Okini Land by Voyage GK Reviews 

2,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety and excellent quality of products, often finding items in perfect condition, even for secondhand goods. Many appreciate the meticulous packaging, ensuring items arrive safely and undamaged, along with fast and reliable delivery services, often arriving earlier than expected. The ordering process is described as easy and secure, supported by regular communication and helpful customer service, with many finding the pricing to be fair or even the best available. However, some people were dissatisfied with order fulfillment, reporting damaged products upon arrival without resolution. A few other people also felt that their orders experienced significant delays or a complete lack of updates for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the wide variety of items available,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the reliable... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting fair and good prices, even describing... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that items are of top quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Okini Land has been my #1 preferred shop to pre-order Nendoroids now. Their personal storage option gives me a peace of mind pre-ordering figures at a cost effective way. I actually just placed mor... See more

Rated 5 out of 5 stars

Always a great experience buying from here. Items are packaged extremely well. Pricing is always fair. And the personal inventory is amazing for buying over long periods and shipping out at once. Save... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Okini. My items were easy to order and arrived safely packaged. They had amazing communication- from time of purchase to shipping to arrival, I felt assured my ord... See more

Rated 5 out of 5 stars

The items were packed well, with bubble wrap inside a cardboard box. Very generous Personal Stock policy. When ready, just send a direct email to request shipping. The reply arrived quickly, with a ne... See more


Company details

  1. Hobby Store
  2. Children's Toys Store
  3. Figurine Shop
  4. Model Shop
  5. Trading Card Store
  6. Video Game Store

About Okini Land by Voyage GK

Written by the company

Okini Land®, a Voyage GK brand based in Kawachinagano, Osaka, is a Japan-based haven for collectors, delivering authentic Japanese treasures worldwide. Founded in 2019 by a lifelong fan inspired by 1980s anime like Dragon Ball and Saint Seiya, we curate a premium selection of sealed trading card boxes, single cards to complete your collection, Gundam model kits, and exclusive figures. With over 1,900 Trustpilot reviews and a 4.6-star rating, our dedication to quality and trust shines through.

Every product is rigorously inspected to ensure authenticity and excellence, giving collectors peace of mind. Our global shipping reaches over 190 countries via trusted couriers like DHL Express, EMS, FedEx, and Japan Post, with tracking and insurance included, as detailed on our Delivery page. The Personal Stock Service lets you combine orders, saving on costs, while our transparent Returns Policy and Customs Information guide ensure clarity and honesty. Hosted securely by OVH with TouchWeb’s protection, your data is safe under GDPR and CCPA, backed by secure payments via Stripe and PayPal.

  • Authentic Collectibles: Sourced directly from Japan’s top suppliers.
  • Secure Shopping: Encrypted transactions for worry-free purchases.
  • Fan-First Support: Passionate team at help@okini.land, responding in 1–2 business days.

Join Okini Land’s community and embark on a thrilling collecting adventure!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,078)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using Okiniland. Excellent 👍

First time using Okiniland. I am from the UK. They had Hoist for a great price with a fair postage rate. It arrived quickly and in perfect condition and was very well packaged. I am delighted. Would definitely buy from them again.

4 July 2024
Unprompted review
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Thank you very much :)

Rated 5 out of 5 stars

It was my first time purchasing from…

It was my first time purchasing from them. It went nice and smoothly! My item came with no issues. I would suggest to put a little more padding for people who want mint condition boxes in the package. I will definitely buy from them again! Thank you!

18 June 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Thank you ^_^

Rated 5 out of 5 stars

Great!

The company is very patient. They helped me every time I opened a ticket, with useful information that helped me very much. My country is very strict and, because of that, the package came back 2 times - but, after the last time, Okini offered a free shipping and the product is finally going to arrive!

5 June 2024
Rated 1 out of 5 stars

Do not buy here

Do not buy here. They are not a store, they are simply middlemen.
I bought a figure from Kotobukiya Koraidon, and after paying shipping and customs, the figure arrived with scratches.
I complained to them and they told me I had to contact the manufacturer, not them. What are they supposed to be, a store or a middleman? They took no responsibility whatsoever. I investigated and filed a complaint with the Japanese authorities.

Irresponsible, I spent 500€ on a defective product.
THEY ARE NOT A STORE, THEY JUST RESELL YOU JAPANESE PRODUCTS BECAUSE THEY ARE JAPANESE.

19 April 2024
Unprompted review
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Hello,

I'm sorry for your case.

You bought a Pokemon Center limited product which is limited to... Pokemon Center Japan (where you could buy it, if you prefer. I'm sure they will accept complain from oversea.)

I guess you misunderstanding what we said. We didn't tell you to contact the maker, we tell you, we are going to contact the maker.

Seems you misunderstanding, what is a shop and what's a maker.

You bought a sealed brand new product. But seems you got a defective one.
Unfortunately we are not the maker so we can't repair it by ourself.

Due to your complain, we proposed to you to ask to the maker if they have exchange plan for defective product.

Rated 3 out of 5 stars

Good prices but pretty unreliable shipping

Not a bad experience. The prices on the items and the shipping prices were really affordable. However, they took a few weeks to actually get the package to the shipping carrier. And I’m not sure if they’re at fault for this but my tracker is telling me the package is stuck in Tennessee and it’s been “running late” for quite a while now. I’ve never had this issue when shipping from any other website so I’m not too sure who’s completely at fault there. I bought another package from them a while back and they shipped it nearly instantly after I purchased it so It’s really 50/50 on whether or not they get your items to you in a reasonable amount of time. I gave it three stars because their prices are really good but there’s no guarantee on how efficient they’ll be at shipping your package to you.

3 June 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

hello,
We are sorry for the delay to ship your package.

I checked information of shipment, seems no problem.
We will contact FedEx to get more information about your package.

Don't worry, the package is assured.

As soon we get answer, we update you.

Please accept our apologies.

Rated 4 out of 5 stars

Send out too slow

Prices are fair, but ordering something already in-stock and the shipment always send out slowly, not as fast as the pre-order

28 May 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Thank you for your message and sorry for delay m(_ _)m

Rated 5 out of 5 stars

Wonderful shopping experience

Wonderful shopping experience, but sometime the item search wasn’t really good to use, hope to change that in the future.

31 May 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Thank you for your message ^-^

Rated 5 out of 5 stars

I will definitely buy again from them

I will definitely buy again from them! Shipping was fast and the package in perfect conditions, customer service is amazing and they are all very kind! Reccomended

23 May 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Thank you very much m(_ _)m

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