Appalling. Order was to be shipped on 27th May. Contacted 7th June to get update. After three rounds of communication, was informed part was on back order and might be in late July. Element 14 was ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't buy from elements 14, not delivered your order and showing only processing use for public funds not refunded in case order cancelled,also staff very rudely behaviour. Better to buy another pla... See more
Special delivery instructions were given to leave at door .couldnt be delivered as no one home 3 weeks latter its returned to England .why are they so hopless
Rubbish service, I ordered a 3D printer 9th May got an order confirmation (in fact two) stating it would be due to be delivered on 20th May. By the 31st May I decided to ring up for a progress upda... See more
Company details
Written by the company
We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.
Contact info
1.4
Bad
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online ordering easy and quick delivery of goods.
Being able to order and pay at any time of day or night is a plus for me, and the quick delivery can't be faulted.
15 February 2017
Unprompted review
Reply from element14 New Zealand
Hi Ian,
Thank you for such a wonderful feedback.
Thank you for trusting element14 with your business needs, we're looking forward to working with you again in the future.
Kind Regards,
element14 team
Element 14 claim 'same day shipping' but if don't count on if your really need it
While the same day shipping claim sounds nice, in my experience whenever I've REALLY needed to ship the same day, it doesn't. Often an order will sit 'pending' until you phone them and ask whats happening..the answer is always the same 'We had a problem but will get that out now, we are sorry'. If I hadn't phoned, would it have sat there 'pending' for days or weeks?
Don't rely on their stock counts either, often an item showing as 'in stock for next day delivery' is not in stock at all. Buyer beware.
15 February 2017
Unprompted review
Reply from element14 New Zealand
Hi Bart,
Thank you for your feedback, we apologise for any inconvenience caused.
At element14, we continually look for improvement opportunities and thus we have forwarded your concern regarding 'pending' order status to our local customer care team for review.
Currently we are deploying a new web update which will reflect more accurate stock levels and shipment. For more information please visit our link http://au.element14.com/new-web-features
We're looking forward to working with you again in the future.
Kind Regards,
element14 team
element14 performance
Good service and competitive pricing with a large range of stocked items.
Purchasing a lot items from one source saves time.
There service has had some minor bumps along the way but generally they have been sorted out with the help of our rep.
15 February 2017
Unprompted review
Satisfied Customer
Great hassle free service, Placed our order and it arrived in no time at all. Always a pleasure to deal with a company that sends you the goods you order on time, without any drama. Looking forward to placing our next order.
15 February 2017
Unprompted review
Reliable supplier
Quick delivery and great communication if stock is not available
15 February 2017
Unprompted review
My usual source of electronic components.
Good selection of parts and fast shipping.
15 February 2017
Unprompted review
good range and fast delivery
information on product datasheet wasn't correct but otherwise good
15 February 2017
Unprompted review
very good
I enjoy dealing with Element 14. all my odres have been delivered on time without any problems.
15 February 2017
Unprompted review
tools and batteries
I rate Element14 Top of the tree for quality and service.
15 February 2017
Unprompted review
Good Service
good quick service, product arrived within a couple of days in great working condition.
15 February 2017
Unprompted review
Great service
I have been using Element 14 for a number of years as one of my main electronics suppliers. Good product range, excellent service and stated delivery times always adhered to.
15 February 2017
Unprompted review
good range, not always the easiest to find!
although they have a good range it can be difficult to search for stuff. i usually have to go in with a broader search and then narrow down the categories. would be easier if you could just type all relevant search words relating to the product and it finds it from there
15 February 2017
Unprompted review
Reply from element14 New Zealand
Hi Gene,
Thank you very much for your feedback.
Currently we are deploying a new web update which includes improvements to current search functionality - The new type-ahead category display shows the high level-search function and parent category for a more user friendly experience and also improves readability. You can now find what you are searching for with improved ease. (For more information please visit: http://au.element14.com/new-web-features)
We would love to assist you again should the requirement arise.
Kind regards,
element14 team
Element 14
Element14 is a very reliable company to deal with, with good systems in place to ensure good communication about orders.
When help is needed, Element14 is fast to respond
15 February 2017
Unprompted review
Element 14 makes it easy.
The website is easy to use and the order process simple. Items usually arrive very quickly.
15 February 2017
Unprompted review
Straightforward but off-timing
Straightforward processing but post-order delivery estimates deviated substantially from those stated prior to order. Resulted in multiple deliveries over 2 weeks. A problem if you have to arrange to be on-site to receive deliveries.
15 February 2017
Unprompted review
Reply from element14 New Zealand
Hello,
Thank you for taking the time to send your feedback across. We are always working hard to make sure that we deliver your order on time, please accept our apologies that this has not been the case for you.
Currently element14 is deploying a new web update which will reflect more accurate stock levels and you will now be able to choose to consolidate your order or if you wish to consolidate by products. The order consolidation options are at the Order Information page. (For more information please visit: http://au.element14.com/new-web-features)
We hope we can make the shopping experience more user friendly going forward.
Kind regards,
element14 team
My first choice for components for test and measurement
A great website for finding the product you want, huge range. Never had a bad experience with ordering products from them.
15 February 2017
Unprompted review
Reply from element14 New Zealand
Hi Mike
Thank you for the fabulous feedback. We are delighted to hear you have enjoyed smooth order experience.
Thank you kindly for your business, we're looking forward to working with you again in the future.
Kind Regards,
element14 team
Good, with occasional glitches
Element14 normally delivers the goods in 24 hours. Sometimes things change and an item can change from, at the worst, available in a week to discontinued.
Occasionally the wrong item is delivered and this is replaced in a hassle free manner.
15 February 2017
Unprompted review
Good all round supplier
Trouble free service, broad range and prompt delivery with the infrequent exception of stock ex-UK.
Notably the freight free limit that we had has increased, so we now have to balance the total cost of dealing with E14 vs. other suppliers.
15 February 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.