My wife and I went shopping in Marlow on Saturday, never been in before. I was welcomed so warmly by Fiona and Katie even though it was very busy. They even offered a glass of champagne which was such... See more
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I ordered the Berstone armchair on 18th March and was informed at the time that it would not be available for about eight weeks so cannot review the product as it has yet to arrive. The staff were ver... See more
Company replied
We bought a sofa and two arm chairs from Oka in Marlow. The service in the store was truly excellent and the furniture is exactly what we hoped it would be. However the delivery process was the... See more
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I went into the Marlow store yesterday to enquire about some lamps. I received a warm welcome upon entering the store and when I enquired about some lamps, Katie was very helpful.
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Company details
Written by the company
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
Contact info
25-29 Spittal Street, SL7 3HJ, Marlow, United Kingdom
- +44 1628 481418
4.7
Excellent
101 reviews
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Excellent Customer Service with a smile
Beth and Eloise could not do enough to help us. Warm, friendly, professional with great knowledgeable of all the products in store. Thank you for the excellent service.
4 May 2026
Unprompted review
Reply from OKA - Marlow
Dear Gina
We appreciate you sharing your positive experience in our Marlow store. It's wonderful to hear that Eloise and Beth provided such helpful and knowledgeable service.
Thank you for sharing your feedback and we hope that you will visit us again soon.
Kind regards
OKA
My wife and I went shopping in Marlow…
My wife and I went shopping in Marlow on Saturday, never been in before. I was welcomed so warmly by Fiona and Katie even though it was very busy. They even offered a glass of champagne which was such an a lovely thing. I’m assuming this isn’t all the time however it has definitely made us wanting to keep going back.
2 May 2026
Unprompted review
Reply from OKA - Marlow
Dear Brian
Thank you for your lovely review. We’re delighted to hear that you and your wife had such a positive experience with our Marlow store, and that you received such great service from Fiona and Katie and enjoyed your complimentary champagne.
Your feedback means a lot to us and we look forward to welcoming you back.
Kind regards
OKA
I went into the Marlow store today to…
I went into the Marlow store yesterday to enquire about some lamps. I received a warm welcome upon entering the store and when I enquired about some lamps, Katie was very helpful.
28 April 2026
Unprompted review
Reply from OKA - Marlow
Dear Rosie
We appreciate you sharing your positive experience in our Marlow store. It’s wonderful to know you felt so well looked after, and received such helpful and knowledgeable service from Katie.
Your feedback means a lot to us and we hope to welcome you back soon.
Kind regards
OKA
Long lead time.
I ordered the Berstone armchair on 18th March and was informed at the time that it would not be available for about eight weeks so cannot review the product as it has yet to arrive. The staff were very pleasant and helpful although I think the company charging £95 for delivery is excessive.
18 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Ms Powell,
Thank you for your review. We are pleased to hear that you found our Marlow team helpful, though we are sorry to read your concerns regarding the lead time and delivery charge.
We appreciate that waiting for an item can be frustrating, and we hope it will be worth the wait once it arrives. Your feedback regarding delivery costs has been shared with the relevant teams for review.
Kind regards,
OKA
Great service from Marlow but poor delivery
We bought a sofa and two arm chairs from Oka in Marlow. The service in the store was truly excellent and the furniture is exactly what we hoped it would be.
However the delivery process was the opposite. AIT the delivery contractor used by OKA were meant to deliver the three items of furniture together. They didn’t. On the first delivery the sofa wasn’t on the van. Following interventions by OKA Marlow the sofa was delivered separately but the delivery crew of three people refused to carry it up the stairs. They drove away with the sofa and showed no interest in trying to find a solution..
OKA then arranged for a different company to do the delivery which the two people from that company did with good humour and remarkable ease.
Throughout this process Katie and Eloise at Marlow have been brilliant and Katie went out of her way to fix the problem with delivery.
