I can't use here those words which I wanna use but Nykaa Customer care service,sadly I can't give 0 rating because it's starting from 1. If you're expecting to know something from them about delivery... See more
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Based on these reviews
Bahot hi bekar customer service.maine same address pe kafi orders diye the pahle abhi wrong pincode batake parcel deliver hi nahi ho raha he.customer care number he wo bhi band hi he all time.chat fu... See more
What's going on with Nykaa Fashion's return process? I received a wrong delivery from Nykaa Fashion and their return process is a nightmare. Despite multiple emails, no pickup attempt has been made... See more
I will give 0 star to there customer service because they are literally useless. I am Nykaa Private Platinum member but it's been months that my every order is getting delayed for literally days & we... See more
Jyoti, Rajouri Garden Store Was attended by this gorgeous, hard working lady called Jyoti, and super happy with the experience at the Nykaa’s Rajouri outlet. She treated us with so much patience an... See more
I'm zeenat shaikh. Maine 5 to 6 time customer care me baat ki lekin abhi tak mera order nhi aaya hai. Koi responsible hai yaa nhi. Mera order 27 september ko aane wala tha lekin abhi tak nhi aaya hai... See more
Sadly i can't give Nykaa a 0. They advertise 2 hour express delivery but do not deliver. When i called their delivery agent he kept discouraging me from expecting delivery and said will deliver tomorr... See more
I would rate you 0 for the pathetic service.No proper response from customer service nor from delivery agent.Its been 2 weeks since I placed ordered.Whenever I call customer service they just say we a... See more
My first order never got status update so I cancelled and got refund. Again ordered same item this time same situation order confirmed after that no update, I waited this time no option to cancel. Alr... See more
Nykaa promises quick delivery, but there is much delay for delivery...you have to keep getting in touch with the help center to facilitate your ordered items...customer service is useless, just keep o... See more
I was looking forward to using the Dr.Jart+ Vital Hydra Solution range, but unfortunately, the products I received were close to their expiry dates with only six to nine months of shelf life left. Bot... See more
Their delivery partner, Blue Dart, is extremely rude and often delivers packages in terrible condition. The customer service team doesn’t take any action either. Nykaa also sends products that look u... See more
Don't even want to give any stars. Worst app. Extorting money from people. No proper support, only automated messages or incorrect information is provided. Don't use it. Have registered a complaint on... See more
Nyka fashion is not the same anymore,customer service is horrible. They missed most of my packages. I didn’t receive a package neither got the refund nor the credit no matter how many times I raised t... See more
Disgusting is not d word. Free products were not reflecting in my cart.. Raised complain.. Spoke to supervisor sukrani. Who said she will follow up and call back.. Nothing done.. Disgusting.. Pl stop... See more
ordered a productive online from Nykaa website very disappointed with their product.After raising a complaint with their customer care a person named Afzal from the customer team says that th... See more
Delivery does not happen on time and the dates for delivery keep changing without prior intimation. It's a big scam they just take ur money and delay the delivery. There is no option to cancel the ord... See more
Nykaa fashion has got the worst customer care service.. after delaying my order for 2 days the kind of tone the customer care executive used was really arrogant. His name was Sumit .. I ordered for gi... See more
These buggers are getting worse by day. Now they have added dropshipping vendors to their app who sell cheap copy of branded products with original pictures of the items and remove the return poli... See more
I had a very disappointing experience with Nykaa Fashion. Their customer service is extremely poor and unresponsive. It’s very difficult to get proper assistance or timely updates on orders. My deli... See more
Well-known brand for makeup
Good product must try
Yesterday I e 19th March,A order placed by Mrs Jolly Chatterjee was delivered at an wrong address by Bluedart.On raising the same with Nyka ,a ticket was raised no.20060855.Today we called up the C... See more
Nykaa has cheated me of 10 k inr . On Black Friday Sale I ordered article worth 26 k after waiting for 15 days I received article worth 16 k . Out of 11 item 6 were missing . From past 5 days I’m... See more
Nykaa has become the most unreliable shopping app ever. Every time I place an order, they delay it again and again and then suddenly cancel the whole order without even informing properly. Recently,... See more
My order id Details Order ID: NYK-28129112-4231265 Wrong product delivered to me and when I ask for return or exchange pick up was rejected for quality check and then I mailed the details and then a... See more
