Octopus Energy Reviews 

Excellent service received by Ellie. Very helpful and made my mind up to stay with octopus. Octopus must be the only company that you can send an enquiry or need to speak to someone and they reply straight away .

I had to get my mother’s details changed as she’s gone into care and her bills are piling up while we wait for her flat to be sold. This is a daunting process but Hameedah was brilliant helping me through it and now everything is all set up in my name. A very pleasant lady to deal with. Thank you.

Yes, just one phone call and all fixed

Albert sorted the query I had without any problems, couldn’t fault his service
Highly recommend him!
I wanted an email address changed and he handled it near instantly
Thanks

Today I spoke to a lovely young lady named Sophie, she was absolutely fantastic, courteous, extremely knowledgeable, very patient with all my questions putting me at ease all throughout our conversation. She is a credit to the company. My wife and my self have been customers for a number of years and all ways get fantastic customer service every time we have spoken to them. Many thanks to all team. Respect and Regards. Kath and Dave.

Excellent helpful

With an initial problem switching Ryan sorted it and now I'm up and running also with some bonuses. Great company service. Would recommend.

really helpful member of staff talked me through all of the options

We have just changed to Octopus and we were having a problem with our Smart meter and Octopus app, neither were receiving our data . After one conversation with Marcus, both problems were solved. He was very helpful and professional, We were most impressed and glad we made the change.

Benjamin was helpful & polite and my questions were answered in what felt like an honest way

The advisor who helped me sign up was clear, open and took time to explain key points. Took time to help me access my account after setting me up. Very helpful and reassuring.

Did what I asked solved my problem no ifs buts just solved it.

Keiron was extremely helpful - lots of patience's for an old man!

Operator somewhat reassuring about smart meters. Helpful on the EV charger Qs.
Was recommending a smart meter but I explained that for retired people with higher daytime usage that would not be cost effective without EV. After I suggested she check she agreed with me, intelligent Go is not for everyone
She was very helpful but I’m very pleased I knew my stuff. Best wishes

Uziall took me through my daily rate and charges . He was honest and clear and kind and respectful . I have always felt safe with oxygen but as a pensioner I need to go for the cheapest rates . Excellent customer service . Thankyou

Very friendly and helpful and explained everything perfectly, would throughly recommend octopus energy to anyone

I feel very upbeat and positive about how customer service treated me, they dealt with my situation with almost perfection
I have a good feeling about Octopus energy 😌

Contacted octopus with regards to an account query and very helpful. Sorted out the query very quickly. I only moved to Octopus a couple of months ago from another provider and would like to say that Octopus are 100% better. Thank you

Had an F22 fault on my heat source pump system. Found a plumber who would have cost me over £150 which I couldn’t afford. Emailed Octopus and Colin emailed back very quickly with clear instructions on how to resolve it, including a link to a video. Fault resolved and didn’t cost a think! Highly recommend them