Oakwood Solicitors Ltd Reviews 

1,674
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,674)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

I was a victim of a crypto scam

I was a victim of a crypto scam. Oakwood were very helpful. The communication was very good in terms of explaining and keeping me up to date and responding in a good manner or timeframe. I was able to claim some money back and the turn around was fast. I would definitely recommend Oakwood. It was also a no win no fee which was also better for me as I wouldn't have been able to afford it.

10 March 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of our service, John. We are glad we were able to assist you!

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

I had a great experience with Oakwood…

I had a great experience with Oakwood solicitors they did a great job and I would recommend them to anyone who is interested in them Antony crooks

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for kindly taking the time to review our service, Antony. We are glad that we could assist you.

Kind regards,
Team Oakwood.

Rated 1 out of 5 stars

I am perplexed as to how this law firm…

I am perplexed as to how this law firm has top ratings and awards!? A recent experience would put them at the bottom of the league table for customer service. The discourteous and disrespectful manner in which my enquiry was dealt, no salutation the follow up email the same, contents from the " call handler" from " New Enquiries "leaves alot to be desired her insensitivity regarding the urgency definitely does not sit within an " Award Winning" Law Firm.

Fortunately, I was able to deal with the matter without further delay from an alternative source.

The response to my review from Oakwood Solicitors completely missed the point.

It is an insult for Oakwood Solicitors Leeds to request an Executor and Trustee of an estate to send across an image of an document required to be witnessed by a solicitor when the call handler does not address the person by name no salutation does not know how to send or prepare a courteous reply no salutation again. Absolutely appalling customer service. How on earth Oakwood Solicitors were awarded a top rating is beyond my comprehension. When a standard is lowered so are expectations lowered a rating may achieve 5 stars based on the quality of acceptance by the solicitor.

Thank goodness not all Law Firm's are tarred with the same brush; resolved without the necessity of sending an image.

1 April 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Barbara,

We are sorry to learn that we were not able to assist you to your satisfaction. However, we were unable to proceed any further with your request due to insufficient documentation from yourself. At which point we were told that our services were no longer required.

If there is anything else we can clarify with you, please do not hesitate to get in touch with us on 0113 200 9720.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

EXCELLENT SOLICITOR KEPT ME UPDATED…

EXCELLENT SOLICITOR KEPT ME UPDATED EITHER BY PHONE OR EMAIL,WOULD ADVISE ANYONE TO SPEAK TO THEM,THEY WILL ADVISE OR HELP,CANT FAULT THEM IN ANYWAY

1 April 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you or taking the time to share your kind thoughts on our service, Kara. We were happy to assist you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Very Professional Company

So glad I chose Oakwood Solicitors to handle my Fraud claim. The company was very helpful throughout my claim from start to finish and handled everything very professionally.
Thank you Stephanie for all your help & assistance. Even though we didn't manage the full refund of monies a win is a win & very grateful for all your support, through a stressful time.

23 March 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of Stephanie's service, Mandy. We are delighted that she was able to assist you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Champions

I would like to thank Aidan Khan and his staff for their support in securing my funds from the platform that took my money Well done guys

13 March 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of Aidan's service. We are very glad that he was able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Great solicitors and highly recommend.

These solicitors are fantastic and extremely helpful and really fight for you.
They are always in touch with updates and keep you informed every step of the way.
I would highly recommend them and as if you have a case these are the people to fight for you and get you a result.
*****

11 March 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your very kind review, Patrick. We are glad that we were able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 3 out of 5 stars

Could have done a bit more

Could have done a bit more , the money offered was pathetic , but took as needed asap, left me an angry man . Scared me for life .

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your review, Russel. We’re sorry to hear you felt disappointed with the compensation. The amount was set by the scheme’s fixed tariff, which meant it was capped and not something we were able to influence.

We do appreciate you allowing us to support you, and if you’d like to discuss anything further, please feel free to get in touch.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

They did everything

They did everything, from start to finish.
And did exactly what they said.

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review, Nicholas. We are glad we were able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Excellent service with good…

Excellent service with good communication

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind words, Mark. We are happy to know that we were able to help you in your matter.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

What a great company

What a great company, i contacted Oakwood with my issue. They took it on with compassion and professionalism. Nothing was too much trouble for them. Got the outcome we wanted very quickly Would recommend this firm to anyone.

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind words, Terry. We are happy to have been able to help you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Awesome left them do what they had to…

Awesome left them do what they had to do 💯 true to there word very pleased with the outcome

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for taking the time to share your thoughts, Simon. We are very happy to have been able to help you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Pension Claim. Stephanie Gardner

Complete satisfaction with the handling of my claim from start to finish. Yes due to process it took a long time but Stephanie Gardner always kept me up to date and that was a big help. Overall ten out of ten And of course total completion in the end. Again Thank You

19 February 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review, Simon. We are delighted to hear that Stephanie was able to assist you satisfactorily.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Top of the pops

Good at here job kept me informed of there progress would recommend them to anyone

25 February 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of our service, Stuart. We are happy to have been able to assist.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Oakwood Solicitors Ltd

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I felt I had been given a decent service. Especially with various different solicitors that I have used locally conveyancing houses

13 January 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Dave, and thank you for sharing your thoughts regarding our service. We are very glad to hear that we were able to assist to your satisfaction.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Pension Claim – Stephanie Gardiner

Stephanie kept me updated with this long drawn out claim for my pension.She responed quickly to my emails and telephone calls, was always very professional. a credit to the company.

14 January 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for sharing your thoughts on Stephanie's claim, Ian. We are very happy to know that she was able to assist you.

Kind regards,
Team Oakwood.

Rated 1 out of 5 stars

ZERO STARS

ZERO stars awarded if i could, how is it that legal firms like this one, review your case, then say you have no success of winning, but will represent you if you are able to pay the full going fee's, Really, thats how this business operates.
Is this the state of the legal profession these days, as to why so many are not entering, and far more leaving it. And that legal aid is only given for illegal migrants these days.
i wouldn't personally recommend this law practice, based on there tactics to anyone needing legal assistance. waste of time.

13 January 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi. We are sorry that you were dissatisfied with the result of your enquiry. However, this really is how the legal profession works. We review your case for free, advise you on the merits of your claim, and if you have poor prospects we inform you from the outset.

If you do wish to proceed despite our advice, you would be required to pay for our services. We are willing to look into your case once again if you did decide to instruct us to proceed.

Kind regards,
Team Oakwood.

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