Ogaan Reviews 

Subject: Frustrating Order Experience at OGAAN , Malcha Marg
Dear Ogaan Customer Service,
I am writing to express my extreme disappointment regarding my order placed in the first of June 23 , 4 months ago for a pair of slippers. I have patiently waited for the shipment that was to arrive in 1 week and believed in stores promises of imminent shipment. Unfortunately, my patience has been in vain as I still haven't received the product.
On reminding them about 2 weeks ago I was told the order was lying with the store & that my order would be shipped within a week, which has long passed. To my shock, your store now informs me that my order has been sold, and I will need to wait even longer for another pair to be ordered.
This entire experience reflects a severe lack of professionalism and customer service. I trusted your store with my order and have been let down at every turn. On asking the store to refund the amount they said they would do the order in another week .
I hope you take this feedback seriously and work to improve your order handling processes to prevent such experiences in the future.
Sincerely,
Ritu jhingan

I bought a dress for an event with few days to spare. Not only did they provide extensive assistance via WhatsApp, they explained the process and delivered almost a week before the expected time. I live in Mexico. They are supportive great and prompt to answer. The dress is beautiful, the measures are correct, as outlined in the site, the fabric is lavish and it looks as pretty as the pictures. Very advisable to shop here.

Dear Team,

As there is no review below 1, hence bound to give 1 star. Worst customer service experience and product delivery I have ever seen during this digital world. To deliver a product they have taken more than 50days. Most importantly, as long as there is no follow up from customers , they won't respond your query. Though they have started the business . but don't know how to run it. Keep working with customer satisfaction, otherwise you will vanish from the market like other start ups. Thanks.

Very bad experience with the Ogaan online service. Better to buy direct from the designer. They mess up with the customisation. The sales team give you 24/7 service just till you have paid, after that they do not follow up and just give false promises. Will never do online shopping with Ogaan again.

Ordered an outfit for Diwali 2022, was going to take 10 days to make and ship by 10th Oct. On 20th Oct, they informed me, it had to remade and would take 3 more weeks. After which I had to cancel - they confirmed sending out refund on 27th Oct. Which I didn’t receive till Jan only after I chased!!!

WhatsApp service takes ages to reply and overall very disappointing especially since everyone knows they over charge and might be easier to contact the designer directly if possible or look for alternatives.

I had a last minute party invite and nervously bought some outfits from Ogaan but was delighted beyond expectations the items arrived within 2 days and quality of the garments was superb. Thank you for the top notch service Ogaan.