Placed order and confirmed immediately. They messaged me items would be mailed 3/5 days after inspection. Also before shipping they send you a video through email showing the item and packaging. Can’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so impressed with the customer service I received! I placed an order, and one of my items turned out to be out of stock. Before I even had a chance to worry, their team contacted me proactively.... See more
Oak juri has pretty pieces, the boxes come with true branding and the customer support survice is available on whats app and via email. I had my pieces stolen and their team has been helpful in resolv... See more
Company details
Written by the company
At OAK JURI, we believe that true luxury lies not in the price tag but in the craftsmanship and beauty of each piece. Our collection of earrings, necklaces, rings, and more is designed to bring timeless sophistication into your life without compromising your budget.
Contact info
United States
- service@oakjuri.com
- oakjuri.com
4.4
Excellent
156 reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought this bracelet for my wife for…
I bought this bracelet for my wife for Valentines Day. When she received the gift she was excited. The bracelet was high quality, and looked great on her wrist. I would recommend this bracelet to anyone!!
24 February 2026
Unprompted review
Already ordered more! <3
Shipping was fast and with no issues. The quality is great! I was worried that my gold ring would tarnish and look cheap and lightweight but everything looks incredibly beautiful and high-quality.
20 January 2026
Unprompted review
Very accommodating
Although there was a little mishap, this company has worked with me in the best way possible day in and out. They have been so accommodating for my needs and fixed any issues. Thanks oakjuri ☺️
1 January 2026
Unprompted review
Absolutely incredible customer service
Absolutely incredible customer service. My package (3 sets of earrings) appears to have been stolen from my doorstep after delivery. Even though this was not the company's fault at all, they still offered to replace the items as a one-time courtesy. I was honestly shocked at the kindness of the offer, especially since I'd already had a delivery problem with a previous order. Now I am a customer for life and will definitely be buying more jewelry! I previously ordered a bracelet and the quality is great. Highly highly recommend!
26 January 2026
Unprompted review
Really such a great site to order from
Really such a great site to order from, I’m so sad to say I can’t continue purchasing due to customs catching on but I truly cherish all of my items.❤️❤️❤️❤️
22 January 2026
Unprompted review
I just ordered a watch and it says the…
I just ordered a watch and it says the website has been permanently shut down? Excuse me. This is not acceptable, I am extremely mad.
25 January 2026
Unprompted review
Reply from Oakjuri
Hi there,
We’re very sorry for the frustration this caused.
Our website is operating normally and has not been shut down. In some cases, network restrictions or local connection issues may cause an incorrect message to appear.
Your order remains valid and is being processed as usual.
Please contact us at service@oakjuri.com, our support team will guide you step by step and also share the latest tracking information with you.
We sincerely apologize for the inconvenience and appreciate your patience.
— OAKJURI Team
The size of the bracelet was too small…
The size of the bracelet was too small and tried to exchange the size, and they said they don’t do any exchanges unless it’s damaged. I didn’t even ask for a refund. I asked for an exchange for the size to be bigger because it was smaller than it appeared
15 January 2026
Unprompted review
Reply from Oakjuri
Hi there,
Thank you for your feedback, and we’re sorry for any inconvenience caused.
All bracelet sizes are clearly listed on our product pages, and we also provide detailed photos and measurements for reference before purchase. As stated in our policy, we normally do not accept exchanges for size or personal preference unless the item is defective.
That said, we truly value your experience. Our support team has already reached out to you to explore possible solutions, including alternative options where possible.
Please feel free to contact us at service@oakjuri.com , and we’ll be happy to assist you further.
Thank you for your understanding.
— OAKJURI Team
I buyer be warnedhave contacted this company about a…
I have contacted this company about a defective watch they sent me which does not work or keep time. They will not give me a return address to return the defective item. The customer service is horrendous. I have reached out over 10 times all they keep saying it sent us a video. I don’t I’m 73. I don’t know how I never make a video ever. I was going to purchase several other items my bad I should never have ever bought a watch, but the customer service is horrible. I would say they advertises free returns. They are a scam buyer beware.