I had ordered a cords which showed me an estimated delivery date of 19th May . Since I need to travel u had raised the same with multiple support people 3 times a day . My order is in my visionary sin... See more
It has been over a month since I ordered a dress for a festival. Nykaa Fashion first delivered the wrong item; the return was picked up promptly, but the correct replacement has still not been deliver... See more
They have scam brands on the app. Take the longest to sort out issues created from their end. They don't understand the problem. You will end up explaining the issue to 100 people from the team. Every... See more
Well known for makeup products
"Nykka sucks" I ordered a concealer from Nykaa and received a used product — the seal was broken, and the concealer was smeared all over the bottle. This is unhygienic, unethical, and completely un... See more
The order is in out for delivery from last week. Everyday the reason is different. Though another was order placed on the same day, it was delivered without hassle. For this order they give rubbish re... See more
Nykaa Cosmetics Stardust Dual Chrome Eyeliner with Holographic Finish - Metaverse The shelf life of the sent product is 2 years out of which 13 months has already passed now. And when I got the... See more
Very bad experience.. never order from Nykaa it never gets delivered.. their customer team is absolutely useless speak the same lines over & over again .. unable to answer your queries .. ordered2 lip... See more
The platform is just to take order. You won't get any order update from Nykaa Fashion or even if seller don't ship the product, their is no accountibility. Nykaa Fashion will tell customer to wait for... See more
Terrible delivery experience with Nyka!! They commit to a date during the time of placing an order and get you to place the order. Then the delivery doesn’t even move and they mark it as shipped becau... See more
I have been trying to connect with your customer care for the last 30 minutes with no response. This is honestly the worst experience. Your app keeps changing the delivery date unnecessarily and th... See more
I ordered on Nykaa app on 27 July 2025 with delivery date of 29th July.Nothing was delivered till 29th July. Called on customer care but no resolution. Drop an email on Nykaa but no response. Worst... See more
Scamsters . I ordered a product which didn’t reach to me at all even though i was getting message out for delivery. After many calls with customer executive they agreed to cancel but they charges me 5... See more
I have purchased I silver bars .it's non cancelled items. They given dilivery dates after 10 days. Meantime price increased. ( More than 20 % ) . So they cancelled items , without any proper reason... See more
Horrible experience.. I recently ordered from nykaa on 17th and still didn't received my order till 25th...So i had to go to my nearest Delhivery office to pickup my order, and contact the delivery ag... See more
*1/5 stars - AVOID NYKAA FASHION* It's been a month since I initiated a return with Nykaa Fashion, and I'm still waiting for my refund. Despite multiple follow-ups, they've failed to collect the... See more
Choosing 1 star because there's no option of 0 or minus. Worst app ever. Even if you order the right product, they will send you the wrong one and won't even accept their mistake. I received the wron... See more
I ordered on Nykaa app on 15th July 2025 with delivery date of 17th July.Nothing was delivered till 18th July. Called on customer care but no resolution. Drop an email on Nykaa but no response. Worst... See more
I ordered a pack of 3 tommy hillfigure suitcases and was delivered just one. I tried talking and mailing but nothing happened and they just called me wrong and took no accountability of their fault.... See more
Brought a makeup box and other stuff as a Diwali gift from a brother ( residing in US) to his sister ( in Mumbai). The powder was all over the gift box. When spoke to Support, used their regular cook... See more
Best products in budget
Very bad experience.... I stuck my money and order also not receive from last 1 month.. guys please don't buy anything on this side, cash on delivery not available and also they will not deliver you... See more
Worst experience with nykaa I place my order with a pre-payment but I never receive that ordered and they did nothing about it. They directly call me liar and their delivery partner is right, but I ne... See more
I placed an order with Nykaa on October 14th, and as of October 22nd, there has been no update on the delivery. The delivery personnel have been abusive and unhelpful, and I have not received any s... See more
Great ptoduct and effective
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty Supply Store
- Cosmetics Industry
- Perfume Store
Information provided by various external sources
Best Beauty Products Online: Buy cosmetics online at best price in India from top beauty brands & know the latest beauty trends at the finest cosmetic store, Nykaa.
