We are still being billed $39.99 twice a month. On 02-17-2026 I tried to cancel all further orders and still needed to know how to return the bottles that weren't part of the subscription and get a r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a lot of questions about the product and each time l sent them a new question (or set of questions) l would always receive a thorough and thoughtful response from Ardi! Very professional!
Company replied
I was very annoyed with the time wasting and up-selling, not sure if the order was accepted or not. I had to contact my credit card company to dispute any charges that may occur. Totally enough to en... See more
Company replied
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
A fast, far better than expected, response from Customer Service
I received a second order when I did not knowingly place an order on a subscription basis. I thought, 'Here i go, fun times ahead, arguing over a subscription that must've been in some fine print somewhere.' HOWEVER, Mark responded immediately and made everything all right. Immediately issued a refund and cancelled any future orders. WHAT A PLEASANT SURPRISE from an online order!
22 June 2026
Unprompted review
Reply from Olavita
Hi Kathy,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to turn what you expected to be a frustrating situation into a positive one. We understand that unexpected orders can be concerning, and our goal is always to resolve these matters quickly, clearly, and professionally.
We're especially pleased that Mark was able to assist you promptly, process the refund, and cancel future shipments to your satisfaction. We'll be sure to share your kind words with him.
Thank you again for your feedback and for giving us the opportunity to make things right. We truly appreciate your support.
Warm regards,
The Olavita Team
The comprehension and the care they…
The comprehension and the care they treat they customers. Thank you!!!
22 June 2026
Unprompted review
Reply from Olavita
Hi Ivone,
Thank you for your wonderful review.
We're delighted to hear that you felt cared for and understood by our team. Treating our customers with kindness, respect, and genuine attention is at the heart of what we do, so your feedback means a great deal to us.
Thank you for your support and for taking the time to share your experience. We truly appreciate it!
Warm regards,
The Olavita Team
Reply from Olavita
Hi Rita,
Thank you for taking the time to share your feedback.
We're pleased to hear that our team was able to respond to your inquiry quickly. Providing prompt and helpful support is very important to us, and we're glad your experience reflected that.
We truly appreciate your support and thank you for choosing Olavita.
Warm regards,
The Olavita Team
The quick response made you seem very…
The quick response made you seem very classy. I am a senior citizen and I could swear I did not press automatic delivery. If I did. I apologize. Your product is amazing and your customer service is amazing as well. Keep up the good work and thank you for a wonderful start to my day with no stress... wendy
22 June 2026
Unprompted review
Reply from Olavita
Hi Wendy,
Thank you so much for your kind words.
We're delighted to hear that our quick response helped make your day a little less stressful. Please don't worry — these things can happen, and we're always happy to help when customers have questions about their orders or subscriptions.
It's especially wonderful to hear that you're enjoying the product and that our customer service team was able to provide the support you needed. Creating a positive experience for our customers is something we take great pride in.
Thank you again for your thoughtful review and for choosing Olavita. We truly appreciate your support and hope you continue to enjoy the product.
Warm regards,
The Olavita Team
Olavita Liquid Solution Age Erase Formula
The product, Olavita Liquid Solution (age erase formula) has an impressive lineup of ingredients, including some we're all familiar with, like hydrolyzed collagen peptides and some I'd never heard of, like Botulism Toxin and Argareline which provide wrinkle care that I've found nowhere else. I accidentally ordered Olavita LS on a monthly subscription, and after receiving several bottles (which will last a long time), decided to cancel the subscription. It's not often that you get a response from the company namesake but the response from Olivia was polite and swift. She told me that Mark would be helping me, and within hours, I had an amazing letter from Mark confirming the cancellation and refunding the most recent shipment, which I was instructed to keep. You can't ask for more than a facial serum with exciting ingredients and a company with customer service that goes above and beyond.
21 June 2026
Unprompted review
Reply from Olavita
Hi Jayne,
Thank you so much for your thoughtful and detailed review.
We're delighted to hear that you've enjoyed the product and appreciated its unique blend of ingredients. It's wonderful to know that you took the time to explore the formula and found it to be a valuable addition to your skincare routine.
We're also grateful for your kind words about Olivia and Mark. Providing exceptional customer service is just as important to us as creating great products, and we're thrilled that your subscription concerns were handled promptly, professionally, and to your satisfaction.
