In January this year, 2025, after the usual reading of my meters, I found that my outstanding bill was so substantial that I could not make the payment once. I appealed for an installment payment and... See more
Company replied
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While there was never a problem of energy supply, it is an expensive service. Also, Eneco vastly changes the monthly automatic payment (variations up to 200 EUR per month) without even notifying the... See more
Company replied
I am surprised of your high prices. You provide 100% green energy, spring and summer were with plenty of sun and wind and still it is so expensive. By the way we are your customers since 13 years.
Company replied
I am 💯 satisfied eneco is the best 👌 👍🏾 😍 🥰
Company replied
Company details
- Green Energy Supplier
- Electric Utility Company
- Energy Supplier
- Solar Energy Company
- Solar Photovoltaic Power Plant
Written by the company
Eneco kiest er bewust voor om jouw elektriciteit uit Belgische zon en wind te produceren. Vandaag zorgen al 85 windmolens en meer dan 126.000 zonnepanelen van Eneco voor de productie van jouw energie en leveren we aan al onze klanten 100 % duurzame en ...
Contact info
Battelsesteenweg 455, 2800, Mechelen, Belgium
- eneco.be
100% groene, Belgische energie
3.5
Average
2K reviews
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Worthless
Worthless. Calling is catastrophic, an average waiting time of 3 to 5 hours. And for every question asked on a charged amount they cannot explain nor find invoice numbers for, they need to "lock a case". Case never gets locked, explanation cannot be given neither.
A ongoing story for months!
They should better take care of their existing clients instead of focusing on pulling new ones in.
Also, one of the most expensive ones on the market.
Shame on you Eneco
30 March 2026
Unprompted review
Reply from Eneco Belgium
Thank you for sharing your feedback with us. We apologise for the inconvenience. Please feel free to contact us via our website (https://eneco.be/nl/contact/) if you have any further questions. Kind regards, Jordi
Site en maintenance!
Site en maintenance depuis plus de 2 mois... impossible de rentrer ses index. Je change de fournisseur!
27 March 2026
Unprompted review
Reply from Eneco Belgium
Bonjour Arnaud, merci pour votre avis. En raison d'une mise à jour de nos systèmes, certaines fonctionnalités comme l'Energy Monitor sont temporairement indisponibles. Nous mettons tout en oeuvre pour solutionner cela au plus vite. Nous vous remercions pour votre patience. Cordialement, Matea
Hello
Hello
Has anyone experience with the return of the to much payed money? I’m waiting for three month now. First they wrote 4 weeks, then 2 weeks. Now they write we are process it ….
30 January 2026
Unprompted review
Reply from Eneco Belgium
We will be glad to check the refund. Could you please contact us via our website (https://eneco.be/nl/contact/)? Best regards, Jordi
Reply from Eneco Belgium
Goodmorning Shoaib. Thank you for your positive feedback! We're glad you're happy with our service and prices. Kind regards, Elise
La communication
3 November 2025
Reply from Eneco Belgium
Bonjour Mia, nous sommes ravis de vous lire. La satisfaction de nos clients est au cœur de nos préoccupations. Merci pour votre avis ! Cordialement, Matea
Service impeccable.
3 November 2025
Reply from Eneco Belgium
Bonjour Dominique, nous sommes ravis de vous lire. La satisfaction de nos clients est au cœur de nos préoccupations. Merci pour votre avis ! Cordialement, Matea
Stable supply but very high prices
I am surprised of your high prices. You provide 100% green energy, spring and summer were with plenty of sun and wind and still it is so expensive. By the way we are your customers since 13 years.
17 October 2025
Reply from Eneco Belgium
Hello Ivan, all information about how our rates are calculated can be found on our website (https://eneco.be/nl/inspiratie/energieprijzen/). That way, you'll be fully informed. Kind regards, Jordi
Reply from Eneco Belgium
Hi Tracy, thank you for your positive feedback. Kind regards, Bo
Reply from Eneco Belgium
Hey Maria, dankjewel voor je positieve feedback. Groetjes, Bo
Top❤️❤️❤️❤️❤️❤️❤️❤️
8 October 2025
Reply from Eneco Belgium
Hey Petya, dakjewel voor jouw positieve feedback. Groetjes, Bo
An experience that translated into trust
In January this year, 2025, after the usual reading of my meters, I found that my outstanding bill was so substantial that I could not make the payment once. I appealed for an installment payment and was granted the request. It was a huge relief, and I appreciate your understanding. I love the human aspect of your services, for which I am willing to stay as long as possible.
