The NWH Group Reviews 

504
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and willingness to go above and beyond. Many highlight the excellent customer service, noting quick responses and effective handling of queries. The overall service is frequently described as fantastic, with deliveries often arriving on time and waste removal processes made simple and stress-free. However, some customers also noted issues with the delivery and collection service scheduling. A few people experienced skips not being collected as agreed, sometimes resulting in long waits, or found delivery times inconvenient and received conflicting information about collection dates.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting exceptional professionalism, extensive... See more

Service

Clients share positive opinions on service, with many describing it as fantastic and superb from start to... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and politeness of... See more

Response time

Customers consistently note positive experiences with response times, highlighting that communication is... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more

Rated 5 out of 5 stars

Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... See more

Company replied


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(504)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skip Hire Made Easy

ordered skip today, so easy to do and no fuss, competitive rates and really great team of workers, no problem at all for the staff to organise delivery and collection, will be using your service again.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Hollie!

We wanted to find a cost effective solution for a regular general waste and glass collection. We had already had a quote from a broker which Hollie managed to almost half! She was honest, straightforward and super helpful with a lovely sense of humour :) Thanks again for sorting us out Hollie!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. After having a total runaround from another company I found Rachel at NWH to be very professional and competent. She really went above and beyond with advise and service

16 May 2025
Unprompted review
Rated 5 out of 5 stars

No hassle and great service

No hassle and great service, skip delivered and collected on agreed dates and drivers were first class.

1 May 2025
Unprompted review
The NWH Group logo

Reply from The NWH Group

Hey Ray,

Thank you for your excellent review and support.

Delivering dependable, high-quality service is at the core of what we do at NWH, and we’re so pleased to hear we met your expectations.

Best Regards
The NWH Group

Rated 5 out of 5 stars

Professional service and highly recommend vs B*ffa

Massive thank you to Finlay and the NWH team. I am part of the management at a 700+ capacity venue in Midlothian, we had been with B*ffa for over 8 years. Prices were going through the roof and service was getting worse & worse. We were contacted by Finlay to offer us a quote to see if the NWH group could offer us a better deal. Not only did they offer us a better deal but they have also provided a great service on our weekly bin collections since. Finlay made the switching process almost seamless and was always on hand to help us with any questions or issues we had, would highly recommend NWH Group.

10 January 2025
Unprompted review
The NWH Group logo

Reply from The NWH Group

Thank you so much for the glowing review!

We're truly grateful you chose NWH, and it's fantastic to hear that you had such a positive experience. We’ll be sure to pass your kind words on to Finlay and the Team, they’ll be thrilled to know their efforts made a difference.

Best Regards
The NWH Group

Rated 5 out of 5 stars

We had a last minute job come through…

We had a last minute job come through which required a quick turn around and NWH were able to accommodate our requirements, as such the job finished ahead of schedule. Everyone involved was happy with the service. The communication from Siobhan in the office was excellent and liaising with her was a pleasure.

9 April 2025
Unprompted review
The NWH Group logo

Reply from The NWH Group

Hey Conor,

We’re absolutely delighted to read your review, thank you! It’s always rewarding to hear when someone has a great experience with NWH.

Your feedback encourages our team to keep doing what they do best! We will be sure to pass your comments onto Siobhan and the Team.

Best Regards
The NWH Group

Rated 5 out of 5 stars

Amazing help from Rachel

Phoned looking for information on a long term skip hire and couldn’t be more grateful for the help I received from Rachel. Any questions I had where no bother at all and Rachel explained everything in depth. Our account was set up within the same day and delivery booked for Tuesday , highly recommend Rachel and her help ! Thanks so much

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Delighted we made the switch

We made the decision to switch to NWH Group this year and this process was handled expertly by Finlay from start to finish saving us quite a bit of money in the process. Our previous provider was being difficult about ending our contract but this did not phase NWH who were more than happy to wait to get us on board! We find the service to be extremely reliable and we have not encountered any issues. We are confident that any issues that may arise in the future would be dealt with competently by customer services. Highly recommended.

23 April 2025
Unprompted review
The NWH Group logo

Reply from The NWH Group

Hey Lorraine,

Thank you so much for your kind words! We're thrilled to hear that Rachel was able to assist you so thoroughly, she’s a valued member of our team, and we’ll make sure she sees your lovely feedback.

It’s great to know the account setup and booking process went smoothly for you. If you ever need anything else, don’t hesitate to reach out. Thanks again for the recommendation!

Best Regards
The NWH Group

Rated 5 out of 5 stars

Excellent service by Finlay from…

Excellent service by Finlay from setting up the account to actioning and booking in the collections. Any issues have been quickly resolved and highly recommend NWH for business waste. Far better service and price than our previous collection agent.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Dealt with many operators over the years. Having dealt with NWH recently I can say that the service is well above the rest, Finlay has been very professional and available setting up the service and making sure the service was tailored to the business needs.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Waste Management

NWH have been a regular supplier of waste management services and assist the business with snow clearing & gritting during the winter months. Gemma is always on hand to listen to our requirements and deals with our enquiries in a prompt and professional manner.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Gemma sim handled my enquiry very professionally, politely and addressed all my questions thoroughly would highly recommend Gemma and NWH for anything in future thanks

4 April 2025
Unprompted review

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