We purchased some leather bar stools from Oka in Fenwicks in Newcastle in May 2026. We made a mistake in the colour we had chosen. Chris and colleagues were super helpful at the store in helping us... See more
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Location
Switch locationNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Bought this item at the department In Fenwick store, unfortunately not in their stock. They arranged delivery from the main warehouse at a fee. The item has beautiful craftsmanship. Buying it from th... See more
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All our purchases have now been delivered and they are wonderful. Delivery was perfect. Everything was carefully wrapped and delivered with care. From first purchase to final delivery it has been a... See more
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Prompt efficient service & they took their shoes off at the front door & took all the packaging away too
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Company details
Written by the company
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Contact info
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, United Kingdom
- 01916 911532
4.8
Excellent
51 reviews
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Great service
Great service. Izzy has been so helpful with all our purchases. All the staff have been most accommodating and the furniture and accessories are wonderful. Can’t wait to take delivery.
1 June 2026
Unprompted review
Reply from OKA - Newcastle
Dear Val
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Izzy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to the team.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Oka Newcastle 5 star service
What a truly great experience dealing with Annie and Chris in this wonderful section within Fenwicks at Newcastle. The service and genuine helpfulness is a breath of fresh air compared to the “robots” now doing customer facing roles. We bought a couple of items but could have happily bought more and will going forward. Brilliant service from start to finish.
31 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear David
Thank you for sharing such a lovely review. We’re delighted to hear you received such fantastic service from Chris and Annie at our Newcastle concession. It's wonderful to know that their expertise and dedication made your experience so enjoyable.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Annie at the Newcastle branch
Annie at the Newcastle branch handled my order efficiently and clearly in terms of when order would be received.
Very excited to receive my purchase!
31 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Janet
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from Annie in our Newcastle store and we hope that you love your purchase when you receive it.
Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
Annie went the extra mile to arrange…
Annie went the extra mile to arrange some wallpaper samples to be available in store for us to view. Her colleagues then assisted us in store over wallpaper sizing.
This resulted in a positive purchase as we love the paper now it is up.
Helpful staff at Newcastle OKA,
30 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Heather
We're so pleased to hear that you received such friendly and helpful service from Annie at our Newcastle store. It's wonderful to know that her dedication made your experience so enjoyable and we are thrilled that you are happy with your wallpaper.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Great help from Izzy in store today so…
Great help from Izzy in store today so professional and informative in her help
5 March 2026
Unprompted review
Reply from OKA - Newcastle
Dear Ssm
Thank you for your lovely feedback. We're so pleased to hear that you received such helpful and knowledgeable service from Izzy in our Newcastle store.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
We had great service from the Oka…
We had great service from the Oka concession in Fenwicks Newcastle. We dealt mostly with Izzy who was very helpful and patient. We had to make some changes and a return but all dealt with efficiently. Delivery and a return went smoothly.
13 May 2026
Reply from OKA - Newcastle
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that Izzy was able to assist with your order amendments and returns.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Reply from OKA - Newcastle
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying the style and comfort of your purchase and that you’re pleased with our products.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Great service
Chris at the Newcastle store gave good informative information and advice making our visit a success.
15 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Ray,
Thank you for your lovely review. We are delighted to hear that Chris at our Newcastle store provided helpful and informative advice and helped make your visit a success.
We will be sure to share your kind comments with Chris and the team.
Kind regards,
OKA
Oka Fenwick Newcastle
Absolutely fantastic service at Oka in Fenwick Newcastle. Such a beautiful brand. Highly recommend Chris who served us. Definitely worth a visit. We will be back!
13 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Charlotte
Thank you very much for your lovely review. We’re delighted to hear you received such fantastic service from Chris at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Chris's expertise made your experience so enjoyable.
Your feedback is greatly appreciated and will be happily shared and we look forward to welcoming you back soon.
Warm regards
OKA
An apology
I wrote a review about my experience with the company OKA in Fenwick department store.
Because of a misunderstanding, a message from the member of staff, I missed the call.
I want everyone to know that they were completely unaware that I don’t use voicemail.
The items I purchased were extremely well packaged and protected when delivered.
The customer service is exceptional.
The staff members were very friendly and helpful.
7 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Duncan
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store, and that your items arrived securely packaged.
Your feedback means a lot to us and we hope that you are happy with your purchase.
