Still no refund from Olavita. Today I answered support@olavita, yet again (my 23rd email) giving the all the order number, confirmation, tracking number from the retuning the products to China, m... See more
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See what reviewers are saying
I sent a small message to customer service about auto-delivery. Within less than an hour, probably less, I received feedback on my problem. It was instantly taken care of. I've never had such a great... See more
Company replied
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insul... See more
Company replied
Frances, my Olavita agent, took great care of listening effectively, proposed a fully acceptable solution. She was direct & clear in her questioning, gave me, on behalf of the company, the solution to... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Do not order from this company
Do not order from this company. They multiply your order and refuse to allow you to return unused unopened merchandise. When you try to cancel the subscription that you were not aware you were on they will continue to send new merchandise and bill you. I have seen absolutely no difference in my skin since using this product and customer service is terrible.
20 January 2026
Unprompted review
I was very pleased with the service…
I was very pleased with the service Veronica provided. She offered a discount that enabled me to keep the product
I started to use Olavita back in March. I have noticed a difference in my face with less lines and more firmness
I recommend using this product
28 May 2026
Unprompted review
Reply from Olavita
Hi Sonia,
Thank you so much for sharing your experience.
We’re delighted to hear that Veronica was able to assist you and find a solution that worked for you. We’re also very happy to know you’ve noticed positive changes in your skin, including improved firmness and fewer visible lines since starting Olavita.
Thank you for your recommendation and for being a valued customer.
— Olavita Customer Support
Olavita Eye Serum
This eye serum is a really lovely product and works extremely well i would highly recommend to try it . Mark from the Olavita team was most helpful and efficient with my order great company to deal with.
28 May 2026
Unprompted review
Reply from Olavita
Hi Linda,
Thank you so much for your wonderful feedback.
We’re delighted to hear you’re enjoying the Olavita Eye Serum and seeing great results with it.
We also truly appreciate your kind words about Mark and our team — we’re very happy he was able to assist you efficiently with your order.
Thank you again for your recommendation and support.
— Olavita Customer Support
Finally my problem was solved.
I have had a horrible experience with Olavita from May 9 up to May 21, with constant miscommunication, emails, texts, all ignoring that I cancelled my order shortly after I attempted to order the product. It was very difficult to actually get to speak with a company representative. However, on May 21, I had the pleasure of speaking to Carlos from the Olavita support team. He was polite, courteous and resolved my issue immediately. Thank you so much, Carlos.
21 May 2026
Unprompted review
Reply from Olavita
Hi Louise,
Thank you for sharing your experience so honestly.
We sincerely apologize for the frustration, confusion, and communication issues you experienced during the process. We completely understand how upsetting that situation must have been.
That said, we’re very happy to hear that Carlos was able to assist you professionally and resolve the matter promptly. We’ll be sure to share your kind words with him.
Thank you again for your patience and for giving us the opportunity to make things right.
— Olavita Customer Support
Still no refund from Olavita
Still no refund from Olavita. Today I answered support@olavita, yet again (my 23rd email) giving the all the order number, confirmation, tracking number from the retuning the products to China, my email (obviously) name and address.
Of course they 'want to resolve this directly through support@olavita and not on repeated public reviews'
Shame it has taken so many emails and bad reviews to get here.
Seeing as they don't seem to know any details, it is surprising they reportedly have 'processed my refund' many months ago.
Cathy Thomas
28 May 2025
Unprompted review
Reply from Olavita
Hi Cathy,
We understand your frustration, however we need to clarify that despite the repeated public reviews, we still do not have sufficient verified order details connected to the information provided publicly to properly investigate the matter.
Our support team has repeatedly requested confirmation details through email so we can review the case directly and assist appropriately.
We kindly ask that communication continue through support@olavita.co rather than through repeated public reviews and accusations, as we are genuinely trying to verify the information and understand what may have happened.
— Olavita Customer Support
It took very long time to get a…
It took very long time to get a response now it’s been weeks for my replacement so will have to wait
20 May 2026
Reply from Olavita
Dear Hendrika,
Thank you for sharing your feedback. We are sorry to hear that you felt the process took longer than expected.
After reviewing your case, we can confirm that your replacement product was shipped within 3 days, and our team replied within minutes to each of your emails. We always aim to respond quickly and resolve replacement requests as efficiently as possible.
We understand that waiting for a replacement can feel frustrating, and we appreciate your patience while the shipment is in transit. Please feel free to contact us directly if you need any further tracking details or assistance.
Kind regards,
Olavita Customer Care
Product does not work and required a fraud report
Product did not work for me. I only made one order. You keep sending products - returned 2 orders and have not been given refunds. I also cancelled any further orders and you have continued attempts to bill my credit card.
Where are my refunds??? I have made a fraud report.
Olavita responded to the above and now claims they can not locate an account in my name which is bogus because I can bring up my account on heir web page
which shows subscription cancelled but they continue to bill my credit card. they don't give an account # but the last order # is B862984684. Attempts to contact Olavita by telephone or email is worthless because tel calls go to voicemail and emails receive no response.
