A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more
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Review summary
Created with AI, based on recent reviews
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Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more
Company replied
Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more
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Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.
Contact info
Oakwood Motor Company, 26 Whitelegge Street, BL8 1SW, Bury, United Kingdom
- 01617621000
- sales@oakwoodmotorcompany.com
- oakwoodmotorcompany.com
4.1
Great
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Diana was fabulous with the had over…
Diana was fabulous with the had over paperwork and made everything really easy
24 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your kind review!
We’re delighted to hear that Diana made the handover paperwork process easy and straightforward for you. She always aims to ensure everything is clear and stress-free, so it’s wonderful to know that was your experience.
We’ll be sure to pass your lovely feedback on to her.
Thank you for choosing Oakwood Motor Company, and we wish you many happy miles ahead! 🚗
Five start service
Ive recently bought an Audi A5 from Oakwood Garage and it was such a good experience. Natalie was honestly so lovely to deal with! She kept in touch the whole time, explained everything in a way that was easy to understand, and was always happy to answer my questions. She made the whole thing feel really easy and stress free. I’d definitely recommend this garage.
21 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience purchasing your Audi A5 with us. It’s wonderful to know that Natalie made the process easy, clear and stress-free, keeping you updated throughout and ensuring all your questions were answered.
We’ll be sure to pass your kind words on to her — she’ll be absolutely thrilled to read them.
Thank you for choosing Oakwood Garage and for your recommendation. We wish you many happy miles in your Audi A5! 🚗
Great service
Great service from the start. Rob and Charlotte made the process simple and efficient, would recommend to anyone looking for a reputable and friendly business.
21 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your great review!
We’re so pleased to hear that Rob and Charlotte made the process simple and efficient for you from the very start. Providing a friendly, straightforward and reputable service is exactly what we strive for, so it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation and your support. Enjoy your new car, and thank you for choosing Oakwood Motor Company! 🚗
Diana
Diana, was great, everything was smooth, car was immaculate, great , would highly recommend
21 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your kind review!
We’re delighted to hear that everything went smoothly and that you were pleased with the condition of your car. Diana will be thrilled to know you appreciated her support throughout the process.
Your recommendation means a great deal to us — thank you for choosing Oakwood Motor Company, and we wish you many happy miles ahead! 🚗
Over a month waiting for my refund
I paid a £100 fully refundable reservation fee to Oakwood Motor Company on 16 January. Shortly afterwards I was told the vehicle had been sold and that my refund would be issued within 5 days.
Instead, I was encouraged to look at other vehicles at much higher prices. More than a month later, my £100 has still not been returned and my follow-up emails and calls have gone unanswered.
Unless this is resolved immediately, I will proceed with a County Court claim. I will update this review if the matter is resolved.
19 January 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Nihat,
Thanks for your review. We're so sorry this hasn't been refunded promptly.
We have now processed your refund, but it can take 3-5 working days for the funds to clear in your account, depending on your bank's processing times. If you don't have it within that timeframe please contact us via email to support@oakwoodmotorcompany.com and we will assist as a priority!
Thanks,
Oakwood Motor Company
First car purchase
I've recently purchased my first car from Oakwood Motor Company and I'm really happy with it. Andy from Oakwood was very helpful in organising viewing the car and arranged for a fresh MOT and a new battery prior to purchase and pick up. Diana also was very helpful in finalising the paperwork to purchase and transfer title.
The car itself is in lovely condition. Since I brought the car home last week, we had an independent mechanic service the car for peace of mind. The only minor fault he could find was that an oil filter cap was loose causing a slight leak, but he tightened that up and everything else is great. It's a wonderful car, thanks Oakwood.
14 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your detailed and thoughtful review!
We’re absolutely delighted to hear that you’re so happy with your first car — that’s such an important milestone, and we’re honoured you chose Oakwood Motor Company.
It’s great to know Andy was able to assist with arranging the viewing, fresh MOT and new battery prior to collection, and that Diana helped make the paperwork and ownership transfer smooth and straightforward. We’ll be sure to pass your kind words on to them both.
We also really appreciate you sharing your independent mechanic’s feedback. It’s reassuring to hear everything else checked out well and that you’re enjoying the car.
Thank you again for your trust and support — we wish you many happy and safe miles ahead! 🚗
Avoid! Took them to court and won!
***Update 22 May 2026***
I took Oakwood Motor Company to small claims court, this is for the cost of recovery truck (£130), taxis, other costs, and the inconvenience of taking time off work. Oakwood chose to settle at £500 rather than going to court!
Their response to my original feedback is untrue, they kept hold of my £17k for over 30 days, refusing to give money back as they wanted to repair it, they also stated they would only give a refund if I didn't take my review down - even when I invoked the AA Alternative Dispute Resolution service, they were slow to respond (if at all), to any communication.
AA ADR could only get involved with the purchase price - not my extra costs, hence the Small Claims Court action - which was very easy to do.
Buyers: the consumer rights act ensures any purchases from a dealer can be rejected for any reason within 30 day - this right cannot be waived.
Oakwood also engaged a third party law firm, hope that cost them money too...