23 January 2025
Reply from Eneco Belgium
Thank you for your kind words. We're glad we could support you when it was needed and truly appreciate your loyalty. It's great to hear that our personal approach made a difference for you! Kind regards, Bo
The bills are not accurate
The bills are not accurate. You are scammers. I live with my husband and my one-year-old daughter. In one year, I paid you about 4,000 euros. It is unreasonable, and we spend most of our time at work. My assessment of you is that you are scammers.
8 October 2025
Reply from Eneco Belgium
Thank you for sharing your feedback and concerns. We are sorry to hear about your dissatisfaction with your bills and your experience. We take such observations very seriously and want to assure you that transparency and fairness are our priorities. Our customer service team would like to review your bills and actual energy usage together to clarify any discrepancies and find solutions. Please feel free to contact us directly via https://eneco.be/nl/contact/, so we can investigate your situation in detail and work towards a resolution. Kind regards, Elise
Lies and corruption
This company can't get anything right !! Arrangements were made, still they can't even get that right despite the obvious mismanagement or non communication within this company. All I get the past three years are lies, money disappearing from my bank account, despite the made arrangements. Untrustworthy, corrupt and criminal behaviour !!
8 October 2025
Unprompted review
Reply from Eneco Belgium
Hello David. Thank you for sharing your review and experience. We’re sorry to hear about the issues you’ve encountered. To investigate your situation thoroughly and provide the best possible support, we kindly ask you to contact us directly via https://eneco.be/en/contact/. This way, we can address your concerns personally and work towards a suitable solution together. Kind regards, Elise
Reply from Eneco Belgium
Hi Muyunga, thank you for your positive review. Kind regards, Bo
Facturations abusives pendant plus de…
Facturations abusives pendant plus de un an alors que contrat énergie clôturer par ORES suite à la mise en place d'un compteur prépayé !
19 September 2025
Reply from Eneco Belgium
Bonjour Celine,
Nous sommes navrés que votre expérience n’ait pas été à la hauteur de vos espérances. Votre avis est précieux pour améliorer notre service et continuer à rendre l’énergie verte accessible à tous. Si vous désirez une assistance personnalisée ou davantage d’explications, notre équipe est à votre disposition. Il vous suffit de nous contacter via ce lien : https://eneco.be/tp-reconciliation/. Cordialement, Sanae.
Reply from Eneco Belgium
Hi Mustafa, good to hear you're happy with our service. Thank you for the feedback. Kind regards, Bo
Expensive and poor communication with customer
While there was never a problem of energy supply, it is an expensive service. Also, Eneco vastly changes the monthly automatic payment (variations up to 200 EUR per month) without even notifying the customer.
In addition, being LOCAL GREEN energy, it should not be influenced by the war in Ukraine, unless of course because Eneco just decided to get more money.
19 September 2025
Reply from Eneco Belgium
Hello Carlo, it is important that the prices and the calculation of your prepayment amount are clear. We will contact you to review this together. Kind regards, Jordi
Reply from Eneco Belgium
Hello Idicula, we're pleased to know you were satisfied our company and services. We truly value your feedback! Kind regards, Matea
Worst customer service ever + way too…
Worst customer service ever + way too expensive compared to other companies.
Avoid this company please.
11 July 2025
Unprompted review
Reply from Eneco Belgium
Hello, we would like to hear more about your experience with our customer service. We aim to provide a pleasant service at competitive prices to our customers. Our experts of the reconciliation service are available to help you with your questions. Can you provide us more information via the following link? https://eneco.be/tp-verzoening/ Kind regards, Yosri
Much better than other energy companies…
Much better than other energy companies in belgium in my experience. At least they have customer service.
17 February 2025
Unprompted review
Reply from Eneco Belgium
Thank you for the review, Jennifer! If you have any questions, don’t hesitate to contact us via any of our channels. https://eneco.be/nl/contact/ Kind regards, Yosri
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