We'll be sure to share your feedback with both Olivia and Mark. Reviews like yours mean a great deal to our team and motivate us to continue delivering the highest level of service possible.
Thank you again for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
HORRIBLE HORRIBLE COMPANY TO DEAL WITH - BUNCH OF CROOKS
HORRIBLE HORRIBLE COMPANY TO DEAL WITH!!! It took 3 months to get my money back which I had to fight for & constantly calling them (without return phone calls), emails, etc. Wanted a 10% restocking fee!!! I did not see that anywhere on the website. It actually says: " Try it for 90 days and if you're not completely satisfied, for any reason, send it back and we'll refund the FULL AMOUNT OF YOUR PURCHASE"
They are a bunch of crooks trying to make money out of innocent people like us. Stay away from this company - I can't begin to tell you the nightmare that I went through.
22 March 2026
Unprompted review
Reply from Olavita
Hi Olena,
Thank you for your message, and we’re sorry to hear about your experience.
We would like to confirm that your refund has already been fully processed since June, and the case has been successfully resolved on our side. Depending on your payment provider, it may take 3–5 business days for the refund to appear in your account if it has not already reflected.
We understand your frustration regarding the restocking fee and the return policy. We regret any confusion this may have caused, and your feedback has been shared with our team for review.
At this stage, your order has been fully closed and no further action is required from your side.
If you have any remaining questions or need further assistance, please feel free to reply to this email.
Kind regards,
The Olavita Team
Dan was very understanding and was…
Dan was very understanding and was helpful in canceling my order. I appreciate the options given to me and the speed of which the issue was resolved. Thank you Dan
18 June 2026
Unprompted review
Reply from Olavita
Hi Christine,
Thank you for sharing your experience.
We're delighted to hear that Dan was able to assist you and make the cancellation process smooth and easy. We understand that situations change, and we're glad he provided helpful options and resolved your request quickly.
We'll be sure to pass along your kind words to Dan. Providing understanding, efficient, and supportive customer service is something our team truly values.
Thank you again for your feedback and for giving us the opportunity to assist you.
Warm regards,
The Olavita Team
Your company should tell the truth
Your company should tell the truth! This product DOES NOT WORK -PERIOD!
However, is writing positive reviews, might not be a real consumer. Unfortunately, the product (used six bottles) is rubbish!
18 June 2026
Unprompted review
Reply from Olavita
Hi Marcy,
We're sorry to hear that the product did not meet your expectations.
However, after reviewing our records, we have been unable to locate an order associated with the details provided in this review. Because we cannot identify a corresponding purchase, we are unable to verify the claims regarding the number of products used or the experience described.
We also respectfully disagree with the suggestion that positive reviews on our profile are not from genuine customers. We welcome feedback from all customers, whether positive or negative, and our reviews reflect a wide range of experiences.
If you have purchased from Olavita, we encourage you to contact our support team directly with your order number or the email address used for the purchase so that we can investigate your concerns further.
Kind regards,
The Olavita Team
Prompt attention to my shipping issue
Mark was very prompt and helpful with my shipping issue
18 June 2026
Unprompted review
Reply from Olavita
Hi Courtney,
Thank you for taking the time to share your feedback.
We're glad to hear that Mark was able to assist you quickly and help resolve your shipping concern. Providing prompt and helpful support is something we strive for, and we're pleased that your experience reflected that.
We'll be sure to share your kind words with Mark. Thank you for choosing Olavita and for trusting our team to assist you.
Warm regards,
The Olavita Team
Mark
Mark: First, I would like to thank you for your response to my cancellation. I must say, the product is great, and I gave my daughter a bottle. She loves it too. The only reason I had to cancel is the cost. Just my social security is hard to keep up with the higher cost of everything. I will say that if I have extra cash, I will purchase again. Not only is your product great, but I must say I have NEVER had a customer service representative, namely MARK, take care of me with such passion for the product, but also understood and answered my request quickly and professionally. All the more reason I have nothing to say but good about your company and product, and will order again when I can afford it. Thank you very much, Mark, for your help in this matter.
Mary Greenawalt
17 June 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you so much for your heartfelt review and for sharing your experience with us.
We're truly grateful to hear that you enjoyed the product and that your daughter is enjoying it as well. We completely understand that circumstances change, and we appreciate you giving Olavita a try and sharing your honest feedback.