4 February 2026
Unprompted review
Reply from Olavita
Dear Sue,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concern.
After checking our records, we are unable to locate any order under the name Sue Ryan. Because of this, we cannot verify the purchases, returns, subscription status, or refund history based on the information provided here.
To help us investigate this properly, please contact our customer support team directly with the email address used for the purchase, your order number, and any return tracking details. Once we receive those details, we will be happy to review the account, confirm whether any subscription is active, and check the refund status for any returned orders.
We take billing concerns seriously and will gladly assist once we can identify the correct order record.
Kind regards,
Olavita Customer Care
I sent a small message to customer…
I sent a small message to customer service about auto-delivery. Within less than an hour, probably less, I received feedback on my problem. It was instantly taken care of. I've never had such a great experience with customer service Anywhere. Very pleased with their response and their actions. And on top of that, it was Memorial Day. Great service.
25 May 2026
Unprompted review
Reply from Olavita
Dear Denise,
Thank you so much for your kind words. We are delighted to hear that our customer service team was able to assist you so quickly with your auto-delivery request.
Our support team is available 24/7, including holidays, because we know how important it is for customers to receive timely assistance when they need help. We truly appreciate you recognizing the speed and care of our service.
Thank you again for your feedback and for choosing Olavita.
Kind regards,
Olavita Customer Care
very helpful and in the future if i…
very helpful and in the future if i want to return i was welcome to do so thank you for your bhelp and kindness
to me and for your full understanding
Thank You again
Elizabeth Gibbs
26 May 2026
Unprompted review
Reply from Olavita
Dear Elizabeth,
Thank you so much for your kind words. We are happy to hear that our team was able to assist you with care, understanding, and helpful guidance.
We always want our customers to feel supported, whether they need product assistance, order help, or information about returns in the future. Your appreciation means a lot to us, and we are glad we could provide a positive experience.
Thank you again for choosing Olavita.
Kind regards,
Olavita Customer Care
Returned these products in January this…
Returned these products in January this year wanting a money back apparently guaranteed they have received goods unopened still sealed up for them to tell me my refund was on the 1st of may but you know what from the amount of emails 24 all in backwards and forwards with them and after 20 they just ignored my emails been on the website sent everything they ask for last wk and week before and hay ho still no refund your a scamand your product's didn't even work your a rip off company 😢 and im totally disgusted with you doing this to all the women that have purchased your product's your a terrible company shame on you .my name is Mrs jean flowers hope your happy with taking my money and not returning it like I did your product's.
26 May 2026
Unprompted review
Reply from Olavita
Dear Jean,
Thank you for sharing your feedback. We are sorry to hear about your frustration and understand how upsetting it can feel when you are waiting for a refund.
After checking, we can confirm that this issue appears to be related to your account blocking or email delivery settings, not because our team is ignoring your messages. We are not blocking your emails, and we want to make sure we can continue assisting you properly.
Refunds can only be reviewed and processed once the return is verified in our system and matched to the correct order details. If you have already returned unopened products and provided the requested information, our support team will review the case and confirm the refund status directly.
Please contact our customer support team again with your order number, return tracking information, and the email address used for the purchase, so we can urgently locate your account and provide a clear update.
We take refund concerns seriously and will do our best to resolve this properly.
Kind regards,
Olavita Customer Care
I tried to order 3 Tonebright dark spot…
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insulting push to order more. I know my own mind, I didn't want any more and threats that you might be of stock if I came back for more were almost enough to get me to cancel the whole order. Such pushy, time wasting sales pitches are enough to keep me from coming back.
26 May 2026
Reply from Olavita
Dear Ghislaine,
Thank you for sharing your feedback. We are sorry to hear that your ordering experience felt frustrating and took longer than expected.
We understand that you knew exactly what you wanted to order, and we apologize if the additional product offers during checkout felt pushy or time-consuming. Our intention is to provide customers with optional savings and product bundles, but we never want that process to feel overwhelming or disrespectful of your time.
Your feedback is important, and we will share it with the appropriate team so we can continue improving the ordering experience and make it clearer, faster, and more comfortable for customers.
We appreciate you bringing this to our attention.
Kind regards,
Olavita Customer Care
A favorable resolution at last!
Although it took four separate emails on different dates to cancel a subscription that I inadvertently ordered when I first bought Olavita face serum, it was finally resolved. I received prompt responses to each email, and I felt the representatives were eager to help me resolve my issue. Additionally, they refunded my last payment of $44 promptly and allowed me to keep the final delivery.
If I have one recommendation, it would be to read the small print VERY carefully to avoid buying a subscription to ANY online products.
The best part of this entire experience is that OlaVita Face Serum is a great product. I’ve seen a marked reduction in facial fine lines and discoloration in less than three weeks when used as directed, twice daily.
13 May 2026
Unprompted review
Reply from Olavita
Hi Karen,
Thank you for taking the time to share such thoughtful feedback.
We sincerely apologize for the inconvenience caused with the subscription cancellation process, but we’re very glad our support team was ultimately able to resolve the matter for you and process the refund promptly.
