A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more
Company replied
Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more
Company replied
Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.
Contact info
Oakwood Motor Company, 26 Whitelegge Street, BL8 1SW, Bury, United Kingdom
- 01617621000
- sales@oakwoodmotorcompany.com
- oakwoodmotorcompany.com
4.1
Great
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Olivia from Oakwood Motors was…
Olivia from Oakwood Motors was wonderful and one of the most patient people we’ve ever met during the journey of finding a car. We’ll definitely recommend.
13 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely feedback!
We’re delighted to hear that Olivia made such a positive impression and supported you with patience throughout your car-buying journey. She truly cares about making the experience as smooth and comfortable as possible, so your kind words will mean a lot to her.
We really appreciate your recommendation and hope you’re enjoying your new car! If there’s anything else we can help with, please don’t hesitate to get in touch.
Rash the No1 guy!!
1st of all a huge thank you to my man Rash! An absolute gentleman and amazing customer service from the bloke, a credit to the dealership!
Bought a Mustang Mach E and unfortunately the home charger was missing from the vehicle, Rash rallied round and sought one out for me, again an absolute top bloke.
Traded in my old car as part of the purchase and everything was smooth and done with absolute professionalism.
I would recommend Oakwood to anyone looking to buy a new motor!
17 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your fantastic review!
We’re delighted to hear you had such a great experience with Rash – we’ll be sure to pass on your kind words, he’ll really appreciate it. It’s great to know everything went smoothly with your purchase and part exchange, and that the issue with the charger was quickly resolved for you.
Congratulations on your Mustang Mach-E – a brilliant choice! ⚡ We hope you enjoy every mile, and thank you for recommending Oakwood Motor Company.
Exceptional customer service from…
Exceptional customer service from Natalie
Really pleased with detail of care and attention to detail
Highly recommended
14 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your kind review!
We’re delighted to hear you had such a positive experience with Natalie and that her care and attention to detail made a difference. We’ll be sure to pass on your lovely feedback to her.
Thank you for your recommendation and for choosing Oakwood Motor Company!
I recently purchased a 2019 Cupra 290…
I recently purchased a 2019 Cupra 290 Lux from this garage and unfortunately my experience has been disappointing.
Firstly, the service history/book was missing at the point of sale. I had to chase this multiple times before receiving anything, and even then it was still incomplete. For a performance car like this, a full service history is something I would expect to be properly provided without repeated requests.
Secondly, I never received the V5C logbook. I was told the garage had submitted a V62, but after waiting several weeks nothing arrived. When I followed this up, I was simply told to contact DVLA myself. I have now had to pay £25 out of my own pocket to request a replacement, which should not have been my responsibility.
Finally, the car had 2 advisories on the MOT despite being a 2019 vehicle purchased from a dealer. While not major faults, I would expect a dealership to address advisories before sale and provide a clean MOT for peace of mind.
Overall, the car itself is good, but the aftersales service and attention to detail have been poor. I would advise others to double-check documentation and ensure everything is complete before purchasing.
16 January 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Lewis,
Thank you for taking the time to leave your feedback, and we’re sorry to hear that your experience hasn’t met expectations.
We apologise for the delays and inconvenience caused regarding the service history and V5C. We understand how important documentation is, especially for a vehicle like the Cupra, and we’re sorry that you had to chase this and incur additional cost. This is not the level of service we aim to provide.
In relation to the MOT advisories, while these are not failures, we appreciate your point and understand that customers expect complete peace of mind when purchasing from a dealership.
We’d like the opportunity to look into this further and see how we can help put things right. Please could you contact our team at support@oakwoodmotorcompany.com with your details so we can review your case as a priority.
Thank you again for your feedback – it’s invaluable in helping us improve our service.
Oakwood Motor Company
Great experience all the way through
Great experience all the way through. Rob was fantastic, happy customer.
21 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your great review!
We’re delighted to hear you had a fantastic experience from start to finish and that Rob looked after you so well. We’ll be sure to pass on your kind words to him.
Enjoy your new car and thank you for choosing Oakwood Motor Company!
Service was good only thing was when we…
Service was good only thing was when we arrived to view the car and pick the car up it wasn’t there when we were told it was going to be and we did give notice.
6 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your feedback.
We’re really pleased to hear that you were happy with the service overall, but we’re sorry for the inconvenience caused when the vehicle wasn’t available as expected on your visit. We understand how frustrating that must have been, especially after giving notice.
Your comments have been shared with the team so we can improve our coordination and ensure this doesn’t happen again in future.
Thank you again for your feedback and for choosing Oakwood Motor Company.
Rob was a amazing sales man highly…
Rob was a amazing sales man highly recommended helped loads and got my payments less than expected
19 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re delighted to hear Rob was able to help you and make the whole process easier, especially getting your payments to a level you were happy with. We’ll be sure to pass on your kind words to him.
