Official Hoverboard Reviews 410

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the hoverboards and karts, finding them to be of good quality and providing great fun for children. Some consumers report that the products work perfectly and are durable, lasting for years. Reviewers also appreciate the quick response times and helpfulness of the company in resolving issues like missing parts or minor repairs. However, a significant number of people experienced issues with faulty products that either arrived damaged or stopped working shortly after use. Many customers report extreme difficulty in contacting customer service, with phone lines being unavailable and emails often going unanswered or being blocked. There is widespread dissatisfaction regarding the refund process, with numerous complaints about difficulties in obtaining refunds or delays in the process, sometimes involving requests for extensive documentation.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with many reporting significant... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that products arrived... See more

Customer communications

Consumers find contact to be negative, with many reporting difficulties reaching customer service. Reviewers... See more

Refund

People report negative experiences with refund, with many customers claiming the company is refusing their... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting quick and immediate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the hoverboard go cart for my daughters Christmas, was her main present, opened the package on Christmas eve to assemble and no seat, frame looks used scratches everywhere bolts been put in bef... See more

Rated 1 out of 5 stars

Bought hoverkart bundle for my sons Xmas present. Item faulty. Requested refund due to not being able to speak to anyone (phone number on website just goes to recording saying they don't n take call... See more

Rated 1 out of 5 stars

Do not buy, they will create a “no fault found story” ensure you hae footage lf the serial numbers the entire item tha you recieve photograph it indepth to ensure that they can not claim you have dama... See more

Rated 1 out of 5 stars

Do not buy anything from this website! Bought our 4yr old a hoverboard for xmas. Was faulty & has never worked. No number that is ever active & they refused to let us return it! Made us send loads of... See more


Company details

  1. Electronics Company

Information provided by various external sources

Official CE Certified Hoverboard (Swegway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support.


Contact info

3.0

Average

TrustScore 3 out of 5

410 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product granddaughter loves it…

Great product granddaughter loves it good after sales support we needed a uk adaptor to charge it without using a shaver plug and it was shipped over from Germany free of charge.It did go a bit off balance but we googled how to sort it which wasn’t that easy to find.
So Instructions on how to do this would have been great if included with the product.

10 August 2022
Rated 1 out of 5 stars
Official Hoverboard logo

Reply from Official Hoverboard

Hi,

Thank you for your review.

We are disappointed to hear this as we value customer satisfaction.

We have emailed you regarding this and we hope we can make things right.

Thank you.

Rated 5 out of 5 stars

Definitely recommend

Quick delivery, and great purchase, my kids love it and especially the kart to go with it. We had a problem some months later with the hoverboard contacted them and they had it collected and returned within a couple of weeks. Very happy and would definitely recommend and use again.

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Genuinely fantastic company

Genuinely fantastic company! It was my daughters birthday and they made sure after i emailed them to send the hoverboard special delivery so she would get it in time. Absolutely lovely people and so pleased with it! 3yrs later and it still all works like new!

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!I

I bought a 6.5" Hover Kart bundle for my grandchildren, to play on in our garden. We use it mainly as a go kart, they all love it. The battery life is great & it charges quickly. It's very sturdy & fast!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy online experience

Easy online experience. Delivery of product was fast and very pleased with Hover board. My product choice was on pre order and was delivered as per expected time frame. No issues. Highly recommend.

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. This is a Christmas present so has yet to be used. But the packaging was excellent and we've had a look and everything seems to be perfect. Can't wait to see my girls face on Christmas morning.

8 November 2022
Unprompted review

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