We're especially thankful for your kind words about Mark. Providing compassionate, understanding, and professional support is something we value deeply, and we're so pleased that Mark was able to assist you with your cancellation request and make the process a positive experience.
We'll be sure to share your message with Mark — feedback like yours means a lot to him and the entire team.
Thank you again for your support, and we hope to welcome you back whenever the time is right.
Warm regards,
The Olavita Team
Great Customer Service
Customer service at Olavita is excellent! Texting back and forth with the employees, I found Olavita is eager to please every customer. I haven't used the product long enough to rate it. My hope is that it is as good as it sounds.
18 May 2026
Unprompted review
Reply from Olavita
Hi Barbara,
Thank you for your kind review.
We're delighted to hear that you've had a positive experience with our customer service team. Providing responsive, helpful, and customer-focused support is very important to us, and we're glad that this was reflected in your interactions with our team.
We appreciate that you're still early in your journey with the product, and we hope it meets your expectations as you continue using it. Results can vary from person to person, and consistency is key when incorporating any skincare product into your routine.
Thank you for choosing Olavita and for sharing your experience. We truly appreciate your support.
Warm regards,
The Olavita Team
I know a lot of folks complain about…
I know a lot of folks complain about the customer service, but I've never had a problem. They've always been very responsive. Shout out to Mark most especially! I just mistakenly placed an order twice, and he immediately processed the refund for me.
18 June 2026
Unprompted review
Reply from Olavita
Hi Ella,
Thank you for taking the time to share your experience.
We're delighted to hear that you've consistently had positive experiences with our customer service team. Providing prompt and helpful support is very important to us, and we're especially pleased that Mark was able to assist you quickly with your duplicate order and process the refund right away.
We'll be sure to pass along your kind words to Mark. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible service.
Thank you for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
Best customer service
By far, Marc provided me the best customer service I have had anywhere in the last several years. He acted quickly and sent me a kind and understanding letter in response to me canceling my subscription. I have had no other company react so promptly and accepting of my decision.
18 June 2026
Unprompted review
Reply from Olavita
Hi Lee,
Thank you so much for your wonderful feedback.
We're delighted to hear that Marc provided such a positive experience and was able to assist you quickly with your subscription cancellation. We understand that circumstances change, and our goal is always to make these processes as smooth, respectful, and easy as possible for our customers.
We'll be sure to share your kind words with Marc. Feedback like yours means a great deal to our team and highlights the importance of providing thoughtful and understanding support.
Thank you again for taking the time to share your experience and for choosing Olavita.
Warm regards,
The Olavita Team
This company is an absolute rip off to…
This company is an absolute rip off to customers who returned product's and they have taken it to the stretch of 6 months knowing full well they have not refunded me on 3 of there supposedly beauty product's that I decided I didn't want unopened and then to lie and say they put refund into my bank account 1st of may to find it hadn't been put there and with 6 months emails backwards and forwards to still keep me hanging on for my refund knowing it has to go to 120 day's with both bank and clearpay not being able to get my refund back after this so people don't purchase as it didn't work anyway for me hence the returned items so I hope your proud of yourselves olavita shame on you as a company and I know I'm not the first as there is a lot of lady's on trustpilot with complaints you are terrible as a company.
17 June 2026
Unprompted review
Reply from Olavita
Hi Jean,
We're sorry to hear about your experience.
However, after reviewing our records, we have been unable to locate an order associated with the information available to us. Without an order number, email address, or other identifying details, we are unable to verify the claims made in your review or investigate the refund status you referenced.
We would genuinely like the opportunity to look into this matter for you. Please contact our support team directly with your order number, email address used for the purchase, or any other relevant details so we can review your case thoroughly.
We are committed to assisting our customers and would be happy to investigate once we can identify the order in question.
Kind regards,
The Olavita Team
To Mark
To Mark , I am very impressed with your quick answer to my post as l was not aware l had accepted a subscription to my order and would like to thankyou for canceling the said prescriptions, as at 86 yrs of age l do not like the idea of on going amounts being taken automatically from bank account . Once again l really appreciate your prompt action. Regards Mary Rowntree.
17 June 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you promptly and provide clarity regarding your subscription. We completely understand your concerns about ongoing automatic charges, and we're glad we could help by processing your cancellation request quickly.
