Eloise helped us put together the floral arrangement we purchased earlier. You can tell she genuinely loves what she does. Such a sweet and talented person!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first visit to the Marlow shop and also my first purchase from OKA. Very satisfied on both counts and the side table was exactly what I was looking for. Great in-store service as w... See more
Company replied
Pleased with the goods. Only disappointment was the carriage charge for a split delivery when the reason for this was that not all of the items were in stock for delivery. So either wait 8 weeks... See more
Company replied
The two girls in the Marlow shop were both absolutely brilliant! They were incredibly helpful and guided me through choosing the paintings. I also showed them a photo of the space where I was planning... See more
Company replied
Company details
Written by the company
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
Contact info
25-29 Spittal Street, SL7 3HJ, Marlow, United Kingdom
- +44 1628 481418
4.7
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was excellent
The service was excellent. The ladies were friendly and very helpful. We came home with some lovely soft furnishings and were interested in other items in the shop. We will definitely be back soon.
5 December 2025
Reply from OKA - Marlow
Dear Catherine
Thank you for your lovely review. It's wonderful to hear that your visit to our Marlow store was such a positive experience and that you received great service during your time there. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Susan
Thank you for your lovely review. We are delighted to hear how happy you are, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
I shopped at the Marlow store
I shopped at the Marlow store. Great service by one of the new members of staff. Good experience.
27 November 2025
Reply from OKA - Marlow
Dear Linda,
Thank you for your kind review. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received great service during your time there. Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Always prefer a physical shop to see…
Always prefer a physical shop to see and feel products. The service in the Marlow branch was good too, very helpful.
24 November 2025
Reply from OKA - Marlow
Dear Ms Ghauri
We're so glad to hear you had a positive experience on your recent visit to our Marlow store! It's wonderful to know our team was able to assist you in finding the perfect vase, and we're delighted that you enjoyed your visit.
Kind regards
OKA
FABULOUS SERVICE FROM MARLOW STORE
The mirror I wanted to purchase had sold out online but the Marlow store was showing as having one. They were so helpful on the phone and as I couldn’t get there for a couple of days said they would contact me if anyone else was interested. They also had to find out if I could purchase it and take it with me as would upset their display. They phoned me on morning of day I was going to the store to confirm they had it off display and I could take it. They even helped me get it into the car. Great service.
10 November 2025
Reply from OKA - Marlow
Dear Alison,
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provided such attentive and thoughtful service from start to finish. It’s wonderful to know that they went the extra mile to ensure you could purchase and collect your mirror with ease.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Mel,
Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience with our team in Marlow. Your kind words mean a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Jonathan and Cash very very helpful and…
Jonathan and Cash very very helpful and knowledgeable staff
2 November 2025
Reply from OKA - Marlow
Dear Mrs Van Der Pant,
Thank you for your kind feedback. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received such helpful and knowledgeable service. Your comments are greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Sharon,
Thank you for your review. We are delighted to hear that you received good service during your visit, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
Gorgeous things in the shop
Gorgeous things in the shop, purchased a lovely solid marble pear. Lady who served me delightful
21 October 2025
Reply from OKA - Marlow
Dear Eva,
Thank you for your lovely review. We are so pleased to hear that you enjoyed your visit to our Marlow store and found something special to take home. It’s wonderful to know our team made your experience so enjoyable.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful shop assistant
Very helpful shop assistant. Who spent time and got lots of fabrics for me to look at.
11 October 2025
Reply from OKA - Marlow
Dear Michaela,
Thank you for sharing your feedback. We are delighted to hear that you received such attentive and helpful service during your visit to our Marlow store. Taking the time to explore options and find the perfect pieces is an important part of the experience, and we are so pleased it was a positive one for you.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Paul and Beverley,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service from our Marlow team. Your kind words are greatly appreciated and will be shared with the store.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Micky,
Thank you for your kind review. We’re delighted to hear you received such professional and pleasant service from our Marlow team. Your feedback is greatly appreciated.
Kind regards,
OKA
Excellent service over the phone and i
Excellent service over the phone and i. Person
1 September 2025
Reply from OKA - Marlow
Dear Jenni,
Thank you for your kind review. We’re so pleased to hear you received excellent service both over the phone and in person from our Marlow team. Your feedback is greatly appreciated.
Kind regards,
OKA
Both assistance were very helpful
Both assistance were very helpful
and the lady who does interior design was great and helped me with some ideas. and showed me some pictures mirrors lamps that would match my space. Thank uou
26 August 2025
Reply from OKA - Marlow
Dear Jean,
Thank you for your lovely review. We’re so pleased to hear our Marlow team were so helpful and that our design specialist assisted you with great ideas and inspiration for your space. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Hydrangeas
I visited the shop to purchase a couple of hydrangeas flower stems for a display. Nice pleasant experience in the Marlow shop, the staff are always great. 4 stars due to the high price of OKAs flower stems and previous similar stems purchased a couple of years ago included leaves, not just the flower head.
2 August 2025
Reply from OKA - Marlow
Dear Ms Chapman,
Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to our Marlow store and received great service from the team. We appreciate your feedback regarding the hydrangea stems — we’ll be sure to share your comments with our product team for consideration.
Kind regards,
OKA
Vast range of good quality products…
Vast range of good quality products that you don’t see in most shops. Friendly and very helpful service.
1 August 2025
Reply from OKA - Marlow
Thank you for your lovely review. We’re delighted to hear you enjoyed exploring our wide range of unique, high-quality products and received such friendly and helpful service from our Marlow team. Your feedback means a great deal to us.
Kind regards,
OKA
Very Helpful and pleasant
Very Helpful and pleasant. Not at all pushy. (That would deter me from buying.) I bought what I wanted and I am very happy with my purchase. I will buy again!
5 August 2025
Reply from OKA - Marlow
Dear Josephine,
Thank you for your kind words. We’re so pleased to hear that our Marlow team made your shopping experience enjoyable and that you’re delighted with your purchase.
Kind regards,
OKA
Exceptional customer service at the OKA…
Exceptional customer service at the OKA Marlow branch—Eloise, you truly exceeded my expectations. Thank you for going above and beyond to secure the Narin Print wall art for me. Your professionalism and courtesy made the experience seamless and memorable
31 July 2025
Reply from OKA - Marlow
Dear Saly,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Eloise provided such exceptional service and made your experience in our Marlow store so memorable.
Kind regards,
OKA
Reply from OKA - Marlow
Dear Sharon,
Thank you for your kind review. We’re so pleased to hear that our Marlow team were so helpful during your visit.
Kind regards,
OKA
Colleagues in both Guildford and markow…
Colleagues in both Guildford and markow stores were more than helpful
They made me feel valued as a customer
17 July 2025
Reply from OKA - Marlow
Dear Lynne,
Thank you for sharing your lovely feedback. We’re so pleased to hear that both our Guildford and Marlow teams made you feel so valued and provided such helpful service.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.