9 January 2026
Unprompted review
Reply from Oakjuri
Hi Mina,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused you.
Our request for a short video is only to help our technical team better understand the issue and arrange the most appropriate solution as quickly as possible. We completely understand that recording a video may be difficult, especially if you’re not familiar with this process, and we’re very sorry if this made you feel uncomfortable.
We also contact with you and offer reshippment for u.
Please rest assured that we do not intend to make things difficult for you. Our goal is always to resolve issues fairly and efficiently. In cases where a defect is confirmed, we do provide replacement or refund support in accordance with our policy.
We have forwarded your case to our senior support team, and they will contact you directly to assist you step by step and offer an alternative solution that does not require a video.
Please feel free to reach us anytime at service@oakjuri.com
. We truly value your trust and would appreciate the opportunity to make this right for you.
Kind regards,
OAKJURI Team
Scam company
All 5 start previous review have to be fake because they are a scam. They first overcharged my card. Then never sent me a quality check video until I reach out to them which was after they shipped. The quality is trash. (Now where the quality they send to influencers) When I said they are false representing their quality they offer only 80% refund which is illegal
13 December 2025
Unprompted review
Reply from Oakjuri
Hi dear,
Thank you for your feedback. We strongly disagree with several statements in your review and would like to clarify the facts for transparency.
1. Payment amount
We do not overcharge customers. The amount charged is exactly what is shown and confirmed at checkout. No additional or hidden charges were applied to your card. And also we have report that case with the bank, and also we have refund the extra fee from our site first.
2. Quality check video
Quality check videos are automatically shared to your email for every order. Please check spam box for the QC email. Also, the customer service have shared again with u.
3. Product quality
All products are made and shipped according to the same quality standards. We do not send different products to influencers versus paying customers. This claim is incorrect. And the fliter from QC info is too dark that diff with the influencer. Please confirm the quality when you recieved the package.
4. Refund policy
We do not refuse refunds. In cases where an item is not defective but does not meet personal expectations, we offer a free reshippment as a goodwill solution, which is clearly stated in our return policy.
5. False claims
Labeling our business and other customers’ reviews as “fake” or calling the company a “scam” without evidence is inaccurate and misleading. We have fulfilled thousands of orders and continue to provide after-sales support to our customers.
We remain open to resolving any issue fairly. Our customer service have provide the best solution for you, please check from your inbox or spam box from service@oakjuri.com
We stand by our products, policies, and customer service. Thanks for your feedback
Team Oakjuri customer service
Very good quality.
22 December 2025
Unprompted review
Super fast repsonse to email
Super fast repsonse to email. Great customer service!
21 December 2025
Unprompted review
The quality of the bracelets are…
The quality of the bracelets are great!! I did have a small issue with my Order but customer service worked fast to fix it and I am now awaiting my new shipment! Can’t wait to wear my new pieces!
17 December 2025
Unprompted review
I cannot wait to receive my pieces
I cannot wait to receive my pieces . Customer service is responsive and prompt
16 December 2025
Unprompted review
Classy Watch
Placed order and confirmed immediately. They messaged me items would be mailed 3/5 days after inspection. Also before shipping they send you a video through email showing the item and packaging. Can’t wait excited. Love the customer service 👍🏻
13 December 2025
Unprompted review
Gorgeous product
Gorgeous product ! An item came I. Way to small and they offered to fix the problem and did it fast! I absolutely think the product is great quality and beautiful! Customer service was prompt and very professional!
10 December 2025
Unprompted review
Very helpful
Very helpful, customer service is great and solved my problem in the right way
8 December 2025
Unprompted review
Great costumer service
I haven’t received my order yet but Im leaving 5 stars for costumer service, they answered my question really fast and resolved my issue. I’ll update my review when I get my items
7 December 2025
Unprompted review
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