The NWH Group Reviews 

503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and smooth processes. Many people appreciate the personalized approach and the willingness of the team to go above and beyond to meet their needs, especially with delivery services. However, some people mentioned issues with skip collections, citing that they were not always collected as agreed and that there might be a lack of drivers, leading to potential delays. A few other people also felt that there were concerns regarding some drivers' conduct on the road.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic and superb from... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and easy communication.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often praising the promptness and reliability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more

Rated 5 out of 5 stars

Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... See more

Company replied


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

503 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(503)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff Review

Amanda Knox account manager at NHW is always extremely helpful and has fast response time which is really appreciated in the industry that we work in.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

We have a good experience working with…

We have a good experience working with Amanda Knox as our account manager, she is always quick to respond to any queries, hire enquiries or quote requests. Working with Amanda makes our day to day easier knowing our bookings/exchanges are in hand with Amanda and she knows her stuff.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Rachel was ace

Rachel was ace , in under an hour we had an account set up and a delivery time and date for our 40 yd skip
Thanks for all your help Rachel I would definitely recommend Rachel at NWH

14 October 2025
Unprompted review
Rated 5 out of 5 stars

An Asset to the company

Shaunni Kingwell is our rep and is a pleasure to deal with, she is friendly, reliable, quick and professional. A delight to work with

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service in a Fast-Paced World

We recently had an outstanding experience with Shaunni Kingwell, an account manager at NWH Group. Shaunni stood out with her exceptional professionalism and genuine care. From the moment we reached out, she was attentive, patiently addressing our questions and concerns with clear, thoughtful responses. She went above and beyond, quickly resolving any queries or issues in a warm and approachable demeanor. Even with the high-pressure environment, her efficiency and positive attitude made the interaction seamless and stress free. Highly recommend working with her and NWH Group.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

Shaunni is a breath of fresh air to deal with, she is always prompt and efficient when I require anything from NWH she is an asset to the company.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast friendly service

Ordered a skip a few months. Amanda Knox dealt with it she was very helpful and made a stressful situation all the easier. Deffo recommend and would deffo use again. Thanks Amanda

21 April 2025
Unprompted review

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