Ordered 20 Inch Tournament Folding Mahogany Maple Chess Set, arrived promptly however with slight defect. Replacement arrived quickly, very, very satisfied with the speed of communication a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Company details
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
473 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Quality Chess Set
Lovely chess set. Quality pieces with a nice feel and magnetic board works well. All in all good value.
26 August 2024
Reply from OfficialStaunton
Great to hear you're happy with the set! The magnetic board is a great touch for convenience. Enjoy your games, and thanks for your support!
– Carl at Official Staunton
Fabulous Quality Pieces
Arrived well in time, very well packaged and fantastic quality. Worth every penny. Doubt if my chess will be any better, but at least it’ll look good.
3 August 2024
Reply from OfficialStaunton
Glad to hear you’re pleased with the quality! A great-looking set is half the battle—now just a few good moves, and you’re all set. Enjoy your games, and thanks for choosing us!
– Carl at Official Staunton
Bought as a present to my partner
Bought as a present to my partner. He was impressed with my choice 👌
Very good quality.
Thank you
31 July 2024
Reply from OfficialStaunton
Sounds like you made an excellent choice! 👌 So glad your partner was impressed and that you're happy with the quality. Thanks for choosing us!
– Carl at Official Staunton
Check this out mate - excellent company …
Absolutely excellent service and high quality product - this company deserves to succeed.
Would highly recommend.
9 August 2024
Unprompted review
Reply from OfficialStaunton
Ah, I see what you did there—nice one! 😄
"Check this out"—love the pun! ♟️ Really appreciate your kind words and support. Glad you're happy with the service and quality. Thanks for the recommendation!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you're happy with the quality! Thanks for your support.
– Carl at Official Staunton
Great Product, Great Service
Ordered a chess set for my grandson for his 21st birthday and the board arrived damaged. Emailed the company to report the issue on a Sunday, got a reply the same Sunday and new chess board shipped directly to my Grandson on Monday. Great Customer Service.
31 July 2024
Reply from OfficialStaunton
So sorry the board arrived damaged, but really glad we could sort it quickly for you! We always strive to make things right, and it’s great to hear your grandson received the replacement so fast. Hope he loves his new chess set and has many years of enjoyment with it.
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you're happy with the quality and packaging! We’d love to have you back anytime. Thanks for your support!
– Carl at Official Staunton
Good quality chess pieces
Order arrived in time as advertised, good quality chess pieces. I give 4 stars because black pieces are not well polished and look faded.
31 July 2024
Reply from OfficialStaunton
Thanks for your honest feedback! Glad you’re happy with the quality overall, but sorry to hear the black pieces didn’t meet expectations. We always aim for the best finish, so if you need any assistance, feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Great chess set
I bought the cheapest wooden chess set and it's perfect. Great quality work. Pleasure just to look at it. Good customer service contact and quick delivery
25 July 2024
Reply from OfficialStaunton
Glad to hear you’re happy with your set! Even the simplest wooden sets can be a joy to own and play with. Thanks for your support, and enjoy your games!
– Carl at Official Staunton
Unbelievable good service
The service this company delivers is simply amazing.
I had an issue with a piece, and they helped out better than I could ask for!
Thank you very much!!
The chess pieces and board are amazing.
I'm very happy
5 August 2024
Unprompted review
Reply from OfficialStaunton
Really appreciate your kind words! We’re always happy to help and make sure everything is just right. So glad you love your chess set—enjoy every game!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you had a smooth experience! Thanks for your support, and enjoy your new chess board carrier.
– Carl at Official Staunton
Excellent chess set
Excellent chess set , quick delivery .
Only reason it’s 4 star is it’s advertised as 20” but turned out to be 19”
8 July 2024
Reply from OfficialStaunton
Thanks for your feedback! We're glad you're happy with the chess set and delivery. Apologies for the size discrepancy—if there’s anything we can do to help, please feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Highly recommend. Chess sets of the highest quality.
Very easy website to navigate. Images on website accurately match delivered product. The product is stunning, finished to the highest standards. I can confidently recommend the manufacturer and website. Very fast delivery. This chess set will be cherished by our family for decades to come. Thank you Staunton.
2 July 2024
Reply from OfficialStaunton
Thank you so much for your incredible review! We’re thrilled that you’re happy with your chess set and the service. It means a lot to hear that it will be cherished by your family for years to come. Enjoy many memorable games ahead, and thanks for recommending us!
– Carl at Official Staunton
Reply from OfficialStaunton
What a great retirement gift! So glad to hear you’re happy with the quality and fast delivery. Thanks for your support, and enjoy the set!
– Carl at Official Staunton
Amazing customer service
27 June 2024
Reply from OfficialStaunton
Thanks so much! We’re thrilled to hear you had a great experience with our service. If you need anything else, don’t hesitate to reach out!
– Carl at Official Staunton
Absolutely love this chess set
Absolutely love this chess set. Very well made and the perfect size!
26 June 2024
Reply from OfficialStaunton
So happy to hear you love the set! It’s great to know it’s just the right size for you. Enjoy many great games ahead!
– Carl at Official Staunton
Great chess set very happy!
25 June 2024
Reply from OfficialStaunton
So glad to hear you love the chess set! It’s great to know it’s the perfect fit for you. Enjoy many wonderful games ahead!
– Carl at Official Staunton
Refreshing customer service!
The website was easy to navigate, I ordered the items and they were dispatched and delivered swiftly and well packaged. The items themselves were of great quality and well made, unfortunately one of the pieces was damaged but the customer service was second to none and the new piece was with me within 48 hours, best service I have received for some time!
9 June 2024
Reply from OfficialStaunton
Thank you for your wonderful review! We're so glad the customer service made a positive impact and that we could resolve the issue quickly. It’s great to hear you’re happy with the quality of your set. Thanks again for choosing us, and we’re here if you need anything else!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you’re happy with the quality and delivery speed! Thanks for your support, and enjoy your chess set!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear everything went smoothly! Thanks for your feedback, and enjoy your chess set!
– Carl at Official Staunton
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