Original review:
I bought a Hyundai IONIQ 5 from Oakwood Motor Company for £17,798 and drove it away on 8 February 2026. Within around 24 hours, the vehicle developed a serious charging fault. It would not charge on any home AC charger and only worked on commercial DC chargers, indicating a likely ICCU fault. This made the car not fit for purpose almost immediately after purchase.
I reported the fault the next morning. I was told the dealership would not arrange recovery and that it was “not their problem”, despite this being a clear Consumer Rights Act issue. Because the car could not be charged and did not have enough range to return safely, I had to pay £130 myself for vehicle recovery back to them.
I formally rejected the vehicle under the Consumer Rights Act 2015 within 43 hours of purchase and confirmed this in writing. I made it clear that I did not accept repairs and was exercising my legal short term right to reject. Despite this, communication has been poor. I was promised call backs on two separate days that never happened. I was also told the vehicle would be driven and charged multiple times, but I have seen no evidence that this took place.
In my view, the underlying fault has not been properly resolved and has only been temporarily masked, with the risk that the 12V battery will simply discharge again because it is not being correctly charged by the ICCU system.
It has now been one week since rejection and they have still refused to provide my refund. As a result, I am proceeding with legal action to recover the purchase price and my associated costs.
I have been left without a vehicle, out of pocket for recovery costs, and forced to escalate the matter formally.
10 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Zain,
We're sorry to see you've felt it necessary to leave a negative review.
When your car broke down, you had it recovered straight back to us and we agreed to look at it for you as soon as we could.
We let you know the car wasn't charging because of a failed 12v battery which, on a 5 year old car, isn't unheard of. We agreed to test the car to be sure that was the only problem, but you've still said you don't want to keep it.
We've agreed to provide a refund and requested your bank details to arrange this. You haven't provided your details yet, and instead you've requested further financial compensation. We've explained this isn't possible, but we still haven't received your details to process the refund so the matter remains outstanding.
Hopefully we can bring this to a close in the near future.
Thanks again,
Oakwood Motor Company
Communication non existent …
Have website all set up with Whatapp etc. Waited days & kept asking for pictures only to be ignored. Guess they only want local trade.
17 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
hank you for your feedback. We’re genuinely sorry to hear that you felt communication was lacking — that’s certainly not the standard we aim to provide.
We aim to respond to all enquiries promptly, including those via WhatsApp and our website, and we apologise if this wasn’t your experience. We absolutely welcome customers from both local and nationwide areas, so we’re sorry if it seemed otherwise.
We would really appreciate the opportunity to look into this for you and resolve any issues. Please could you contact our support team directly at support@oakwoodmotorcompany.com with your details so we can investigate and assist you as quickly as possible.
Kind regards,
Oakwood Motor Company
Please avoid
Please avoid, bought a car 19th December 2025, sales (Paul) told me the car needs a MOT, AA inspection and a full service, pick the car up 23rd December and got home and no paperwork, none of the work has been completed then the 24th December car broke down none of them interested and wouldn’t help me, had to go on company house to get directors information and track them down, took over 6 weeks to sort the car, the first time the car went in they had it 2 weeks then I got it back and they didn’t even do the work again been pushed from pillar to post, then they had it back in for another week. service/after sales never answer the phone/emails - communication is terrible. Will never buy a car from these again worst car buying experience ever - please avoid them because if you do get a car with problems you will literally pull your hair out trying to sort it. So save yourself the trouble and go else where
19 December 2025
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Mark
Thanks for taking the time to leave a second review.
We have discussed your concerns at length and while we appreciate we let you down in the first instance, we have since gone above and beyond to rectify the situation for you, and you confirmed you were happy with the action taken. This has included replacing the windscreen which was not an MOT fail, and an undertray which had been adequately secured. We even said that if you weren't happy, we would take the car back and provide you with a refund.
It's a shame you've felt it necessary to still post negative reviews about us and we can only assume this is because we didn't provide you with any form of 'financial compensation', which you demanded when you contacted our Director. You also stated you would be posting negative reviews and YouTube videos if we did not comply with your request for money. Unfortunately we do not provide cash to resolve complaints. We listen to the points and we provide a resolution which, as above, you confirmed you were happy.
We're sorry you remain dissatisfied, but we do wish you all the best and we hope you are happy with your car.
Charlotte was very helpful and made the…
Charlotte was very helpful and made the handover stress free -would highly recommend!
15 January 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re so pleased to hear that Charlotte made your handover stress-free and provided such helpful support. That smooth, enjoyable experience is exactly what we aim to deliver.
We truly appreciate your recommendation — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
Diana was very help full and…
Diana was very help full and informative would highly recommend
14 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your kind review!
We’re delighted to hear that Diana was so helpful and informative throughout your experience. She’ll be thrilled to know you would highly recommend her.
We truly appreciate your support — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
Diana made the process very easy and…
Diana made the process very easy and made me feel very comfortable. All together a very good experince
14 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your lovely review!
We’re so pleased to hear that Diana made the process easy and helped you feel comfortable throughout. Creating a relaxed and positive experience is exactly what we aim for, so it’s wonderful to know that was your experience.
