.
The product is excellent I already told my friends about it! I will continue to use it I hope my friends will try too! I have tried so many other products that don't work so I'm happy my search is over!
Lynn Mc
5 June 2026
Unprompted review
Reply from Olavita
Hi Lynn Mc,
Thank you for sharing your experience and for taking the time to update your delivery preferences with us.
We’re glad to hear our Customer Service team was able to resolve the auto-delivery adjustment quickly and professionally, and that the solution met your expectations. It’s also great to know the compensation process felt fair and smooth for you.
Most importantly, we’re happy to hear you’re enjoying the product from Olavita and that it’s been a positive change after trying so many other options. Your recommendation to friends means a lot, and we truly appreciate your trust and continued support.
If you ever need anything in the future, we’re always here to help.
A company that wants the best for their customers.
I was assisted by the whole team but want to do a shout out for Mark who relieved me of the stress that I had dealing with an order issue. He assured me that all was well and that he and his company only want the best experience for me and that any issues I had were resolved. Thank you, Mark.
6 June 2026
Unprompted review
Reply from Olavita
Hi Marilyn,
Thank you so much for your thoughtful review.
We're delighted to hear that our team was able to assist you and that Mark helped relieve the stress surrounding your order issue. Providing reassurance, clear communication, and effective solutions is exactly the experience we strive to deliver for every customer.
We'll be sure to share your kind words with Mark. Recognition like this means a great deal to our team.
Thank you for your trust in Olavita and for taking the time to acknowledge the support you received. We're grateful for the opportunity to assist you and look forward to serving you again in the future.
— Olavita Customer Support
Efficient and effective Customer service
Mistake can happen, especially with computer records, etc. My previous order was activated again with a system malfunction and shipped without my reordering . Arti in Customer Support Department was very efficient in finding the cause of the problem and to correct it. Arti was not only effective and professional but also courteous and friendly in correcting the problem. Even though I do not do automatic recurring orders, I will order again when I start using my last bottle. I do like the lotion. I just do not like having too many of the same exp. date in my cabinet. Thank you again for the refund and your fast action.
5 June 2026
Unprompted review
Reply from Olavita
Hi Tutu,
Thank you for taking the time to share your experience.
We're delighted to hear that Arti was able to quickly identify the issue, resolve it, and provide the level of service you deserved. While system errors can occasionally occur, we always strive to correct them promptly and make things right for our customers.
Your kind words about Arti's professionalism, efficiency, and friendly approach mean a great deal to us, and we'll be sure to share your feedback with her.
We're also glad to hear that you're enjoying the lotion and appreciate your understanding regarding the inventory concern. Thank you for giving us the opportunity to resolve the issue and for your continued trust in Olavita.
We look forward to serving you again when you're ready for your next order.
— Olavita Customer Support
never received product and no refund…
never received product and no refund and they say they have a resolution and removed my review from Trustpilot i 'm totally dissatified with there half as customer support there a bunch of bullshitters i never got refund or product I would tell anyone don't buy from these rip off artist. Still no resolution and no product or refund. order #378509
4 June 2026
Unprompted review
Reply from Olavita
Hi Hayliana,
We're sorry to see this review, but we would like to clarify that we have been unable to locate an order associated with the information available to us.
At this time, we do not have sufficient order details to verify the purchase, shipment, or refund status that you are referencing. We have previously requested additional information so that we could investigate the matter properly.
Please contact us directly at support@olavita.co with your order number, the email address used for the purchase, or any transaction details so we can review your case.
We are committed to helping customers with legitimate order issues, but we first need enough information to identify the account in question.
— Olavita Customer Support
Arti was very helpful in recovering my…
Arti was very helpful in recovering my order. Great customer service
6 June 2026
Unprompted review
Reply from Olavita
Hi Janet,
Thank you for your wonderful feedback.
We're delighted to hear that Arti was able to assist you in recovering your order and provide the level of service you deserved. Delivering prompt, helpful, and professional support is something we take great pride in.
We'll be sure to share your kind words with Arti—they will be greatly appreciated.
Thank you for choosing Olavita and for taking the time to share your experience.
— Olavita Customer Support
I haven't been able to test this product yet.
I given it a 5 because I am sure it is a fine product. I have not yet tried it yetg
5 June 2026
Unprompted review
Reply from Olavita
Hi Angela,
Thank you for your kind review and vote of confidence.
We appreciate your honesty in noting that you haven't had the opportunity to fully try the product yet. We're glad your initial impression has been positive, and we hope you'll enjoy the results once you've had a chance to incorporate it into your routine.
