OCTA+ Reviews 137

Please be careful with octa+ especially gas and electricity they dubbed your bills and put it on fluvius😡 and there customer service is the worse I have ever seen

They deliberately make their online portal and invoices as complicated as possible, clearly to keep customers confused about how they’re being overcharged. I don’t even receive the payment requests in my email, which means they keep adding €7.50 in extra fees per invoice.

When I cancelled my contract — because of course I’m not staying — they randomly sent me four invoices, four credit notes, and made the entire situation so complex that I have no idea why I suddenly owe them money. And this while my advance payments were always way too high.

I don’t understand any of it, and contacting customer service is completely useless.

This is by far the worst company I have ever been a customer of. Absolutely disgraceful.

A few years back when I became client everything was OK. The invoices were correct, back payments were on time, the subsidies from the government automatically and correct paid.

About one year ago they came and changed my meter to a digital one. My old analog meter had only one counter, no day and night difference. The digital one has two counters.

But the transition from a single to a double counter does not happen automatically with your energy company. Octa+ was not a good sport in this, and although I am sure they knew what happened they did not warned me or offered to change my contract to a two counter contract.

When I noticed, a year later, I asked them to change the contract. I contacted them through email, filling a form on their website and calling them. That last one is a pain. One has to try several times, and one gets trough by pure luck, definitely not by design.

Two weeks later, they still did not do anything. Not even an email to say that they are working on it.

After a bit of research, I notice that they are in very bad standing with their clients. Terrible score on Trustpilot, lots of complaints registered with VREG. Reading through the remarks, it seems that they have a lot of resources to spend on convincing people to become a client but no time to take care of the existing ones.

I will choose for another energy company.