Providing responsive, clear, and caring customer service is very important to us, and we're pleased that Mark was able to make the process easy and reassuring for you.
We'll be sure to pass along your appreciation to Mark. Thank you again for your feedback and for choosing Olavita.
Warm regards,
The Olavita Team
Customer service excellence
Customer service excellence. I initially ordered a bundle of Olavita but unfortunately had to request a refund due to ingredients that I realise I am allergic to after some quick research. I had no issue with the product itself but the service I recieved from Ben was handled without dispute and provided me a full refund due to my skin condition. Thank you Ben for your excellent customer service .
17 June 2026
Unprompted review
Reply from Olavita
Hi REO,
Thank you for taking the time to share your experience.
We're delighted to hear that you received excellent customer service from Ben. While we're sorry that the product wasn't suitable for you due to ingredient sensitivities, we completely understand the importance of taking care of your skin and health first.
We're pleased that Ben was able to assist you promptly and help resolve the matter with a full refund. Providing understanding, fair, and hassle-free support is something we strive for every day, and it's wonderful to know that your experience reflected that commitment.
We'll be sure to pass along your kind words to Ben. Thank you again for your feedback and for giving Olavita a try.
Warm regards,
The Olavita Team
Awesome customer service
I did not get to use the product itself long enough to know how well it works due to prescription creams my doctor put me on. I can say that it felt really good on my skin and had a pleasant smell. But I can absolutely brag on the customer service provided by Olavita, in particular, Mark, who was more than helpful and went above and beyond to help me resolve a small issue. When I finished with prescription cream, I will definitely give Olavita another try and that's mostly due to Mark. Thank you!
16 June 2026
Unprompted review
Reply from Olavita
Hi Michelle,
Thank you so much for your wonderful review and kind words.
We're delighted to hear that you enjoyed the feel and scent of the product, even though you weren't able to use it long enough to fully evaluate the results due to your doctor's prescribed treatment. We hope everything goes well with your skincare journey.
We're especially grateful for your recognition of Mark's support. Providing exceptional customer service is one of our highest priorities, and we're thrilled to hear that Mark went above and beyond to assist you and resolve your concern. We'll be sure to share your kind feedback with him.
Thank you for giving Olavita a try and for considering us again in the future. We truly appreciate your support and look forward to serving you when the time is right.
Warm regards,
The Olavita Team
Problem corrected
I had posted a 1 star review-- trying to cancel an order---but I was billed. Finally, I have received a cancelation and now a credit. Therefore, I wish to post an additional review that they have corrected the issue. Thank you
16 June 2026
Unprompted review
Reply from Olavita
Hi,
Thank you for taking the time to update your review.
We're pleased to hear that the issue has now been resolved and that you received confirmation of your cancellation and credit. While we're sorry for the frustration caused initially, we're grateful for the opportunity to address the matter and make things right.
We truly appreciate you coming back to share an update on your experience. Your feedback means a lot to us, and we're glad we were able to reach a satisfactory resolution.
Thank you for your understanding and for giving us the chance to assist you.
Warm regards,
The Olavita Team
I had an issue with my purchase
I had an issue with my purchase, and the customer service response was SUPER fast
The purchase issue was resolved immediately with no questions asked other than what I wanted to do
15 June 2026
Unprompted review
Reply from Olavita
Hi Don and Tonya,
Thank you for taking the time to share your experience.
We're delighted to hear that our customer service team was able to respond quickly and resolve your purchase issue right away. Providing fast, hassle-free support is something we strive for, and it's wonderful to know that your experience reflected that.
Your kind words mean a great deal to us, and we're grateful for the opportunity to assist you.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Olavita Team
Brilliant customer service
Brilliant customer service , I somehow ended up ordering multiple items by mistake and I emails straight away and was dealt very quickly by mark who refunded and changed the order , very pleased
15 June 2026
Unprompted review
Reply from Olavita
Hi Rose,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you quickly after you contacted us about your order. We understand that mistakes can happen during checkout, and we're glad he was able to make the necessary changes and process the refund promptly.
Providing fast, efficient, and friendly customer service is something we strive for every day, so it's wonderful to know that your experience left you feeling pleased.
We'll be sure to pass along your kind words to Mark. Thank you for choosing Olavita, and we truly appreciate your support.
Warm regards,
The Olavita Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.