2 April 2026
Unprompted review
Reply from OKA - Marlow
Dear Chris,
Thank you for your review. We are delighted to hear that you had such a positive experience with our Marlow store team and that you are pleased with your furniture.
We are sorry, however, to read about the issues you encountered with the delivery. We appreciate how frustrating this must have been and regret that the initial experience did not meet expectations.
We are pleased that the matter was ultimately resolved and that the final delivery was completed successfully. Your feedback regarding the delivery experience has been shared with the relevant teams for review.
Kind regards,
OKA
Fantastic team and customer service
Katie and the team have been fantastic in servicing, delivering and providing expert advice for our furniture requirements. We’ve been delighted with the products and would highly recommend them going forward.
18 April 2026
Unprompted review
Reply from OKA - Marlow
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear about your experience with Katie and the Marlow team, and we’ll be sure to pass your comments on to them.
It’s wonderful to know you’re so pleased with your purchases, and we truly appreciate your recommendation. We hope to welcome you back again soon.
Kind regards,
OKA
Great customer experience
Great customer experience
My friend spotted the rug we wanted in the Marlow store, it was reduced. I called up and Kate did the rest. So easy, it was delivered a few days later and looks great in our house.
4 April 2026
Unprompted review
Reply from OKA - Marlow
Dear Customer,
Thank you for your lovely feedback. We’re so pleased to hear how smoothly everything came together, and we’ll be sure to pass your kind words on to Kate and the Marlow team.
It’s wonderful to know your new rug looks great in your home, and we hope to welcome you back again soon.
Kind regards,
OKA
Sales assistant very helpful in shop.
27 March 2026
Reply from OKA - Marlow
Dear Katherine,
Thank you for your kind review. We’re so pleased to hear about your visit to our Marlow store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Five stars for OKA in Marlow
Really enjoyed visiting OKA in Marlow. We picked up some painted wooden coasters and a set of ceramic tea cups, and both look and feel beautifully made. The shop is bright and welcoming, and the team were very friendly and helpful.
3 April 2026
Reply from OKA - Marlow
Dear Robert
We're delighted you enjoyed your visit to our Marlow store and our team left such a positive impression. It's wonderful to hear that you are happy with you new coasters and tea cups.
Your feedback means a lot to us and we hope to welcome you back soon.
Kind regards
OKA
Excellent customer service
Just purchased a lampshade from your Marlow store. Eloise went above and beyond with amazing customer service. Thank you. 🙏
31 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Judy
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service on your recent visit to our Marlow store.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Exceptional Service at OKA Marlow
Exceptional Service at OKA Marlow
I love the OKA collection—kudos to the entire design team for such a beautiful range of pieces.
I recently visited the OKA Marlow store and had a truly amazing experience. I was searching for a specific chandelier, and Gina went above and beyond to ensure I found exactly what I was looking for. She went the extra mile, contacting multiple other OKA locations to track it down for me.
Why I recommend OKA Marlow:
Proactive Staff: Gina’s dedication turned a potentially difficult search into a seamless purchase.
Customer Care: They truly value the client experience.
I highly recommend OKA to anyone looking for quality pieces and top-tier service. Thank you, Gina!
29 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Rohan
We're happy to hear that you love the OKA collection and had an amazing experience at our Marlow store. We appreciate you highlighting Gina's dedication to customer care, it's wonderful to know that she went above and beyond to help you find the perfect chandelier.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Service was great and staff helpful
17 March 2026
Reply from OKA - Marlow
Dear Jessie,
Thank you for your kind review. We’re so pleased to hear about your visit to our Marlow store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Very smooth telephone order via Oka…
Very smooth telephone order via Oka Marlow.
I spoke to Eloise, who knew precisely which cushion covers I wanted, and promptly arranged the whole thing.
When there was subsequently a slight issue with the carrier, by which time Eloise herself was on leave, the matter was resolved with incredible speed by the team. I was kept informed throughout and by the time Eloise herself was back and checked in with me, everything was safely under wraps.