Enjoy your new car and thank you for choosing Oakwood Motor Company!
Knowledgeable, helpful and stress free purchase
Andy was very helpful, knowledgeable and made the whole process stress free of buying a used. Kept in touch throughout the whole process and was very supportive towards my husband and I. Would recommend this dealership and would buy from again in the future .
18 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear that Andy made the whole process stress-free and kept you well informed throughout. It’s great to know you both felt supported every step of the way – we’ll be sure to pass on your kind words to him.
Thank you for your recommendation, and we look forward to welcoming you back in the future!
Oakwood Motor Company
First of all I would say the process…
First of all I would say the process was quick and the staff are very helpful especially Amy very helpful with any information I needed so I would recommend Oakwood motors over anyone else 5 star service from start to finish
13 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re delighted to hear the process was quick and that Amy was able to provide all the information you needed. We’ll be sure to pass on your kind words to her.
Thank you for your recommendation and for choosing Oakwood Motor Company – we really appreciate it!
Stole my "fully refundable" deposit
Put down a £100 deposit to view a car, with every assurance that if I changed my mind, the money would be refunded. I didn't end up going with that car but the money has never reappeared in my account. Despite numerous phone calls and emails and repeated assurances that they were working on refunding me, I've never seen my money again. It's been over a month of painful calls and emails and being completely taken for a ride.
Zero faith in them and would not have any further dealings. £100 is a lot of money in this time of cost of living crisis and they've just stolen it. Can't visit them in person because we live several hours away now and don't have a car!
14 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your feedback, and we’re really sorry to hear about your experience.
We sincerely apologise for the delay in refunding your deposit and for the frustration and inconvenience this has caused you. This is certainly not the level of service we aim to provide, and we completely understand your concerns, especially given the circumstances you’ve described.
So we can look into this as a priority and get it resolved for you, please could you email our customer support team at support@oakwoodmotorcompany.com with the following details:
Vehicle registration number
Full name
How the deposit was paid
The date the deposit was taken
If possible, the card details used along with the expiry date
Once we have this information, we will investigate urgently and ensure this is followed up properly.
Again, we’re very sorry for the experience you’ve had and appreciate you bringing this to our attention.
Oakwood Motor Company
Natalie was exemplary throughout the…
Natalie was exemplary throughout the process and helped any way she could to get things done and was very patient considering the slow process to get things over the line
11 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your kind review!
We’re delighted to hear Natalie provided such excellent support throughout the process and showed patience in getting everything over the line. We’ll be sure to pass on your feedback to her.
Thank you for choosing Oakwood Motor Company – we really appreciate it!
Brilliant Customer Service with Friendly Staff
Natalie made buying my new car very easy. The whole experience was smooth and there was no hard sales. The car looked immaculate when I collected it and Natalie showed me how some of it worked. She even programmed the sat nav to get me home. Delighted with the service. A garage I would certainly return to even though it is 45 miles away from me!
12 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your wonderful review!
We’re delighted to hear Natalie made the whole process easy and enjoyable for you, and that everything went smoothly from start to finish. It’s great to know you were happy with the condition of the car and that Natalie took the time to help you get set up before driving away.
We really appreciate your kind words and your willingness to travel to us – it means a lot. Enjoy your new car, and we look forward to welcoming you back in the future!
Oakwood Motor Company
Staff were helpful knowledgeable and…
Staff were helpful knowledgeable and friendly especially Natalie who guided me through the process efficiently and with ease
11 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your kind review!
We’re delighted to hear you found the team helpful, knowledgeable and friendly, and that Natalie was able to guide you through the process efficiently and with ease. We’ll be sure to pass on your lovely feedback to her.
Thank you for choosing Oakwood Motor Company – we hope you enjoy your new car!
Wouldn't buy any where else but here
Excellent customer service from the team at oakwood motor company especially Andy,Natalie and the awesome and very funny Diana.
11 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re delighted to hear you had such a great experience with the team, and we’ll be sure to pass on your kind words to Andy, Natalie and Diana – they’ll love that!
Thank you for choosing Oakwood Motor Company, we really appreciate your support and hope you enjoy your new car!
Hands down the best customer service…
Hands down the best customer service I’ve ever experienced. 🌟
After submitting an enquiry about a car I’d seen on the Oakwood Motor Company website, I received a phone call early the next morning to discuss it. Yasar, one of the team members, was incredibly helpful and a pleasure to speak with. He answered all the questions I had about my buying situation and, during that very first call, provided everything I needed to move forward with purchasing the car I wanted.
I’ve never experienced such a fast, efficient, and comfortable turnaround when dealing with customer service. Yasar made me feel completely at ease and handled everything quickly so I could get my new car sorted without any stress.