Thank you for choosing Olavita and for taking the time to share your feedback. We look forward to hearing about your experience after you've had the opportunity to use the product.
— Olavita Customer Support
Veronica answered my concerns very…
Veronica answered my concerns very quickly and was very polite. Can I use another face cream after using the product .
4 June 2026
Unprompted review
Reply from Olavita
Hi Louise,
Thank you for your kind review.
We're delighted to hear that Veronica was able to address your concerns quickly and professionally. We'll be sure to pass along your kind words to her.
Regarding your question, yes, you can generally apply another face cream after using the product. We typically recommend allowing the product to absorb fully into the skin first before applying additional skincare products or moisturizers.
If you'd like personalized guidance based on your skincare routine, please feel free to contact our support team directly, and we'll be happy to help.
Thank you again for your support and for choosing Olavita.
— Olavita Customer Support
I don’t know I have not gotten anything
27 May 2026
Reply from Olavita
Hi Bridget,
Thank you for your feedback.
We noticed that this review appears to be based on not having received your order yet, rather than your experience with the product itself.
Most orders are delivered within 7 business days, and depending on when your order was placed, it may still be in transit.
If you have any concerns about your shipment, please contact us directly at support@olavita.co with your order details, and we'll be happy to provide an update.
We kindly ask that you consider updating your review once your order has arrived and you've had the opportunity to evaluate both the delivery experience and the product itself.
— Olavita Customer Support
The customer service rep was very…
The customer service rep was very helpful in resolving issue. She even followed up to make sure I was happy. It’s not often to find such good customer service and its much appreciated
30 May 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you so much for your kind words.
We're delighted to hear that our customer service representative was able to resolve your issue and followed up to ensure everything was taken care of to your satisfaction. We believe that great service doesn't end with solving a problem—it includes making sure our customers feel supported every step of the way.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team.
Thank you for your support and for taking the time to share your experience.
— Olavita Customer Support
Reply from Olavita
Dear Patricia,
Thank you so much for your wonderful feedback.
We're thrilled to hear that our Customer Service Team was able to assist you quickly and effectively on both occasions. Providing fast, responsive, and helpful support is one of our top priorities, so it's incredibly rewarding to know we made such a positive impression.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
Thank you for your support and for being a valued Olavita customer.
— Olavita Customer Support
Product useless, severely compromised customer service, lack of transparency
I purchased one bottle of Olavita last year via a digital advertisement. Somehow I was unknowingly locked into a subscription, and every 60 days I receive and billed for a new bottle that I repeatedly and adamantly ask to stop. There is no invoice with contact information or documentation of billing, there is no way to reach a human being at customer service. I repeatedly email Olavita customer support advising them to cancel, refund the charnges, and stop shipment of product, and they tell me that in order to process the discontinuation of an account that I never agreed to set up, that I have to complete a TrustPilot Survery - crazy! The shipping label just says Uniuni at LAX with an address that leads to no one.
3 November 2025
Unprompted review
Reply from Olavita
Hi,
We are concerned by this review because several details do not appear to match our company or fulfillment process.
Specifically, we do not ship products through UniUni LAX, and the shipping information you referenced does not correspond to our records. Additionally, we do not require customers to complete a Trustpilot review in order to cancel a subscription, receive support, or obtain a refund.
At this time, we have been unable to locate an account matching the information provided in your review.
It is possible that you may be referring to a different company or a third-party seller using a similar product name. We would be happy to investigate further if you contact us directly at support@olavita.co with your order number, email address, or any transaction details.
We kindly ask that you verify the merchant involved before attributing these claims to Olavita.
— Olavita Customer Support
Olavita erred honestly, refunded money!
Olavita made an honest error and placed an order and I informed them of it and they acknowledged they had made a mistake and refunded my money but told me to keep the product anyway. That was amazing! I love their products and their honesty!
3 June 2026
Unprompted review
Reply from Olavita
Hi Carole,
Thank you so much for your kind review and understanding.
While we're sorry that an error occurred, we're pleased that our team was able to identify the issue quickly, take responsibility for it, and provide a resolution that left you satisfied.
Your appreciation for our honesty means a great deal to us. We believe that when mistakes happen, the right thing to do is acknowledge them and make things right for our customers.
We're also delighted to hear that you're enjoying the products.
Thank you again for your support and for taking the time to share your experience.
— Olavita Customer Support
This is a good product and it make my…
This is a good product and it make my face so soft
3 June 2026
Unprompted review
Reply from Olavita
Hi Debra,
Thank you for sharing your experience with Olavita.