We truly appreciate your feedback — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
experience at Oakwood
I came in looking for a small vehicle the sales team was really nice and Diana helped me with all the paperwork, she was so amazing and nice! Overall really positive experience!
12 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience with us and that the team made you feel welcome while helping you find the right small vehicle. It’s fantastic to know Diana looked after you with the paperwork and made everything smooth and easy.
We’ll be sure to pass your kind words on to her.
Thank you for choosing Oakwood Motor Company — we hope you enjoy your new car! 🚗
I wasn’t going to write a review this…
I wasn’t going to write a review this company have wasted enough of my time I bought a car for 14000 pounds crack in mirror when I got home. After three weeks getting no where I said I will take the car back for a full refund one hour later I got a email saying we have ordered a new mirror and will fit it when it arrives BLATENT LIE 6 months later yes 6 they fitted a 2nd hand one on and yes that had a crack in it now they have told me they have done all they can reguarding the mirror and 6 months ago they should not of said they was gonna put the mirror right well just for your mental health think twice before purchasing a car from this garage
15 August 2025
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re still unhappy with the outcome regarding the wing mirror.
When the issue was first raised, our team worked to resolve it and arranged for a technician to attend and replace the mirror. While the replacement part did improve the condition of the mirror, we appreciate that it may not have met your expectations fully.
We always aim to resolve concerns as fairly and quickly as possible, and we’re sorry that on this occasion the experience has left you feeling frustrated. Your feedback has been shared with the team so we can continue improving how we communicate and handle situations like this in the future.
If you would like to discuss this further, please feel free to contact our customer service team at support@oakwoodmotorcompany.com, and we’ll be happy to review the matter with you.
Oakwood Motor Company
CHARLOTTE!
Charlotte at Oakwood Motor Company in Tottington was absolutely AMAZING! She made the handover feel like a full VIP experience, so friendly, so professional, and genuinely excited for me. The car looked flawless and everything was seamless from start to finish.
10/10 service,Charlotte is an absolute superstar!
9 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your incredible review!
We absolutely love this feedback! We’re thrilled to hear that Charlotte made your handover feel like a VIP experience — that’s exactly the level of service we strive to deliver. It’s fantastic to know everything was seamless and that you drove away feeling excited and well looked after.
Charlotte will be over the moon to read your kind words — we couldn’t agree more, she is a superstar! 🌟
Thank you for choosing Oakwood Motor Company, and enjoy every mile in your new car! 🚗
Professional service
Me and my husband recently purchased a car from Oakwood garage. It was a lovely low mileage Nissan. The service we received from Diana was excellent. She arranged the finance and warranty and also taxed the car for us.
Thank you Diana for all you're help.
31 January 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear that you and your husband had such a positive experience with us and that you’re pleased with your low-mileage Nissan. It’s wonderful to know Diana provided excellent service and took care of everything — from arranging the finance and warranty to taxing the car — to make the process smooth and stress-free.
We’ll be sure to pass your kind words on to her.
Thank you for choosing Oakwood Motor Company, and we wish you many happy miles in your new car! 🚗
Olivia was very helpful and…
Olivia was very helpful and professional it made the sale quick and easy
9 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your kind review!
We’re so pleased to hear that Olivia was helpful and professional, and that she made the sale quick and easy for you. Providing a smooth and straightforward experience is exactly what we aim for.
We’ll be sure to pass your lovely feedback on to her. Thank you for choosing Oakwood Motor Company — enjoy your new car! 🚗
I had a great experience overall
I had a great experience overall. Diana was professional, responsive, and clearly knowledgeable about what she were doing. Communication was clear throughout the process, and everything was delivered on time. I really appreciated how organized and efficient the company is.
9 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your wonderful review!
We’re delighted to hear you had a great experience overall and that Diana provided professional, responsive and knowledgeable support throughout the process. Clear communication and delivering on time are things we pride ourselves on, so it’s fantastic to know that stood out to you.
We truly appreciate your kind words about how organised and efficient the team is — it means a great deal to us.
Thank you for choosing Oakwood Motor Company, and we hope you enjoy every mile in your new car! 🚗
Diana short my car finish my job thank…
Diana short my car finish my job thank you to Diana for helping me out with my new car definitely coming back again for new car
10 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear that Diana was able to get everything sorted for you and help you with your new car. She’ll be so pleased to know you were happy with the service she provided.
We really appreciate your support and look forward to welcoming you back when you’re ready for your next car.
Thank you for choosing Oakwood Motor Company! 🚗
I was super nervous about coming here…
I was super nervous about coming here for my first car but I had the ever so lovely Charlotte walk me through whole process with such ease!! Made me super comfortable and confident with my choice 🫶🏾
30 January 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re absolutely delighted to hear that Charlotte made your first car experience such a positive one. Buying your first car is a big milestone, so it’s wonderful to know she helped you feel comfortable, confident and fully supported throughout the process.
We’ll be sure to pass your kind words on to her — she’ll be thrilled!
Congratulations on your first car, and thank you for choosing Oakwood Motor Company! 🚗✨
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