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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers are generally satisfied with the quality of the products, finding them to be excellent and well-made. Many people appreciate the precision and premium feel of the controllers, often recommending them to other gamers. Some customers also experienced fast shipping and timely delivery of their orders. However, a significant number of people are dissatisfied with the company's response time and lack of communication regarding their orders. Many customers report not receiving updates, tracking information, or responses to their inquiries, leading to concerns about lost packages and lengthy delays. There are also complaints about receiving defective or used products, and some reviewers express frustration with the chosen delivery carriers.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many reviewers expressing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast shipping and well-packaged... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Response time

Clients share negative opinions on response time, with many expressing disappointment over a consistent lack... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nyxi

Their products are excellent. beautiful, functional and long-lasting. Accurate and fast shipments. Friendly, knowledgeable and helpful customer support.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

A website to recommend to people.

I found out about this website from YouTube. The website was no hassle to explore through. There were no issues with payment transactions. So overall, I am satisfied with this website.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

I mean the products are great

I mean the products are great, but I think the website can use some work in terms of guiding the user to the best product for them. I needed to make sure without a doubt that I bought a game pad that would also double in tablet mode and it kind of worked, but I had to dig. Granted I was burned before I bought a controller that did not work in tablet mode. Meaning having the individual Joy act as individual controllers when not connected I think I'm gonna be happy with the Hyperion pro though we'll see.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Second time not that good

This is the second time I buy with NYXI. The first time was smooth and with no issues. This second time I recevied an email from them 3 days after I placed the order asking for additional information in order to proceed with the shipment, but they did not give me enough time to replied the email because after a couple of hours they cancelled my order.
Anyways, I placed a new order, so let's see how does it go.

9 October 2024
Unprompted review
Rated 4 out of 5 stars

Unclear using PayPal

When checking out via PayPal, the process somehow cancelled and I wasn't sure whether the order went through. It wasn't clear to me, whether I needed to stay on the site and enter more details.

8 October 2024
Unprompted review
Rated 2 out of 5 stars

DO NOT Buy From Official Site

They're legit, but don't purchase off their official website unless you want your personal data sold to scammers. I didn't realize it was a Chinese company until it I saw it was shipping from China, next thing I knew I was getting blackmail scams via email that include my name, phone number, address, and a photo of my house. I strongly advise you use a PO box with an alias, or just purchase off Amazon.

2 September 2024
Unprompted review

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