Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore an... See more
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
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I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
248 reviews
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Sale discounts
Very nice staff. Good, quality products. The sale discounts tipped the balance and tempted the purchase.
1 February 2025
Reply from OKA - Tunbridge Wells
Dear George,
Thank you for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a great experience with our staff and that our sale discounts helped you make your purchase. We're committed to offering high-quality products and excellent service, and your feedback means a lot to us. We look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Thank you for your review! We're delighted to hear that you had a positive experience with our assistant. We always strive to provide helpful and efficient service, and we appreciate your feedback. We look forward to serving you again soon!
Kind regards,
OKA
Staff were very efficient
Staff were very efficient, helped carry a heavy carpet and displayed it. Dealt with the purchase quickly and helped load the carpet into the car.
31 January 2025
Reply from OKA - Tunbridge Wells
Dear Joanna,
Thank you for sharing your experience! We're thrilled to hear that our staff were able to assist you so efficiently, from displaying the carpet to helping load it into your car. Your feedback is greatly appreciated, and we're glad we could make your shopping experience a smooth one. We look forward to serving you again soon!
Kind regards,
OKA
Camilla in your Tunbridge Wells store…
Camilla in your Tunbridge Wells store was absolutely excellent. Extremely knowledgeable and patient she helped us through the process of choosing two Radcliffe sofas and cushions.
29 January 2025
Reply from OKA - Tunbridge Wells
Dear John,
Thank you for your kind feedback! We're so pleased to hear that Camilla provided you with excellent service in our Tunbridge Wells store. Her knowledge and patience are exactly what we strive for, and we're thrilled she was able to assist you in choosing your Radcliffe sofas and cushions. We'll be sure to pass on your compliments to her. Thank you again, and we look forward to welcoming you back soon!
Kind regards,
OKA
Second time with same assistance
Same assistant as when I shopped before . She was extremely helpful and has an eye for colour matches .
18 January 2025
Reply from OKA - Tunbridge Wells
Dear Patricia,
Thank you for your kind review! We're so happy to hear that you had another great experience with our team member and that she was able to help with colour matching. We truly appreciate your continued support and look forward to assisting you again soon!
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Patrick,
Thank you for your great feedback! We’re so happy to hear that you had a positive experience with our lamp department. We always aim to offer excellent products and service, and we appreciate you taking the time to share your thoughts. We hope to see you again soon!
Kind regards,
OKA
Excellent service- nothing too much…
Excellent service- nothing too much trouble.
Recommended an excellent removal company who delivered the sofa on time and professionally.
27 December 2024
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our service and that the removal company we recommended met your expectations. It’s always our goal to go above and beyond for our customers, and we truly appreciate your kind words. We look forward to assisting you again in the future!
Best regards,
OKA
Staff offered really helpful advice to…
Staff offered really helpful advice to ensure purchase was perfectly matched.
28 December 2024
Reply from OKA - Tunbridge Wells
Dear Miriam,
Thank you for your kind feedback! We’re so pleased to hear that our team was able to assist you in finding the perfect match for your purchase. We always strive to provide helpful and tailored advice to ensure our customers have the best experience. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
OKA
Amazing products from OKA at Hoopers Tunbridge Wells
Perfect service and an amazing department. Everything is so well arranged and displayed.
14 December 2024
Reply from OKA - Tunbridge Wells
Dear Suzanne,
Thank you for your fantastic review! We’re delighted to hear that you had such a great experience. We're thrilled that you found our products and displays to your liking, and we truly appreciate your kind words about the service.
We look forward to welcoming you back soon!
Kind regards,
OKA
The lovely assistant was very helpful…
The lovely assistant was very helpful when I was chosing a gift and then she wrapped it up to perfection.
Rare to get such service .(served by Simone D according to receipt)
29 November 2024
Reply from OKA - Tunbridge Wells
Dear Sandra,
Thank you so much for your kind review! We’re thrilled to hear that Simone provided such helpful and attentive service, and we’ll be sure to pass along your compliments to her.
We truly appreciate your feedback and look forward to welcoming you back again soon!
Kind regards,
OKA
Friendly and knowledgeable staff
As always, OKA has very friendly and knowledgeable staff on hand to help put various style and products together that work. This visit was made extra special by offering a lovely glass of fizz and a delicious mince pie.
7 December 2024
Reply from OKA - Tunbridge Wells
Dear Bill,
Thank you for your lovely review! We’re delighted to hear that our friendly and knowledgeable team was able to assist you in finding the perfect style and products.
It’s wonderful to know that the added touch of a glass of fizz and a mince pie made your visit extra special—little moments like these are what we aim to create for our customers. We look forward to welcoming you back soon!
Kind regards,
OKA
Lovely new sofa
Mostly excellent experience but had to remind them to send me an invoice. I only received a till invoice and not a proper invoice for my records. Apart from that all is fine.
