Oh Sew Crafty Reviews 

Ordered some beads from their website. I chose metal beads from the colour drop down menu but was sent gin metal coloured beads, which were nothing like the original website photo I had used to order. I wrote to them but they said I had been sent the right order and initially refused to refund. I quoted the Sale of Goods Act 2015 as the product was not as advertised as the description was incorrect. If I pay for postage back to them they will refund less a 10% admin charge! It’s not worth sending them back and they bank on this to keep your money.

Oh Sew Crafty saved the day again! Brilliant customer service, brilliant prices and fabrics to die for. I made 4 Christmas sacks as last minute gifts and Oh Sew Crafty helped me out - very quick delivery, the cuddle fleece was lovely and soft and the sacks were a sight to behold- Thankyou

I have used Oh Sew crafty before and found them quick and efficient.This time I was caught out by their small print about more than one order of a piece of fabric being cut in a continuous piece. I ordered as 2 separate items, a fat quarter and half a meter of the same fabric - and was sent, uncut, half a meter + a thin(or long) quarter. They do not even sell long quarters, and as fabric is not pastry there is no way I have been given what I ordered
The person on the phone said I could send it back and reorder. She was adamant however that I should have known from the website. I’d already paid postage once so do not want to pay 2 more lots.
I wrote a review for their site saying how disappointed I was and this has disappeared into ‘moderation’ - their reviews there are all very positive.
It is depressing that they are prepared to lose good will over the length of a fat quarter- or in fact half a fat quarter!
Needless to say I shan’t use them again

Amazing customer service, contacted me to let me know one of my fabrics was out of stock and agreed to a refund straight away. Very friendly.
Top quality fabric for great prices, will be shopping again

Constantly getting orders wrong, wrong fabrics get sent out and customer service agents have the WORST attitude. So utterly dismissive and unwilling to compromise, and completely unapologetic when they make mistakes.

I used to sing this company’s praises to my fellow crafting friends but now I’ll definitely be urging them to shop elsewhere.

Further update. I wrote this review on 27th September 2024. The company responded to this review today...2nd March 2025. My comments stand.
Update. I've just had a response to my email re their shoddy fabric and apparently, as well as being expected to pay the return postage for something that isn't fit for purpose, there will be a 10% ' restocking' fee taken off the refund.
Don't touch this company with a 20ft pole. They are dishonest

This is the second order I've placed with them. In the first one, an item was missing. It was one fat quarter of fabric. I let it go because I didn't realise until I checked the order a while later.
This time, the fabric was just appalling quality and not as described, or fit for purpose. When I contacted them, they said that I could return it but would have to pay the postage because they ' didn't know what customers expectations of the product were'. It was described as brushed cotton and in the description, it said that it was suitable for making pyjamas. I bought it to make pyjamas...that was my expectation of the fabric.
Just beware when ordering from this company. It's not good value if you have to throw it in the bin

Still a dreadful website, no idea how anyone actually gets to order anything. Slow, continual freezing, utter waste of trying to see range of goods. Judging by the reviews, seems I don’t need to bother anyway.

I spoke with Kim who was really helpful. I ordered in the afternoon some fabric to make some toys for my dogs birthday, and it arrived within 24 hrs and is exaclty what i needed. Thank you so much

I placed an order yesterday for swimsuit lining mesh and it arrived this morning!
Great quality and exactly what I ordered.
Thank you

Placed an order for vinyl and waterproof canvas. They rang to check the order which was lovely of them.

Speedy delivery. The only reason I have not rated a 5 was that the waterproof canvas was folded with has left cracks in the material on the back. Lukily it is for a linning so will not show.

But thank you for being so lovely on the phone. Apart from the cracking I am delighted with my order. The material was also was true to colour

I have ordered from Oh Sew Crafty several times and each time the service has been impeccable. Yesterday due to a family emergency I needed fabric delivery expedited and they were quick to help and efficient and I have the fabric today. Highly recommend.

Ive ordered online twice, approx 6 months apart and both times the order arrived the very next day, it was as if it was sent before I even knew what I wanted! 🤣🤣 very impressed, great value and quality fabric, thank you.

A hidden gem for those seeking out a vast variety and choice of fabrics at very reasonable prices. Just make sure you give yourself plenty of time to browse as there is so much fabric / wool/ haberdashery to see you could be there for quite some time .
Helpful staff always at hand if you are looking for something specific or can’t find what you want.
A trip here is a must for craft enthusiasts, you won’t be disappointed.
Now living in Somerset, I still made the trip back up to Kidderminster to buy my Christmas fabric, the choice was fantastic.

Received blatant faulty wool (nothing like the rest of order) Refused to accept, several emails later I even offered to pay for a new one so I could complete my project but they then insisted on £4 postage for 1 ball of wool. Awful customer service, avoid!!

Wouldn't recommend this company as ordered a children's knitting pattern 5 weeks ago and I'm still waiting on it. Tried to contact company by email but got no answer. Very disappointed as it was a beautiful pattern

Ordered grey boucle fleece online around 10.30am 26/07/23. It was delivered at 9.50am on 27/07/23.
Product is exactly what I wanted. Delivery was unbelievably fast. VERY IMPRESSED!

The shop is packed to the rafters with fabric, sewing essentials and wool. I visited with two friends today for what we thought would a chance to purchase fabric for our projects.
The music playing was deafening, when we mentioned it to one of the surly, overly busy young men. He said he couldn’t hear it. I questioned why it was playing if he couldn’t hear it, as it certainly wasn’t for the customers.
Having chosen items I took them to the desk to continue with my search. He told me to put my fabrics ‘down there’ pointing to the floor. I said I didn’t want to put them on the floor. No response..The staff are not interested in walk in customers. We were totally ignored. At the prices you charge one would expect much better service.
My friends decided they didn’t want to stay as the staff were so rude. I paid for my items and we left.
You’ve lost a long standing on line customer, potentially two new ones. I will be encouraging my sewing class members not to use your company too.

Didnt send me what I ordered, replaced it with something else without consulting me. No real complaints procedure, just email, and wait.......because they dont answer the phone

This is the first order I placed and definitely the last. I wouldn't be writing this if their customer service was good. I received vinyl material which was packed by folding many times and as it took 5 days to arrive by royal mail it was really badly creased and unusable for what I needed. Their staff said as it was not faulty no refund could be issued for me to return it. I gave them advice to inform their customers of how they package material but I was given a statement from the manager who said I was the only one who complained about them!

Do not waste your money as I have. Appalling customer service and have no respect for the material or how the end user is using it.

Ordered a couple of fat quarters online,really surprised when they arrived the next day,they are exactly as I hoped they would be,very happy with fabric,will buy from them again if I ever need anymore