Office Boffins Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, comfort, and sturdiness, often finding them to be great value and easy to assemble. The ordering process is consistently described as easy and straightforward, with many appreciating the wide selection available. People also highlight the delivery service, noting its speed and efficiency, with many items arriving quickly, often the next day. The overall service, including handling queries, is also commended. However, some customers also noted issues with delivery, including delays, packages being left in inconvenient places, or even delivered to incorrect addresses. A few other people also felt that some products arrived damaged or with missing components, or did not match the website's description.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as excellent, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, often highlighting its ease and efficiency from... See more

Service

Reviewers mention positive feedback about service, with many praising the great service from order to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a chair years ago, 2023. A few months back, somebody had transported it into storage and lost all the screws. I have it back and contacted Emily yesterday afternoon. This morning I... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Harri at Office Boffins in everything you could hope for. I had a complicated return situation and he made me feel reassured that he’d help rather than hold it aga... See more

Company replied

Rated 5 out of 5 stars

Had a look online at various desks, chairs etc and decided that Office Boffins had exactly what I was after. Didn't want anything fancy although they also do fancy if that's what you want. Chose... See more

Company replied

Rated 5 out of 5 stars

Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not ob... See more

Company replied


Company details

  1. Office Furniture Store

About Office Boffins

Written by the company

Office Boffins

A big HELLO from all of the team at Office Boffins. In busy organisations, we know that office space is constantly evolving. Here at Office Boffins we can help with office furniture that supports the way you work. Office Boffins is hands down, your No.1 place to buy office furniture online. With over a million products available, we have everything you need at competitive prices. From Offices to Schools, Bedrooms to Call Centres We cover all your bases. From office desks and chairs to call centre kit outs, office expansions, renovations and upgrades or even a working from home solution, our knowledgeable team are ready and waiting to help. Call and speak with one of our Boffins to talk through your requirements or use our live chat and we’ll answer your questions in real-time.

Visit Our website Shop Office Chairs Shop Special Offers

Yes, delivery is FREE on all the items we stock.

Free Shipping to UK Mainland

We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except for a few specific (awkward freight) products delivered to the Highlands of Scotland where a small excess may apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@officeboffins.co.uk or call us on 020 3991 1375. Alternatively, you can use our live-chat facility where our customer service are standing by to help with any questions you may have.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(370)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality & Quick delivery

The desk I bought is of good quality: sturdy and looks hard waring. Should last a long time.

Delivery was swift; ordered on a Tuesday and it arrived the following day.

Was that impressed I've just ordered a new chair from Office Boffins to go with it.

10 June 2026
Office Boffins logo

Reply from Office Boffins

Hello Mark,
Thanks for the second order! The Oracle chair will look really smart alongside the Raven office desk. We appreciate your comments Mark and hope you are loving your new office setup.
From the Office Boffins team

Rated 5 out of 5 stars

Its a very good chair.

The chair was fairly priced, was a decent build and makes our sales manager comfortable at his desk.

29 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Happy Seller!
Thanks for getting in touch! Good to know that your sales manager is loving the Sentry office chair. Hopefully it's standing guard over his comfort at work.
Thank you so much for taking time to get in touch. We are so chuffed.
From the Office Boffins team

Rated 5 out of 5 stars

Office Chair review.

Very pleased with the office chair, which was easy to assemble, with your instructions.

8 June 2026
Office Boffins logo

Reply from Office Boffins

Hello Des,
Great to hear the Calypso office chair has hit the spot. We hope you are enjoying the comfort! Thanks for getting in touch to tell us your thoughts Des. We do appreciate that.
Wishing you happy sitting in your new chair.
From the Office Boffins team

Rated 5 out of 5 stars

Prompt and good value.

Prompt and good value.
New office chairs arrived next day. They were easy to build, are comfortable and match existing chairs which are already three years old and counting so I know we will get good use from these.

21 May 2026
Office Boffins logo

Reply from Office Boffins

Hello there Robert,
Good to hear the Ergo Mesh chairs have arrived and settled in easily to your office. We hope you and your team are reaping the benefits of their comfort.
Thank you so much for popping us this message Robert. We appreciate that!
From the Office Boffins team

Rated 5 out of 5 stars
Office Boffins logo

Reply from Office Boffins

Hi Bill,
Thanks for the stars awarded to the Office Boffins service and the Ergo Operator chair. We trust your new office chair is looking after you in the office there.
Your feedback is much appreciated Bill. Thanks again!
From Team Boffin

Rated 5 out of 5 stars

Ergo computer chair

Great price. Easy ordering. Fast delivery

27 May 2026
Office Boffins logo

Reply from Office Boffins

Hello John,
Good to hear from you. Sounds like everything went very smoothly with your order. Fantastic! Hopefully you're enjoying the comfort of the Ergo Operator chair. We think it's a wee cracker.
We appreciate you getting in touch John, thank you!
From the Office Boffins team

Rated 5 out of 5 stars

Amazing chair and great service

Amazing chair and great service! Item next day as promised and very easy to put together

27 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Priya,
We're so chuffed you were happy with our quick delivery service and the Ergo operator chair has met your expectations. We really appreciate you letting us know that. Wishing you many productive times in your new office chair.
From the Office Boffins team

Rated 5 out of 5 stars

Good Support (even when it was user error :) )

Ordered a chair which came next day. Started building it and was going too well, realised I had no bolts.

Called up the support line and Owen answered, I explained the situation and he apologised straight away then said "they usually put the bolts in" and then it clicked - went back and checked. We got disconnected (my fault) and owen called back (but I was well into my "Bob the builder" phase and missed the call.)