We're delighted to hear that you're enjoying the product and that it has left your skin feeling soft. Feedback like yours is exactly what we love to hear.
Thank you for your support and for taking the time to leave a review.
— Olavita Customer Support
I told your people to cancel the order…
I told your people to cancel the order as I have a 3 month supply and have not even gotten passed the first month 2 evaluate, I DID NOT sign on as a subscription customer, why would you when you are trying a product for the first time. Hate this!!! Now more product is coming , cancel EVERTHING!!!!
1 June 2026
Reply from Olavita
Hi Dorian,
We're sorry for the frustration this situation caused.
However, we would like to clarify that your subscription has already been canceled, and our team has also processed your refund as requested.
There are no future shipments or recurring charges scheduled on your account.
We understand your concerns and appreciate that you were evaluating the product before deciding whether it was right for you. Since your request has already been fully addressed, we kindly ask that you consider updating your review to reflect the resolution that was provided.
If you have any additional questions, please contact us directly and we'll be happy to assist.
— Olavita Customer Support
Reply from Olavita
Hi Sandy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our explanations regarding product usage and expected results clear, precise, and helpful. We believe that providing accurate information and setting realistic expectations is an important part of helping our customers get the best possible experience with our products.
We truly appreciate your support and thank you for choosing Olavita.
— Olavita Customer Support
Cancellation
Due to personal circumstances, I had to cancel my subscription and any further shipments at this time. This was done immediately and was informed by email that this was taken care of.
1 June 2026
Reply from Olavita
Hi Karen,
Thank you for taking the time to share your experience.
We understand that personal circumstances can change, and we're glad our team was able to process your cancellation request promptly and provide confirmation right away.
We appreciate your feedback and thank you for giving us the opportunity to assist you.
We wish you all the best and hope to serve you again in the future should your circumstances change.
— Olavita Customer Support
Super Customer Service
The response was immediate and Dan was great in handling the situation. Will be back in the future due to thtr exact service.
1 June 2026
Unprompted review
Reply from Olavita
Hi Georgietta,
Thank you so much for your wonderful feedback.
We're delighted to hear that Dan was able to assist you promptly and handle your situation so effectively. Providing fast, professional, and caring support is something we strive for every day.
Your kind words mean a lot to us, and we'll be sure to share your feedback with Dan.
We truly appreciate your support and look forward to serving you again in the future.
— Olavita Customer Support
I have pasted the eventual response…
I have pasted the eventual response from Olivia. I am still waiting for a further refund from Olivata. (I did receive a less than $50 previously.) I did check with my credit card company to verify that there was no further refund to my account.
I did use the skin care products morning lotion and 2 times daily eye care according to package directions for 30 days. I saw no improvement to my face and my eyes were itching so badly that even if there had been an improvement in the bags I would have had to quit using it.
I am stuck with hundreds of dollars of useless, worthless products.
Miriam Siriani
Olavita Customer Support
To:
Miriam Siriani
Mon, Mar 30 at 6:34 AM
Hi Miriam,
Thank you for your message, and I’m truly sorry for the experience you’ve had — I completely understand your frustration.
I want to make this right for you. We will go ahead and process your refund, and no further action is required from your side.
Once the refund is completed, it may take a few business days to reflect in your account depending on your payment provider.
In the meantime, if you feel that this resolution addresses your concerns, I would kindly ask if you could consider updating or removing your review to reflect the outcome.
That said, your feedback is important, and we respect your decision either way.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Warm regards,
Olivia
Founder, Olavita
I did not plan on dealing with this on a public forum, but Trustpilot has written that you are waiting for a reply.
On Monday March 23, 2026, I received an email stating that my Order #343020 of 3 bottles of Olavita™ Liquid Solution (3mtl) was I its way. I had already sent numerous emails stating that I did not want any more products and to cancel my subscription. I wrote again and said that I did not want anything and to cancel the order. The eventual reply is as posted above. I still do not have the promised refund.
If I had received it, I would have amended my review to reflect that fact. as it stands now, I have spent hundreds of dollars on two products that do not work and it seems that I am allergic to one of them
I did finally receive the refund of the payment of the unrequested order that I thought I had canceled when I told them to cancel everything.
28 March 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’ve reviewed your feedback, but we’re currently unable to locate any order under your details.
It’s possible the purchase was made through a different source or under a different email. To help us investigate this properly, please contact us at support@olavita.co with your order information (order number, email used at checkout, or confirmation details).
We’ll be happy to look into this and assist you directly.
— Olavita Customer Support
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