Oakmans Estate Agents Reviews 483

We had a great experience with Oakmans. We are first time buyers, and Lesley was a great help and letting us know what to do and super informative !
Thank you very much Lesley!

Excellent service and on time.

Quick and efficient. Very professional service.

I have had a truly appalling experience with Oakmans Estate Agents (Northfield). Dealing with them has been a nightmare of unprofessionalism and administrative incompetence.

The main issues are:

Compliance Failure: Despite multiple requests, the agency has refused/delayed providing a formal VAT invoice for an AML/ID check fee already paid. This document is legally required for my HMRC records and Home Buyer Insurance claim.

Arrogant Management: When I escalated the matter to the Area Manager (Sam Checketts), instead of resolving a simple administrative task, he was dismissive and challenged me to take the matter to The Property Ombudsman (TPO), claiming they are "used to" such complaints. This "couldn't care less" attitude toward clients is shocking.

Delay Tactics: They attempted to blame a staff member's holiday for the delay in issuing a mandatory tax document, despite management having the authority to resolve it.

If you value professional service, transparency, and legal compliance, I strongly suggest you look elsewhere. A company that boasts about being "used to TPO complaints" is clearly one to avoid.

Charlee and Tom came to view our flat on Thursday 5th Feb. They listened to our concerns, offered great advice and left us feeling very hopeful. We appreciated the knowledge and research they came with before meeting us. Showed us they really care and understand our concerns. We are confident the sale of our flat is in very capable hands. Thank you.

Jamie turned up punctual to take photos of our property and video. The photos were really clear to see and shows how a blank canvas looks really pleasant young man.

Really friendly person who explained the whole process to me, showed me all the pictures that were taken as well as explained the next steps. Very pleased with the appointment today

great customer service and ollie and luke were great too

olly and luke were very helpful, funny and kind in showing us the house and driving us to locations. answered all questions and good customer service

Bill was really great when he came over to take our photos - he was very respectful of being in someone else's home, and checked our preferences on a number of things. He was friendly and professional, we'd definitely recommend.

Oakmans Media Team certainly have elevated the process of aiding the sale of properties to a new level.
Very friendly and knowledgeable was Dominic, the main man.
Super Service

Very efficient service very nice people to deal with my appointments were on time I'm very pleased with the way they have worked for us

HI GREAT ME
TOLD ME WHAT HE HAD TO DO
SACN SCLING
TAKE PICTURES
ANER ANY OFF MY QUITIONS
THANKS

Excellent service. The photographer was pleasant and explained what he would be doing.

Bill was great, very efficient took pics, video and drone in half an hour and didn’t mind our dogs wanting a fuss.

The Oakmans Marketing team are true professionals. One time and very thorough throughout the visit. The photos look fantastic.

Dominic was on time , super efficient- explained everything he was going to do
He was also a very pleasant young man - taking time to interact with a slightly anxious pensioner- me!!
Thank you

Photographer arrived on time was very courteous and professional. Minimal disruption and very timely

I had the pleasure of being served by estate agent Tate for several house viewings. We viewed several properties with other estate agents from other firms as well but we found Tate to be the most knowledgeable, enthusiastic and helpful with every viewing. He is an asset to the company and we look forward to having the pleasure to work with him again.

As title, Bill who took the photographs for our property that will be up for sale soon, is extremely professional, efficient and approachable.

A few key points highlights:

1) He arrives on-time as scheduled

2) His helpful and straightforward advice in coordinating the house's internal conditions for a smooth photography session completed in under 30 minutes which is extremely efficient

3) His professionalism and expert use of photography equipments, along with illustrations of some initial shots, gives myself, as a landlord, great confidence in having some top visuals on property sites afterwards

4) He has always been friendly, well-mannered and approachable throughout while also presenting himself very professionally as well, which reflects very well onto and very in line Oakmans' own great reputation.

Thank you so much to Bill for his valuable time and great effort again!