Many thanks to Owen for pointing out my mistake. Would return again just as he wasn't at all odd (as some support can be when things are potentially wrong.)

This time it was my fault. Chair is comfy and solid.

22 May 2026
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hi Joseph,
Ha ha! Yess... we pop the bolts in so they don't get lost. Easy mistake to make! Sounds like your new office chair is keeping you sitting well there in any case. Fantastic result.
Thanks Joseph for letting us know how you got on.
From the Office Boffins team

Rated 5 out of 5 stars

Comfortable chair - excellent customer service.

Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not obvious. My first attempt left the sitting area front to back too short. Maybe a YouTube video of the assembly would be good. Shortly after assembly I realised that one of the casters was broken. I phoned them and immediately the dispatch of a new set of casters was arranged. 10 out of 10 for customer service!

25 May 2026
Office Boffins logo

Reply from Office Boffins

Hi Brian,
So good to hear you thought the Office Boffins service 5 star! We are pleased with that. Hopefully the Motion office chair has settled in well there and it's keeping you nice and comfy. Regards assembly.... we're planning some videos so you will see those coming online at some point in the future.
Thanks so much for getting in touch Brian. We really appreciate that.
From Team Boffin

Rated 5 out of 5 stars

WPSA experience

Everything was smooth fast and efficent from start to finish

12 May 2026
Office Boffins logo

Reply from Office Boffins

Hi Kevin,
Thanks for getting in touch! We are so pleased to hear you're happy with your Office Boffins order. We trust you're making good use of the Magnum office screens there. They are great for dividing space or making wee collaboration areas etc. Very versatile!
Thanks again Kevin for the feedback.
From Team Boffin

Rated 5 out of 5 stars

Received in quick time from my order

Received in quick time from my order, easy to build and looks great thankyou

19 May 2026
Office Boffins logo

Reply from Office Boffins

Hello there Peter,
Good to know that everything went smoothly and your new operator chair is settling in well there. We really appreciate the stars and the feedback.
With thanks from the Office Boffins team

Rated 5 out of 5 stars

So easy to order

So easy to order. Fab choice of products. They said it would be delivered in 24 hours.... 22 hours later it's on my drive. Lovely office chair. Lots of areas for making it to your specifications.

12 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Caroline,
Great to hear our fast delivery was appreciated! Best of all though, is the Ergo mesh chair is just what was needed. We are very pleased with that!
Thank you for letting us know how your order went.
From the Office Boffins team

Rated 5 out of 5 stars

Company buys all its office chairs from…

Company buys all its office chairs from Office Boffins
Great service

12 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Brian,

Lovely to see you back with us again! Thanks so much for the feedback. We try hard to get it right so we are delighted with that.

Hopefully the Essentials Mesh office chairs are doing a good job there.

All the best Brian and thanks again!

From the Office Boffins team

Rated 5 out of 5 stars

I received the order information and…

I received the order information and all the queries were dealt with quickly and efficiently. Order was delivered on time as promised and invoice received quickly to allow prompt processing.

6 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Sylvia,
Good to know our processes are all working well and our quick delivery was just the thing. We trust the Marco off chair is looking after you there and we wish you happy sitting in it!
Thanks for getting in touch Sylvia.
From the Office Boffins

Rated 5 out of 5 stars

Quick and fast delivery

Quick and fast delivery

12 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Zaheer,
Lovely to hear our quick delivery was just what was needed. Hopefully the Ergo Mesh draughtsman chair is looking after you there.
From the Office Boffins team

Rated 5 out of 5 stars
Office Boffins logo

Reply from Office Boffins

Hi Sue,
We like to get our office chairs out pronto so you can get sitting comfortably as quickly as possible! Good to hear that's working.
Thank you for the feedback and the stars. It is much appreciated.
The Office Boffins

Rated 5 out of 5 stars

GREAT SERVICE

6 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Mark,
Good to know that you thought the Office Boffins service hit the spot. Fantastic! We trust the Essentials mesh office chair has settled in well there and is providing a comfy seat.
Thanks for getting in touch Mark.
From the Office Boffins team

Rated 1 out of 5 stars

Terrible

I ordered a chair the ‘Ergo 2 lever’ for my home office and when it arrived the box was open and seemed like it had been used. When I opened it the chair was dreadful quality, cheap plastics, scratchy hard materials on the seat, rock hard seat - just awful. I complained and returned the item for a refund. I never received the refund and after weekly emails with the company saying they’re sorry and they’ll ‘chase it up’ its been 2 months since they received it and I’ve still not had a refund. Dreadful company - do not use! I’ve had to raise it with my bank to try claim the money back.

12 March 2026
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hello Andrew,
We’re very sorry for the delay in processing your refund and understand your frustration with the time this took. This is not the level of service we aim to provide, and we apologise for the lack of timely communication while the return was being handled. We can confirm that your refund has now been processed in full. We appreciate your feedback and will be reviewing our internal processes to help ensure returns and customer queries are handled much more efficiently going forward.
All the best,
The Office Boffins

Rated 5 out of 5 stars

Great office chair

Great office chair, very comfortable, and so easy to put together in 5 minutes!
Very promptly delivered.

7 May 2026
Office Boffins logo

Reply from Office Boffins

Hello Clare,
Wow, that must be a record assembly time for the Contract operator chair. Well done you!
Thanks for the stars and for letting us know how you got on. We really appreciate that.
From the Office Boffins team

Rated 5 out of 5 stars

Good and comfy

24 April 2026
Office Boffins logo

Reply from Office Boffins

Hello Geiza,
The Delta office chair is definitely a comfy wee number. Great to hear it's hit the spot.
Thanks so much for the feedback and stars too!
From the Office Boffins team

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