The next day I picked up my dream car, and I couldn’t be happier. Charlotte, another member at Oakwood Motor company, walked me through all the paperwork and made sure everything was set up and ready to go. Her friendly and efficient manner made the whole experience smooth and enjoyable.
My new car was exactly as advertised, and I drove away completely satisfied. I have ADHD and anxiety, which can sometimes make processes like this overwhelming, but this is the first time in a long time I’ve walked away from a customer service experience feeling so happy and relaxed about the whole process. They truly made it a breeze.
A huge thank you again to Yasar and Charlotte
I absolutely love my new car! 🥳
8 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear about your experience with us at Oakwood Motor Company.
It’s fantastic to know that Yasar was able to assist you so quickly and make the process clear and comfortable from your very first enquiry. We’ll also be sure to pass along your kind words to Charlotte – she’ll be thrilled to hear that she helped make collection day smooth and enjoyable.
Providing a straightforward, stress-free experience for our customers is something we truly strive for, so it means a lot to hear that the team helped you feel at ease throughout the process. We’re especially pleased that you felt supported and comfortable while purchasing your new car.
Congratulations on your new car – we hope you enjoy every mile in it! If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
Oakwood Motor Company
The level of customer service was dismissive
The level of customer service I recently experienced at your dealership.
During my visit, I found the staff to be unhelpful and dismissive when I asked for assistance. My questions were not addressed properly, and the overall attitude from the staff member I spoke with was unprofessional. As a customer, this left me feeling frustrated and undervalued.
I believe that additional customer service training for staff would greatly improve the experience for customers and help prevent situations like this in the future. Professional communication, attentiveness, and respect are essential when dealing with customers.
I hope you will take this feedback seriously and review your staff training procedures. I would appreciate a response outlining what steps will be taken to address this issue.
Thank you for your attention to this matter.
7 March 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your feedback.
We’re sorry you feel this way, as our team spent a considerable amount of time assisting you, including arranging finance approvals and preparing the vehicle following your test drive.
After initially proceeding with our finance option, you later chose to use an external finance provider. While we are always happy to work with third-party finance companies, vehicles cannot be released until full pay-out confirmation has been received and funds are confirmed in line with our dealership procedures. Unfortunately, this confirmation had not been provided by the finance company when you attended to collect the vehicle.
Your deposit was refunded as requested and we wish you all the best with your future vehicle purchase.
Fantastic service from Rob and Diana
Fantastic service from Rob and Diana. Great car! Thanks
28 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re delighted to hear that Rob and Diana provided such great service and that you’re pleased with your car. They’ll both be thrilled to read your kind words.
Thank you for choosing Oakwood Motor Company — we hope you enjoy every mile in your new car! 🚗
Great service from Diana and Joe today…
Great service from Diana and Joe today who sorted us out with our new car. All done very smoothly and worth the drive down from Scotland!
28 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your fantastic review!
We’re delighted to hear that Diana and Joe looked after you so well and that everything was completed smoothly. It truly means a lot that you made the journey down from Scotland — we’re so pleased it was worth the trip!
We’ll be sure to pass your kind words on to them both. Thank you for choosing Oakwood Motor Company, and we wish you a safe journey home and many happy miles in your new car! 🚗
Excellent Service from Olivia at Oakwood
I needed a replacement car and viewed online some of the vehicles for sale at Oakwood Motor Company, Bury branch.
From the start Olivia Hall dealt with my first email and the cars I was interested in viewing and throughout the process off exchanging the replacement car to car sale completion.
I would defiantly recommend Olivia Hall with any enquiries you have for car sales and any issues Olivia will advise and help.
Thank you, Olivia!
20 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you so much for your wonderful review!
We’re delighted to hear that Olivia provided you with such excellent service from your first enquiry right through to completing your replacement car purchase. She takes great pride in making the process smooth, clear and stress-free, so it’s fantastic to know that was reflected in your experience.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Olivia — she’ll be thrilled to read them.
Thank you again for choosing Oakwood Motor Company, and we wish you many happy miles in your new car! 🚗
I dealt with Diana in finance and she…
I dealt with Diana in finance and she was very helpful and answered any questions, she did my finance and tax.
i also dealt with Andy Glover in the sales department and he was very welcoming and helpful, he made it a very easy process.
25 February 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re so pleased to hear that Diana was able to assist you with your finance and tax, answering all your questions and making everything clear and straightforward. We’re also delighted that Andy provided such a welcoming and helpful experience in sales, ensuring the whole process was smooth and easy for you.
Your kind feedback means a lot to the team, and we’ll be sure to pass your comments on to both Diana and Andy.
Thank you for choosing Oakwood Motor Company — we hope you enjoy every mile in your new car! 🚗
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