Many thanks to Eloise and Beth. Another delightful experience with Oka!
19 March 2026
Reply from OKA - Marlow
Dar Mrs Leigh
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with our Marlow store and that you received great service from Eloise and Beth, and we hope that you are happy with your cushion covers.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Love Oka for its design choices
Love Oka for its design choices. Great customer service. Kind and attentive assistants
4 March 2026
Reply from OKA - Marlow
Dear Happy Customer
Thank you for taking the time to share your review. We’re delighted to hear that our team in Marlow provided such attentive and thoughtful service, and wonderful to know that you appreciate our design choices.
Your feedback is truly appreciated, and we hope you will visit us again soon.
Kind regards,
OKA
Excellent customer service in OKA
Excellent customer service in OKA. Very friendly and professional service helping me choose a floor lamp and trying different lamp shades. Eloise & Beth were fantastic helping move the floor lamp to a sofa style I previously bought in the shop which helped greatly for making a decision to buy. They packaged up the item well for me to take home. The next day , I was so delighted with my beautiful floor lamp&shade I came to buy matching table shades and Katie &Fiona were very helpful and friendly helping me find the right size, colour and doing a part order online.
20 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Birgitte,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visits to our Marlow store, and we’ll be sure to pass your kind feedback on to Eloise, Beth, Katie, Fiona and the team.
It’s wonderful to know you felt so well supported throughout, and we hope you enjoy your beautiful new pieces in your home. We look forward to welcoming you back again soon.
Kind regards,
OKA
In store experience was fantastic
In store experience was fantastic . Staff in Marlow could not have been more helpful. However I paid £35 for delivery within a particular time window with no explanation or pre warning from the courier . We are however delighted with the product .
11 March 2026
Reply from OKA - Marlow
Dear Margaret,
Thank you for your review. We are delighted to hear that you had a fantastic experience in our Marlow store and that you are pleased with your purchase.
We are sorry, however, to read about your delivery experience and the lack of communication regarding the time window. While a tracking link is typically shared by our delivery partner ahead of delivery to allow customers to follow the driver on the day, we will review this further to understand what may have happened in your case.
Your feedback will be shared with the relevant teams as we continue to improve our delivery experience.
Kind regards,
OKA
Eloise couldn’t be any more helpful in…
Eloise couldn’t be any more helpful in Marlow. Always a magical experience!
18 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Neil
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service and that you always have a positive experience in our Marlow store.
We truly appreciate your feedback and thank you for choosing to shop with us. We hope that you will visit us again soon!
Kind regards
OKA
Had such a great experience at Oka…
Had such a great experience at Oka Marlow! The service was amazing from start to finish the staff were so friendly, attentive and really made us feel welcome. It’s clear they genuinely care about their customers. Would definitely recommend and can’t wait to come back!
11 March 2026
Unprompted review
Reply from OKA - Marlow
Dear Rachele,
Thank you for taking the time to share your lovely review. We’re so pleased to hear about your experience in our Marlow store, and your kind feedback will be shared with the team. It’s wonderful to know you felt so well looked after, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Fiona
I recently purchased dining room chairs from OKA and wanted to share how wonderful Fiona was throughout the experience.
Fiona was incredibly friendly and approachable. She took the time to talk us through the different options and offered helpful advice.
What really stood out was her thoughtful follow-up email afterwards. It showed genuine care in making sure we were happy with our purchase.
Thank you, Fiona!
Danielle x
27 February 2026
Unprompted review
Reply from OKA - Marlow
Dear Danielle
We're so happy to hear that your experience with our Marlow store has been so positive. Your kind words about Fiona mean a lot, it is wonderful to know she was able to assist with your purchase and provide the level of service we strive to deliver.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Marlow is the place to go
Oka Marlow is the place to go, the store looked amazing and the staff just go above and beyond at all times.
28 February 2026
Unprompted review
Reply from OKA - Marlow
Dear Kimberly
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
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