Contact info
Senapati Bapat Marg 14, 400013, Mumbai, India
- nykaa.com
Very bad experience
Very bad experience. They deliver wrong products and then do not return the products. Please avoid this site at all costs.
8 March 2026
Unprompted review
Poor Customer Service, False Commitments & No Refund After Return (Feels Like Fraud)
I had a very poor experience with Nykaa’s support and refund process.
I placed an order on 07 Feb 2026 (Order ID: NYK-331535756-1869844) for Tom Ford Ombre Leather 100 ml and Givenchy Gentleman Society 100 ml, total amount ₹33,137.
The order was delivered on 08 Feb 2026. I contacted customer support immediately and requested a return. The product was picked up and returned on 14 Feb 2026. On 15 Feb 2026, I received an email stating that the refund was initiated and would reflect in the original payment method within 5 working days.
Despite this, the refund has still not been credited to my source payment method. What made it worse is that when I followed up, I was repeatedly given generic timelines (48–72 hours) with no proactive updates. At one point I was told the refund was “processed” and I should contact the bank, but HDFC confirmed they have not received any refund request, and Nykaa has not shared any ARN/UTR to track the refund. Without an ARN, the bank cannot trace anything.
The most frustrating part is the lack of accountability and communication, I had to chase for every update, and even then I got scripted responses instead of a real resolution. Because this was a debit card EMI transaction, the delay also caused additional stress since the EMI remains active while Nykaa delays/refuses to provide proper refund proof.
This entire experience has been mentally exhausting, and I wouldn’t expect this from a company of this size. If you’re buying expensive products, be cautious, if something goes wrong, getting your money back can become a long, frustrating process.
27 February 2026
Unprompted review
I ordered something and delivery date…
I ordered something and delivery date was 3rd march but they kept delaying it for almost 2 days and and when it showed "out for delivery, keep your phone handy our agent will call you." still no update It's been 4-5 days.
2 March 2026
Unprompted review
I ordered products from Nykaa beauty
I ordered products from Nykaa beauty. They delayed delivery and eventually admitted to have lost it. Offered refund. They have such an inefficient system and people working. I told multiple times i wont be available on call from a certain date if they delay it any further. Yet they did and guess what they tried calling when i was out of country. Such morons literally. To this date they are not able to process. BTW most stuff they sell on Nykaa are fake. Especially brands like Nike puma etc
17 February 2026
Unprompted review
Where worst in delivery..not delivering…
Where worst in delivery..not delivering at the mentioned date.There is no option to contact the help centre . The ever worst website I had ever seen
23 February 2026
Unprompted review
They don’t refund money when product is…
They don’t refund money when product is lost from delivery guy or anyway, they just send here and there apology email or blame on you.
20 February 2026
Unprompted review
In regards to My Nyka Fashion order ID…
In regards to My Nyka Fashion order ID 36398555-609749. I received an incorrect item instead of what I had ordered. I immediately raised a return/replacement request, but despite multiple follow-ups, I have not received any proper update or resolution from the Nykaa Fashion team.
The delay and lack of communication are highly unprofessional and frustrating. As a customer, I expect at least timely support and transparency regarding the status of my complaint.
This experience has seriously affected my trust in the brand. I hope Nykaa Fashion takes immediate action to resolve this issue and improves its customer service for future customers.
Very disappointed.
