Official London Theatre  Reviews 

Had an issue as I booked wrong row tickets.
Amy contacted the theatre for me and they agreed I could swap the tickets for the ones I meant to book!
All very smooth, and received a refund for the wrong tickets within days.
Excellent customer service.

I booked tickets for a show my daughter was desperate to see, but she then broke her leg and we thought we might not be able to go due to accessibility issues.
However, Amy could not have been more helpful and accommodating and was able to change our tickets for accessible ones and my daughter is delighted! She's had to miss out on so much; we are so grateful to Official London Theatre for helping us. Thank you ❤️ 😊 🙏

Always a great experience on every purchase but recently I made a mistake on the date and was able to get amazing customer service from Amy and Danielle, who helped me correct my situation without any pain. I am really happy with the experience and customer support resolution.

Great service, very quick and helpful

I was genuinely impressed at how friendly and down to earth Amy was and also how quickly you responded. It was nice to feel someone was listening 😊

I made a booking through officialLondontheatre.com for myself and my daughter. Unfortunately I made an error with the dates during the booking process. I contacted the team and they very kindly helped me out, quickly and efficiently and saved the day! Thank you!!
Just about to book again with them too!

Amy clearer understood my problem and helped me solve it. I didn't need to go back and forth. The resolution was swift and helpful. It was a great experience.

Really helpful staff, communication was very clear and easy to follow. My request was a little bit out of what I expected to be possible and the staff were quick to respond and supported making my request possible. The Kids Week options and the support from staff is brilliant, can’t fault it at all! I’d highly recommend :)

It was a real pleasure to deal with Amy. A problem occurred which was entirely my fault and she was just amazing; completely efficient, give me clear guidelines on my next steps and was able to take over and sort all the details out on my behalf which would have completely flummoxed me. Amy was also extremely fair and what started off as sending a worried e-Mail resulted in dealing with a fabulous representative of Official London Theatre who I couldn't be any more impressed with. Because of Amy we are still going to be able to enjoy our family trip out and without her help and kindness all our other subsequent plans would have had to be cancelled. If there is one reason which has cemented my loyalty to Official London Theatre, it is Amy - thank you for everything, you are the best!

I had to cancel our tickets for the Theatre and reschedule for another day. Amy was a great help in advising how to go about doing this and responding to emails quickly which made the whole process less arduous. Everything was done efficiently and kindly.

Couldn’t find a date that was convenient for the play. Amy responded rapidly and within minutes it was sorted. Excellent service.

Amy Is a customer service person on steroids. I made the mistake of not double checking the date and Amy made the re booking and refund so easy. She deserves all the praise that is on here ( And maybe a raise and promotion).
Thanks again

Booked the wrong day by genuine mistake and they contacted the theatre and allowed me to rebook.

I had to rearrange my theatre visit and this was done with great professionalism in under 24 hours. Great service indeed. Will definitely use this site again.

Quick and easy communication. Amy made changing tickets (with a date change that was entirely due to us) painless which we appreciated! Recommend.

We booked to see Hercules however we got the weekend wrong. Amy went above and beyond to secure a refund from the theatre to allow us to amend our dates and get the tickets we wanted, great service 10/10 highly recommend.

Really responsive and helpful customer services department. I had to change my ticket date and time due to a personal circumstance and they replied very quickly and sorted this out for me. Once I rebooked the tickets, they ensured I was refunded for my initial tickets. Very happy with the outcome.

A Lady called Amy dealt promptly and efficiently with my enquiry.
It's reassuring to know that the company have customer satisfaction at the forefront of their operation.