I received my shipment of tablets in a timely manner, but on consulting with my dr he didn’t have the knowledge on this product so couldn’t approve it for me. I was able to contact Purelia with ease... See more
Company replied
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See what reviewers are saying
I recently had an issue that I needed help with. So I emailed customer support and was very quickly responded to by a person named Nica. This person was real and listened to my problem and was able t... See more
Company replied
I had concerns about my order and status of shipping/delivery. A gentleman named Tom responded to my email inquiry pretty quickly after I shared my message. Tom’s response and assistance was very... See more
Company replied
Had a problem with my charge and question about pausing subscription since I ordered multiple bottles..I reached out and Anna responded immediately..she was able to clear up any confusion and resolve... See more
Company replied
4.7
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They handled my concern with care
They handled my concern with care, understanding, & grace!! I’ll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank y’all so much.
2 September 2026
Unprompted review
Reply from Purelia
Hi Brandon,
We truly appreciate your trust and are glad our team handled your concern with the care, understanding, and grace you deserved. Thank you!
Warm Regards,
The Purelia Team
Tom went over and above my expectations…
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
1 September 2026
Unprompted review
Reply from Purelia
Hi,
Thank you for sharing this during such a difficult time. We’re deeply sorry for your losses and grateful that Tom’s kindness helped make things a little easier.
Warm Regards,
The Purelia Team
Anna assisted me in getting a…
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
31 August 2026
Unprompted review
Reply from Purelia
Hi Joann,
We’re pleased Anna made replacing your broken bottle quick, easy, and professional. Thank you!
Warm Regards,
The Purelia Team
A hiccup, fixed ASAP!
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
31 August 2026
Unprompted review
Reply from Purelia
Hi John,
Thank you for giving us the opportunity to make things right. We’re very sorry your first order arrived with a broken bottle. We’re glad Anna responded with genuine care and arranged a solution immediately. We’ve heard your feedback and will continue working to improve how our orders are packed and delivered.
Warm regards,
The Purelia Team
Even though Purelia didn't work for me
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
31 August 2026
Unprompted review
Reply from Purelia
Hi Teri,
Thank you for your thoughtful review. We’re sorry Purelia wasn’t the right fit for you, but we’re pleased Trish listened with understanding and handled your refund promptly. We value honest feedback like yours and will continue using it to improve our customers’ experience.
Warm regards,
The Purelia Team
Reply from Purelia
Hi Patricia,
We’re happy Richmond took great care of you, and we’ll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
30 August 2026
Unprompted review
Reply from Purelia
Hi Laurie,
It’s wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch Customer…
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
9 August 2026
Unprompted review
Reply from Purelia
Hi Heather,
Thank you for sharing your experience. We’re sorry the accidental subscription caused concern, but we’re glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
4 August 2026
Unprompted review
Reply from Purelia
Hi Carli M.,
We’re so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
Eria responded quickly and efficiently…
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
28 August 2026
Unprompted review
Reply from Purelia
Hi Lauren,
We’re delighted that Erla responded quickly and resolved your concern to your satisfaction. We’ll be sure to share your kind words with her. Thank you!
Warm Regards,
The Purelia Team
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