Leicester Square Box Office Reviews 

Be very careful! Purchased tickets for a show thinking these were discounted. They were actually much more expensive than if we had booked at the shows website direct.

We came to London on a mini break and fancied a show . The staff were really helpful and we ended up buying seats for the play that goes wrong . It was hilarious . Our seats were brilliant .. totally unrestricted view and great value . We were toying with other shows and the LSBO staff seemed knowledgable about them all . We will Definately return , huge thanks

Just rather disappointed that when I checked the seats I'd purchased a few months ago for an upcoming performance of Oliver, they are now significantly cheaper on every site I look at, and some by as much as £30.00 less. I did, if I recall shop around before I purchased these. I don't normally book particularly in advance so not sure if prices have dropped generally for this show, but even when I select the same tickets for say September, they are still significantly cheaper. Just a bit disappointed that the website raves about the savings, which clearly in this instance was not the case.

All staff were lovely, clean and smart venue, perfect lighting, great seats.
Really enjoyed it

I had a disappointing experience with Leicester Square Box Office (LSBO) when purchasing tickets for Sister Act. They advertised "50% discount" prominently, leading me to believe I was getting a great deal at £35 per ticket. However, I later discovered the same tickets were available on the official website for £22.50 each.

When I contacted LSBO about this discrepancy, they refused a refund, stating that they advertise "half price, discount and full price seats" and don't price match. While this may be technically legal, I find it ethically questionable and misleading to consumers.

I learned an expensive lesson (£40 more than necessary for 3 tickets) and want to warn others:
1. Always check official websites and other reputable sources before buying from LSBO.
2. Their "discounts" may not be as good as they appear.
3. They have a strict no-refund policy, even in cases like this.
In hindsight, I should have been more cautious, but I believe LSBO's practices take advantage of customers who may not have immediate access to price comparisons. I recommend thoroughly researching alternatives before purchasing from this box office.

Awful, rude, unfriendly man served us,normally go to Tkts, who are superb, his prices were very expensive and customer service was non existant, left buying nothing. Very, very rude

I thought the Leicester Square ticket office would offer discounts for last minute tickets. Quite the reverse. I could have got £27.50 seats by booking direct, at Leicester Square it was £35. So £15 more. Plus advertised prices on board are works of fiction for this place. In future I will avoid and book online directly.

I was gifted a voucher for £100 two years ago, and due to covid couldn't go, so I went to the box office and asked if I could extend the voucher or book a ticket now. They told me I had to book there and then, as I have two kids my schedule is never free so my option was next day Tuesday. I booked Phantom of the opera for £81 and "lost out" on the remaining voucher as they couldn't give me any change. Theatre got cancelled (not their fault) but I only got an £81 refund, no theatre, travel expenses, and £20 less to spend on the new set of tickets ;/