16 February 2026
Unprompted review
They are misleading customers by…
They are misleading customers by falsely advertising offers on their application. Do not order from them and as well as Myntra
16 February 2026
Unprompted review
We were shocked to see the jar was…
We were shocked to see the jar was practically half empty and the packaging look a bit dodgy as well and it looks like the returneditem was repackaging and sent to us clearly because the package was a bit wonky as well. We are from the UK and we were so proud to see a company like Nykaa bringing all the good products together clearly they’re not a very ethical company.
15 February 2026
Unprompted review
This platform is an absolute scam
This platform is an absolute scam. The refund and return process is deliberately made exhausting and frustrating. I have followed up multiple times via email and calls, shared all required details—including product photos, box images, and the invoice—yet my return request was still rejected for “missing details,” which is completely false. I even saw the request suddenly marked as rejected on the app without any valid explanation.
The order value is ₹20,000 for two perfumes, and despite clearly requesting approval and complying with every requirement, the request was denied. This has been an extremely disappointing and eye-opening experience. I strongly warn anyone shopping on Nykaa to be very cautious—returns are not customer-friendly, and the process is unnecessarily difficult. This feedback is honest and driven by genuine frustration.
12 February 2026
Unprompted review
If only i could give a minus rating i…
If only i could give a minus rating i would . Horrible horrible customer service.
My return orders have not been picked up for more than 15 days .
I think this is a scam they are running to use the funds .
Everyday you get a message to keep the pickup ready and within an hour the pickup is cancelled saying we attempted to pickup but it dint happen.
They sell such expensive brands and then dont arrange for the return.
Myntra is such a great app and super return and refund policy.
Nykaa fashion is a big SCAM.
11 February 2026
Unprompted review
My experience was very negative
My experience was very negative. I don't want to go into detail about the whole situation, but I see many people who have had similar problems and they have already said everything for me. To be honest, I am very disappointed. My expectations were completely different.
4 February 2026
Unprompted review
I can't use here those words which I…
I can't use here those words which I wanna use but Nykaa Customer care service,sadly I can't give 0 rating because it's starting from 1. If you're expecting to know something from them about delivery status, courier partner number,or cancel order or anything address change whatever, same answer in everything you will get sorry we are unable to do.BC Nykaa
10 February 2026
Unprompted review
Nykaa Fashion is a Scam..
Nykaa Fashion is a Scam..
I have received a wrong product once in the month on Jan 2026..
After a lot of request they accepted the return of the wrong product..
But for 4 days i was notified that pick up couldn't happen because i was rescheduling it..after 8 days battle the wrong product was picked up and i got my refund..
In the month of Feb 2026 i again ordered the same product and to my surprise, again i received a wrong product that too same as the last one..
After a lot of battle, my product was picked up without notifying me that the product is been picked up..and now they are again sending me delivery boy for the pickup..
What kind of planned scam is this..
9 February 2026
Unprompted review
Nykaa promises quick delivery
Nykaa promises quick delivery, but there is much delay for delivery...you have to keep getting in touch with the help center to facilitate your ordered items...customer service is useless, just keep on uselessly apologizing...this is the 2nd time this is happening..zi am fed up breaking my head over this...please don't promote Nykaa....they will keep you hanging
9 February 2026
Unprompted review
Incorrect item delivered and no response
The company delivered wrong product and when reached out to the customer care,they were not at all supportive.
This is a pure case of cheating and disappointment.
30 January 2026
Unprompted review
Best products in budget
1 January 2026
Unprompted review
This company engages in dishonest…
This company engages in dishonest practices: customers do not receive what they ordered, and any mistakes are simply denied.
26 January 2026
Unprompted review
Ordered a product which had a side…
Ordered a product which had a side effects and very disappointed with the management. Their handling of customer issues is careless, unprofessional, and disrespectful. Complaints are either ignored or delayed, and there is no proper accountability or follow-up.
The staff lacks responsibility, communication skills, and concern for customer safety and satisfaction. Instead of solving problems, they make excuses and waste customers’ time.
24 January 2026
Unprompted review
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