OKA - Harrogate Reviews 255

TrustScore 5 out of 5

4.8

9 West Park, HG1 1BL Harrogate, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Without a doubt, when we visited Oka in Harrogate,last weekend, the one thing that made our experience so amazing, was Sam. She couldn’t have done anymore to help us. She took the time to find out wha... See more

Company replied

Rated 4 out of 5 stars

Staff were friendly, the store was a pleasure to walk around. However, we wanted to buy what we thought were 3 cushions oy to find that we were actually buying 3 cushion covers.The pads were priced s... See more

Company replied

Rated 5 out of 5 stars

We have been shopping in the Harrogate store for years and always receive a friendly welcome. The staff are all friendly, professional and helpful. Particularly Emma, Fleur, Carole Zoe and not f... See more

Company replied

Rated 4 out of 5 stars

The customer care and advice was brilliant, thank you Emma. What let the company down a star was the delivery men, drove as fast as they could to turn around in our drive, felt like they hurled the... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Oka in Harrogate is a lovely store with…

Oka in Harrogate is a lovely store with a great range of products to view, helpful staff and many things to tempt you at various different price points.

10 January 2026
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Earnie,

Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very friendly environment and efficient…

Very friendly environment and efficient service .

7 January 2026
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Susan,

Thank you for taking the time to leave your review. We really appreciate you sharing your experience and are pleased you enjoyed your visit to our Harrogate store.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 4 out of 5 stars

On the Whole Good

On the While Good
After a bit of a discussion about whether a refund could be given on a faulty cushion cover, I found the sales lady to be very helpful and informative as she presented lots of different options.

The returns policy is not great though.As the manager was in a meeting I was initially told to contact customer service. I bought the cover from the shop.

6 January 2026
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Amanda

Thank you for your review. We're so pleased to hear that our Interior Sales Advisor was helpful in resolving the problem with your faulty cushion cover, and we will review our return policy communication to improve clarity and avoid confusion for in-store purchases.

We truly appreciate your feedback and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff .
Store looked good post Christmas and Sale was still on .

5 January 2026
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Mrs Reeves-Fitton,

Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed your visit to our Harrogate store and appreciate you letting us know.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Team always very pleasant

Team always very pleasant - a great brand!

24 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Austen,

Thank you for taking the time to leave your review. We really appreciate your kind feedback and are pleased you had a positive experience with our Harrogate team.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent Shopping Experience

Very helpful staff and beautiful products; good sale bargains too!

24 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Lesley,

Thank you for taking the time to leave your review. We’re pleased to hear that you had a positive experience during your visit and appreciate you sharing your feedback with us.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very friendly and knowledgeable staff…

Very friendly and knowledgeable staff and lovely products

19 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Hanabana

Thank you for taking the time to leave such a warm review. We’re delighted to know that your recent experience in our Harrogate store was an enjoyable one and that you felt well supported during your visit. We’re are grateful for your continued loyalty and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very helpful store staff (particularly…

Very helpful store staff (particularly Freya in Harrogate) who are always good at finding creative solutions.

19 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Ms Hay

Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.

We appreciate your feedback and hope you will visit us again soon.

Best regards
OKA

Rated 5 out of 5 stars

Friendly helpful staff

15 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Lisa

Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 4 out of 5 stars

Very helpful staff and just walked into…

Very helpful staff and just walked into a beautiful festive showroom...

11 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear John

Thank you for your kind words. We’re delighted to hear that you had such a positive experience at our Harrogate store. It’s wonderful to know our team made you feel welcome, and you enjoyed the festive atmosphere.

We truly appreciate your feedback and hope that you will visit again soon!

Kind regards
OKA

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service. Beautiful lampshades!

11 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Alan

Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we are pleased that you love your lampshades.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent products and customer service

I’ve bought some lovely pieces of furniture and soft furnishings from the Harrogate Oka store recently and over the last couple of years. I am delighted with how they have added another level of style and quality to my home.
The staff in the Harrogate store are all approachable, friendly and helpful, particularly Zoe, who has gone out of her way to help me achieve the look I want.
Zoe has been so supportive, putting together design ideas without any pressure at all. I have felt comfortable in taking my time and, as a result, I am delighted with the comfort and look of my home.

9 December 2025
Unprompted review
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Karen,

Thank you for taking the time to share such a thoughtful review. We truly appreciate your kind feedback, and we’ll make sure your comments are passed on to Zoe and the Harrogate team. We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Brilliant staff at the Harrogate store…

All the staff brilliant at the Harrogate branch and it’s always a pleasure to spend time in this beautiful furniture store.

8 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Sally,

Thank you so much for taking the time to share your review. It’s great to hear how much you enjoy visiting our Harrogate store, and we’ll make sure the team sees your kind words. We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Bespoke shopping every time.

First class and attractive merchandise, excellent personal attention from staff.....in one word...."Faultless"
I love your Christmas Tree x

5 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Lesley

Thank you for your kind words. We’re delighted to hear that you had such a positive experience at our Harrogate store. It’s wonderful to know our team made you feel welcome, and your shopping experience was such a pleasure.

We truly appreciate your feedback and are so glad you love our Christmas tree!

Warm regards,
OKA

Rated 5 out of 5 stars

Beautiful cushions !

28 November 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Jean

Thank you for your lovely review. We’re so pleased that our Harrogate team made your visit enjoyable, and we hope that you you love your new cushions.

Kind regards,
OKA

Rated 4 out of 5 stars

Excellent Customer service at the Harrogate store…

Customer service at the Harrogate store was really good as usual and some good advice thank you

27 November 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Customer

Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.

Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.

Warm regards,
OKA

Rated 5 out of 5 stars

Excellent service and quality products

Excellent service from your most enthusiastic and helpful staff. Your products are absolute top quality.

3 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Ian,

Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience at our Harrogate store and that you continue to enjoy the quality of our products. Your kind feedback means a great deal to us.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Good customer service

The lady who assisted me was very informative and helpful

2 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Beverley,

Thank you for your kind review. We’re delighted to hear that you received helpful and informative service during your visit to our Harrogate store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Emma was very helpful

Emma was very helpful, polite and cheerful.

1 December 2025
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Simon,

Thank you for your kind review. We’re delighted to hear that your experience at our Harrogate store was such a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Another great experience at OKA Harrogate

Excellent and friendly help from Carole choosing some new lamps. She knows exactly what will work well in your home!

29 November 2025
Unprompted review
OKA - Harrogate logo

Reply from OKA - Harrogate

Dear Kirsty,

Thank you for your lovely review. We’re delighted to hear that your recent visit to our Harrogate store was such a positive experience. It’s wonderful to know the guidance you received helped you feel confident in your choices.

We truly appreciate your feedback and look forward to welcoming you back again soon.

Kind regards,
OKA

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