Warm regards
OKA
Chris and Izzy gave great customer service
Chris and Izzy were knowledgeable about Oka products and listened to my criteria for purchasing an armchair. I usually buy from Oka online but it was good to have an in-store interaction so I'll be popping in again. I also couldn't believe that my chair was delivered the next day.
30 April 2026
Unprompted review
Reply from OKA - Newcastle
Dear Genni
Thank you for your lovely feedback. We're delighted to hear that you had a pleasant visit to our Fenwicks Newcastle concession. It's wonderful to know that our team provided fantastic service and that your armchair was delivered so promptly.
We thank you for your support and hope that you will visit us again soon.
Kind regards
OKA
So well presented
So well presented. Just tempted me to look at more. Everything looks so stylish and put together. Which helped me see how the sofa would look - which was complete opposite to what I thought I wanted. Chris was extremely helpful in putting a look together for me. Sold!!!!
24 April 2026
Unprompted review
Reply from OKA - Newcastle
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Newcastle store, and we’ll be sure to pass your kind words on to Chris and the team.
It’s great to know you found inspiration during your visit, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful mirror
Beautiful mirror. Very helpful staff at Fenwick, Newcastle. Mirror arrived safely and we were kept informed of delivery. Great experience.
24 March 2026
Reply from OKA - Newcastle
Dear Suzanne
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that you are happy with your Mirror.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Exceptional Service from Izzy at Oka Fenwick Newcastle
I had a fantastic experience at Oka in Fenwick Newcastle thanks to Izzy. She was an absolute pleasure—so patient, kind, and genuinely helpful while I made my decisions. She even used AI to show me different styles, which made everything so much easier as I was quite indecisive. I spent nearly four hours in store and never once felt rushed. Such a lovely experience and truly exceptional service!
4 April 2026
Unprompted review
Reply from OKA - Newcastle
Dear Serene
We appreciate you sharing your wonderful experience at Fenwick Newcastle. We're so pleased to hear that Izzy was so patient and helpful during your visit and the AI assistance was beneficial.
Thank you for your positive feedback and we hope that you will visit us again soon.
Kind regards
OKA
Very helpful staff in Fenwick Newcastle…
Very helpful staff in Fenwick Newcastle quick delivery delighted with my purchase
18 March 2026
Reply from OKA - Newcastle
Dear Mrs Rogers
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that your delivery arrived promptly.
We are thrilled you are happy with your purchase and hope that you will visit us again soon.
Kind regards
OKA
Choosing cushions!
I’m trying to choose cushions & went into Oka Newcastle & saw Issy. She was exceptionally helpful making suggestions & showing me computer generated photos on the computer of how they would look on my sofa which was brilliant. I have been in previously looking at tables & Chris was excellent to do a great team in Fenwicks! Highly recommend.
30 March 2026
Unprompted review
Reply from OKA - Newcastle
Dear Susan
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Issy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to Chris, Issy and the wider team.
We truly appreciate your feedback and thank you for your support and recommendation, and hope that you will visit us again soon!
Warm regards
OKA
Girls in Newcastle fenwicks absolutely…
Girls in Newcastle fenwicks absolutely delightful . Nothing too much trouble!
22 March 2026
Reply from OKA - Newcastle
Dear Mrs Ciliberti,
Thank you for your lovely feedback. We’re so pleased to hear about your experience in our Newcastle Fenwick store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service with sofa purchase in…
Excellent service with sofa purchase in store and delivery too.
14 March 2026
Reply from OKA - Newcastle
Dear Adrienne,
Thank you for your kind review. We’re so pleased to hear everything went smoothly with your purchase and delivery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality rug
Viewed the item in Newcastle and follow up Customer service friendly and helpful, delivery was efficient with a choice of when to receive the item. THe quality of the rug is lovely although a little pricy compared to some similar items
10 March 2026
Reply from OKA - Newcastle
Dear Caron
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and our customer service team. We are delighted that delivery went smoothly and you are happy with your Rug.
Your feedback means a lot to us.
Best wishes
OKA
What’s not to like?!?!
What’s not to like? Great design and service. Don’t go anywhere else for home furnishings. Oh, the team are uber helpful too! You really can’t ask too much of them. Thanks Annie et al!
4 March 2026
Unprompted review
Reply from OKA - Newcastle
Dear Robert
We appreciate your fantastic feedback! We're delighted to hear that you enjoy our product designs, service, and the Newcastle team's helpfulness. It is always wonderful to know when our team create a positive and memorable experience.
Thank you for your continued support!
Warm regards
OKA
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