Antoinette Reynolds
29 November 2024
Reply from OKA - Tunbridge Wells
Dear Antoinette,
Thank you for your feedback! We’re so pleased to hear that you’re enjoying your lovely new sofa and that your overall experience was a positive one. We’re sorry for the oversight regarding the invoice and appreciate you bringing it to our attention.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to see you again soon!
Kind regards,
OKA
Great service by shop sales stylist
2 December 2024
Reply from OKA - Tunbridge Wells
Dear Catherine,
Thank you for your feedback. We're delighted to hear you received great service from our sales stylist. We always aim to provide exceptional experiences, and it’s wonderful to know we met your expectations.
We look forward to welcoming you back soon!
Kind regards,
OKA
Lovely atmosphere and everything…
Lovely atmosphere and everything displayed well. Staff were helpful
24 November 2024
Reply from OKA - Tunbridge Wells
Dear Lynn,
Thank you for your kind words! We’re thrilled to hear you enjoyed the atmosphere in our store and found everything displayed so beautifully. It’s also wonderful to know that our staff were helpful during your visit.
We hope to welcome you back soon and assist you with anything you might need.
Warm regards,
OKA
Helpful staff
23 November 2024
Reply from OKA - Tunbridge Wells
Dear customer,
Thank you for your review! We're thrilled to hear that our team was able to assist you.
Providing helpful and attentive service is something we strive for every day. We look forward to welcoming you back soon!
Best wishes,
OKA
Reply from OKA - Tunbridge Wells
Dear Customer,
We appreciate your kind words and are thrilled to hear that you found our products and advice helpful. We strive to provide the best possible experience for our customers and your feedback is invaluable to us.
Kind regards,
OKA
Small table delivery
Thank you Tony and mark for our delivery was very professional
13 July 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Lisa,
Thank you so much for the 5-star review! We're thrilled to hear that Tony and Mark provided you with a professional delivery experience. Your satisfaction is our top priority, and we're glad to have met your expectations. If you need anything else in the future, please don't hesitate to reach out.
Enjoy your new table!
Kind regards,
OKA
A special place in Tunbridge Wells
We have previously ordered online but have now discovered OKA in Hoopers, Tunbridge Wells. We were so pleased especially when Nawel Dahane spent time with us to select a feature lamp and shade for our home. Perfect! Thank you and also to all your colleagues. A lovely place to shop.
15 May 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear customer,
Thank you for your wonderful review!
We’re delighted to hear that you’ve discovered OKA in Hoopers, and had a great experience shopping with us. It’s fantastic to know that Nawel spent time with you to help select the perfect feature lamp and shade for your home. We’ll be sure to pass on your kind words to Nawel and the rest of our team.
We appreciate your support and look forward to welcoming you back to our lovely store soon!
Best regards,
OKA
Very disappointing customer service
We bought two Kirkwall leather chairs in October 2019. After only four years of occasional use, the leather on one of the seats has split, and we are frankly amazed at just how thin the leather is. We were told by the manager that our complaint would be referred to Customer Services, and their response was that we would need to employ a leather specialist. Subsequent visits to the Tunbridge Wells store have resulted in a very offhand response - we were told that four years is a long time in the life of a leather chair. A very helpful employee in the Bath store however, told us that these chairs ‘should last a lifetime’. We won’t be giving any further business to OKA.
We would reiterate that we bought 2 of the same chairs, treated them the same - kept out of direct sunlight and away from any heat source, used them equally (one does not get used more than the other) - one has performed satisfactorily as we would expect and one has not.
27 December 2023
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jonathan,
Thank you for sharing your feedback regarding your leather chairs. We value your input and the opportunity to address your concerns.
We understand your disappointment with the wear on one of your chairs after four years of use. It's important to clarify that leather, as a natural material, varies in durability and reaction to its environment. Factors such as direct sunlight, humidity, and frequency of use can significantly impact the appearance and longevity of leather furniture. Our Kirkwall chairs are crafted with quality materials and are designed to meet a high standard of durability and aesthetic appeal, under typical conditions and with proper care.
The varying advice you received reflects the subjective nature of what can be expected in terms of the lifespan of a leather product. "Lifetime" can vary greatly based on several external factors as previously mentioned. We strive to provide accurate and helpful information across all our stores and regret any confusion that may have been caused in this instance.
We are committed to customer satisfaction and the quality of our products. While we maintain that the issue you've encountered does not stem from a manufacturing defect, we are nonetheless eager to provide assistance and advice on how best to care for your leather furniture to enhance its durability and appearance.
Warm regards,
OKA
Positive Ecperience
On time delivery and friendly service from Lee & Graeme who delivered and installed furniture.
1 February 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Mark,
Thank you for your positive feedback! We're glad Lee and Graeme's on-time delivery and friendly service met your expectations. We'll share your kind words with them.
Looking forward to your next visit!
Kind regards,
OKA
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