We also truly appreciate your kind words about our representatives and the Olavita Face Serum itself. It’s wonderful to hear you’ve already noticed positive results in such a short time.
Thank you again for your patience, understanding, and honest recommendation.
— Olavita Customer Support
Excellent service
Excellent service. I had an issue with an order and I emailed the customer service team. It was after 3pm in the afternoon and their CS team member, Dan, responded to me immediately. The issue was resolved and confirmed before close of business same day. The product is great and the service is top notch
21 May 2026
Unprompted review
Reply from Olavita
Hi Michele,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Dan was able to assist you quickly and resolve your issue the very same day. Providing prompt, effective support is something we truly strive for.
We also greatly appreciate your kind words about the product and service — it means a lot to our team.
— Olavita Customer Support
I was told a month ago on April 16 that…
I was told a month ago on April 16 that everything was backordered? but they would ship it was soon as it became available. Tonight I asked for a refund to find out my order was lost in shipping? they confirmed my address and said it would be sent ASAP. I was not aware they had shipped the product as far as I knew it was still on hold.
16 April 2026
Reply from Olavita
Hi Pat,
We sincerely apologize for the confusion regarding your order status and shipping updates.
We completely understand how frustrating it must have been to first be informed that the item was backordered and then later hear that the shipment may have been lost in transit.
Our team has now reconfirmed your shipping address and arranged for the order to be resent as quickly as possible. We truly appreciate your patience while we worked through the issue.
— Olavita Customer Support
I had a question about the liquid serum.
I had a question which I couldn't find anywhere so I reached out to Olavita themselves to find it.
Mark @ Olavita helped to answer my question with speed and honesty. Then the founder at Olavita personally checked in to make sure everything had been OK and I was satisfied, which I truly was. 5/5
20 May 2026
Unprompted review
Reply from Olavita
Hi Jean,
Thank you so much for your kind feedback and for taking the time to share your experience.
We’re very happy to hear that Mark was able to assist you quickly and honestly, and we truly appreciate your kind words about the personal follow-up as well.
Providing thoughtful support and making sure our customers feel taken care of is very important to us.
Thank you again for your support and trust in Olavita.
— Olavita Customer Support
Frances Moves Issues Forward
Frances, my Olavita agent, took great care of listening effectively, proposed a fully acceptable solution. She was direct & clear in her questioning, gave me, on behalf of the company, the solution to my issue. She wrapped up the call by thanking me for being an Olavita customer. Thank you, Frances.
21 May 2026
Unprompted review
Reply from Olavita
Hi Mel,
Thank you so much for taking the time to share your experience.
We’re very happy to hear that Frances was able to assist you clearly, professionally, and with care throughout the process. Making sure our customers feel heard and properly supported is extremely important to us.
We’ll be sure to pass your kind words along to Frances — feedback like this truly means a lot to our team.
Thank you again for being part of the Olavita family.
— Olavita Customer Support
I am sorry ,but I can't use your…
I am sorry ,but I can't use your product. I had a bad skin reaction to this item. I have cancelled my subscription to this product.
14 April 2026
Unprompted review
Reply from Olavita
Hi Frederick,
We’re very sorry to hear about your skin reaction and completely understand your decision.
Your subscription cancellation has been noted, and we truly appreciate you giving Olavita a try.
We wish you all the best and hope your skin feels better soon.
— Olavita Customer Support
Olavita - Highly recommended - 5 Star Company
I can honestly say that Olavita are truly the most customer focused company , from placing my order up to actually receiving it , my queries were dealt with promptly and courteously. I contacted customer service several times and after receiving replies etc from both Mark & Arti plus Customer Service Team I was left feeling a very valued customer even though it was my first purchase from Olavita. Very Satisfied !
A 5 star company.
13 May 2026
Unprompted review
Reply from Olavita
Hi Allison,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that your experience with Olavita was positive from start to finish and that Mark, Arti, and the Customer Service Team were able to make you feel valued and supported throughout the process.
Your kind words mean a great deal to us, especially as a first-time customer experience is something we care deeply about.
Thank you again for your trust and recommendation.
— Olavita Customer Support
I placed an order online but later…
I placed an order online but later realized the product was not suitable for my age group. I contacted the company by email, and they responded immediately, cancelled my order, and processed my refund without any hassle. Excellent customer service! I would definitely recommend this company to my mom or anyone who may benefit from Olavita products.
22 May 2026
Unprompted review
Reply from Olavita
Hi Salma,
Thank you so much for your kind feedback.
We’re very glad our team was able to assist you quickly with the cancellation and refund process and make everything smooth and hassle-free for you.
Your recommendation and thoughtful words truly mean a lot to us.
— Olavita Customer Support
The customer comes first
The ordering process was easy and help was given by a real person - Jerry'. All contact with the company has been very much - the customer comes first.
So thank you!
19 May 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you so much for your kind words.
We’re delighted to hear that the ordering process was easy and that Jerry was able to assist you personally. Providing real, customer-focused support is extremely important to us.
Your feedback truly means a lot — thank you again for your support.
— Olavita Customer Support
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